Subject: Re: SO#600807530 || SKU#PCG-BF_FR_WOOD || Missing piece
From: Amani Bani Odeh <[email-masked]>
To: Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Cc: customer care <[email-masked]>, "Outbound.fc" <[email-masked]>, Mamdouh Younes <[email-masked]>, Mohit Caleb <[email-masked]>, Ashish Nair <[email-masked]>, Sagar Khawani <[email-masked]>
Date: Thu, 23 Jul 2020 22:03:47 +0300
List-Id: <ccteam.mumzworld.com>

Dears,

The customer wants a refund for the item SKU#PCG-BF_FR_WOOD , Please raise
CRA to proceed with the refund.

Thanks,
Amani

On Thu, Jun 4, 2020 at 5:27 PM Amani Bani Odeh <[email-masked]> wrote:

> Hi Ekta,
>
> the customer refused Gc or to have the remaining pieces to be sent she
> insist to have a refund.
>
> Thanks,
> Amani
>
>
>
> On Fri, May 29, 2020 at 7:21 PM Amani Bani Odeh <[email-masked]>
> wrote:
>
>>
>> Thank you Ashish for the update. The customer is in Kuwait and shipping
>> is suspended at the moment.
>>
>> @Ekta Jesswani <[email-masked]> @Shinette Grace Ochoa
>> <[email-masked]> Please advise how to proceed the customer want
>> the amount to be refunded back.
>>
>> Thanks,
>> Amani
>>
>> On Fri, May 29, 2020 at 4:33 PM Ashish Nair <[email-masked]> wrote:
>>
>>> Hi Amani,
>>>
>>> Please be informed that we have just found out the 2 missing frames.
>>>
>>> Kindly advise for further action.
>>>
>>> Regards,
>>>
>>> *Ashish.S.Nair*
>>> Inventory Controller
>>>
>>>
>>> *E* [email-masked]
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
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>>>
>>> On Fri, May 29, 2020 at 5:22 PM Amani Bani Odeh <[email-masked]>
>>> wrote:
>>>
>>>> Dears,
>>>>
>>>> @Ekta Jesswani <[email-masked]> @Shinette Grace Ochoa
>>>> <[email-masked]>  Please let me know how to proceed this
>>>> refund is pending since May 7th.
>>>>
>>>>
>>>> Thanks,
>>>> Amani
>>>>
>>>> On Fri, May 22, 2020 at 3:41 PM Amani Bani Odeh <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Ekta,
>>>>>
>>>>> Please confirm we need to process the refund urgently.
>>>>>
>>>>> Thanks,
>>>>> Amani
>>>>>
>>>>> On Wed, May 20, 2020 at 12:06 PM Amani Bani Odeh <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dears,
>>>>>>
>>>>>> Kind reminder.
>>>>>>
>>>>>> @Ekta Jesswani <[email-masked]> the customer is asking for the
>>>>>> item value to be refunded back Please advise how  to proceed.
>>>>>>
>>>>>> Thanks,
>>>>>> Amani
>>>>>>
>>>>>> On Thu, May 14, 2020 at 2:18 PM Amani Bani Odeh <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Dears,
>>>>>>>
>>>>>>> The customer is no longer need the item and she is asking to refund
>>>>>>> it's value back she is on social media please we need an urgent resolution.
>>>>>>>
>>>>>>> Thanks,
>>>>>>> Amani
>>>>>>>
>>>>>>> On Tue, May 12, 2020 at 8:08 AM Mamdouh Younes <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> @Ashish Nair <[email-masked]>  please check
>>>>>>>>
>>>>>>>> On Mon, May 11, 2020 at 8:50 PM Mohit Caleb <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> +Mamdouh Younes <[email-masked]>
>>>>>>>>>
>>>>>>>>> Kindly support in checking for missing parts
>>>>>>>>> ᐧ
>>>>>>>>>
>>>>>>>>> On Thu, May 7, 2020 at 11:08 PM Amani Bani Odeh <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Ekta,
>>>>>>>>>>
>>>>>>>>>> The customer asks for a refund please check she
>>>>>>>>>> received mission piece and refused to have GC. she is on social media
>>>>>>>>>> please confirm to process the refund.
>>>>>>>>>>
>>>>>>>>>> Thanks,
>>>>>>>>>> Amani
>>>>>>>>>>
>>>>>>>>>> On Wed, May 6, 2020 at 3:34 PM Amani Bani Odeh <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Dears,
>>>>>>>>>>>
>>>>>>>>>>> Please update.
>>>>>>>>>>>
>>>>>>>>>>> Thanks,
>>>>>>>>>>> Amani
>>>>>>>>>>>
>>>>>>>>>>> On Thu, Apr 30, 2020 at 1:57 PM Amani Bani Odeh <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Dears,
>>>>>>>>>>>>
>>>>>>>>>>>> Please check and confirm the customer received only one frame
>>>>>>>>>>>> out of 3 .
>>>>>>>>>>>>
>>>>>>>>>>>> Thanks,
>>>>>>>>>>>> Amani
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>> *Mohamed Mamdouh*
>>>>>>>> Inventory Manager
>>>>>>>>
>>>>>>>> *P* +971 526093397
>>>>>>>> *E* [email-masked] <[email-masked]> *
>>>>>>>>
>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>> Dubai, UAE
>>>>>>>>
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>>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>>
>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>
>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>
>>>>>>>> Confidentiality Notice: This e-mail message, including any
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>>>>>>>> sender by reply e-mail and destroy all copies of the original message.
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>>>>>>>>
>>>>>>>