Subject: Re: Delayed Order - 100151980_2 //awb: 832014003481
From: Yaseen Shaqra <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>
Cc: Ahmed Irfan <[email-masked]>, Zubair Wahid <[email-masked]>, Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>
Date: Fri, 24 Jul 2020 17:56:55 +0400
List-Id: <ccteam.mumzworld.com>

Hi Hussain,

The old is not dispatch until today, the customer wants the product
urgently

Please advise if i should cancel the new order

On Fri, Jul 24, 2020 at 3:53 PM Hussain Firoz Miyagamwala <
[email-masked]> wrote:

> Dear Yaseen,
>
> Please always get the confirmation first of cancellation for the old order
> than only dispatch the new ones.
> Else we might dispatch both the orders.
>
> Also we don't have stocks in Dubai for new order, It will go from KSA only.
> The new order item is not there in the old order ?
>
> @Zubair Wahid <[email-masked]> Please the subject order should be
> dispatched tomorrow itself.
>
>
>
>
>
> On Fri, Jul 24, 2020 at 2:39 PM Yaseen Shaqra <[email-masked]>
> wrote:
>
>> Hi Ahmed and Zubair
>>
>> Please note that the customer's wife about to give birth within 10 days,
>> the customer asked to place a new order
>>
>> @Zubair Wahid <[email-masked]> @Ahmed Irfan <[email-masked]> Please
>> cancel the old order
>>
>> New order 200320245
>>
>> @Hussain Firoz Miyagamwala <[email-masked]> Please make sure that
>> the order fulfilled from UAE warehouse
>>
>> On Thu, Jul 23, 2020 at 12:02 PM Mary Anne Agapito <
>> [email-masked]> wrote:
>>
>>> Hi Team,
>>>
>>> May we know the status of the subject order, please?
>>>
>>> It was placed in May and up until now, the order has not been delivered
>>> yet.
>>>
>>> The customer is following up almost every day and very upset about the
>>> extreme delay.
>>>
>>> There is already an existing ticket as well.  Incident #1187781
>>>
>>> Please update. Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Mohammed*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>

-- 

Best Regards,

*Yaseen Mohammed*

Customer Care Representative
p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE