Subject: Re: Urgent Order # 700242521
From: Mary Anne Agapito <[email-masked]>
To: Asad <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Cc: customer care <[email-masked]>, Naib Khan <[email-masked]>, Sarah Azzam <[email-masked]>
Date: Fri, 24 Jul 2020 17:13:25 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

In relation to this case, the customer doesn't want the item anymore and
asking for a refund instead.

As per FC, all was packed and Empost confirmed whatever they received, they
deliver.

Please assist. Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Tue, Jul 21, 2020 at 8:41 PM Sarah Azzam <[email-masked]>
wrote:

> Hello team,
>
> Kindly advise on this order as Cst claims he did not receive the following
> item and wants refund
>
> Missing item: Kinder Valley - Little Gem Rocking Stand Country Pine
> SKU:  MHS-30001
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1135027>
>
> However as per the WH team all was packed ,on ticket  1177060
>
>
> Thanks,
> Sarah
>