Subject: Re: MISSING BOXES - KSA WAREHOUSE - 100138984
From: Mary Anne Agapito <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>
Cc: Sagar Khawani <[email-masked]>, Alaa Musa <[email-masked]>, Ahmed Irfan <[email-masked]>, Hyacinth Joyce <[email-masked]>, "Asad ." <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, "Azharuddin Kalamuddin (R3PL)" <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Malak Nobeh <[email-masked]>, Moataz Salah El Din <[email-masked]>, KSA Lastmile <[email-masked]>, Zubair Wahid <[email-masked]>
Date: Thu, 23 Jul 2020 17:59:46 +0400
List-Id: <ccteam.mumzworld.com>

Hi Hussain,

As per the previous emails, the item has already been collected since 01
July.

@Zubair Wahid <[email-masked]> @Ahmed Irfan <[email-masked]>  -
is the item already in the warehouse?

Please receive the CRA so the refund could be done.

The customer is extremely furious. As per the customer, it is not his fault
the item has missing parts, he already returned the only piece he received
but up until now, his money was not returned yet.

Please help us resolve the issue.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, Jul 20, 2020 at 9:04 PM Hussain Firoz Miyagamwala <
[email-masked]> wrote:

> Dear Mary,
>
> Please arrange the collection and have this item returned back to us.
>
> @Zubair Wahid <[email-masked]> The item is worth 1.3K
>
> @Sagar Khawani <[email-masked]> Please only refund once the item is
> collected and returned to us
>
> CRAKTM8845
>
>
>
> On Fri, Jul 17, 2020 at 9:13 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Hussain,
>>
>> Please create the CRA asap. This is long overdue and the customer is
>> extremely furious.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Tue, Jul 14, 2020 at 6:05 PM Zubair Wahid <[email-masked]>
>> wrote:
>>
>>> @Hussain Firoz Miyagamwala <[email-masked]> please proceed to
>>> create the CRA
>>>
>>> On Tue, Jul 14, 2020 at 4:38 PM Alaa Musa <[email-masked]> wrote:
>>>
>>>> Hi team,
>>>>
>>>> Please raise CRA as we need to refund the customer.
>>>>
>>>> Regards,
>>>> Alaa
>>>>
>>>>
>>>> On Mon, 13 Jul 2020 at 13:00, Mary Anne Agapito <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Ahmed and Hussain,
>>>>>
>>>>> Did you already receive the item?
>>>>>
>>>>> The customer is extremely furious he still not receive his money back.
>>>>>
>>>>> Please create the CRA so we could initiate the refund process.
>>>>>
>>>>> Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Jun 23, 2020 at 3:10 PM Ahmed Irfan <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear Hussain,
>>>>>>
>>>>>> We have not physically received the item, Once we receive it we will
>>>>>> update ASAP.
>>>>>>
>>>>>> Thanks
>>>>>>
>>>>>> On Sun, Jun 21, 2020 at 12:44 PM Hussain Firoz Miyagamwala <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Dear Zubair,
>>>>>>>
>>>>>>> Please confirm if this was left in Tamer and you have this SKU.
>>>>>>> So that I can create CRA for the same.
>>>>>>>
>>>>>>>
>>>>>>> *KSA-FAMC-28-16OT*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sun, Jun 21, 2020 at 1:39 PM Hyacinth Joyce <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Zubair,
>>>>>>>>
>>>>>>>> Thank you for the update.
>>>>>>>>
>>>>>>>> @Hussain Firoz Miyagamwala <[email-masked]> kindly assist
>>>>>>>> to update CRA in order for us to proceed with the refund. Collection has
>>>>>>>> been arranged.
>>>>>>>>
>>>>>>>> Thank you.
>>>>>>>>
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> *Joyce Alvarado*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, 21 Jun 2020 at 10:07, Zubair Wahid <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi team
>>>>>>>>> As the shipment has already been delivered to the customer with
>>>>>>>>> missing pieces in an item, we will create the CRA for that item. Hussain
>>>>>>>>> can you assist in making the same.
>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>>
>>>>>>>>> On Sun, Jun 21, 2020, 7:24 AM Asad . <[email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Zubair, please update here urgently.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Kind Regards,
>>>>>>>>>>
>>>>>>>>>> *Asad Pirzada*
>>>>>>>>>> Chief Operations Officer
>>>>>>>>>>
>>>>>>>>>> *M * +971 504 09 5386
>>>>>>>>>> *E* [email-masked]
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>>>> Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>>>>
>>>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>>>
>>>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>>>
>>>>>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>>>>>> attachments, is for the sole use of the intended recipient(s) and may
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>>>>>>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>>>>>> Please consider the environment before printing this e-mail.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *From: *Mary Anne Agapito <[email-masked]>
>>>>>>>>>> *Date: *Saturday, 20 June 2020 at 5:12 PM
>>>>>>>>>> *To: *Zubair Wahid <[email-masked]>, Hussain Firoz
>>>>>>>>>> Miyagamwala <[email-masked]>
>>>>>>>>>> *Cc: *"Raghu Nalloor (R3PL)" <[email-masked]>,
>>>>>>>>>> "Azharuddin Kalamuddin (R3PL)" <
>>>>>>>>>> [email-masked]>, Eugene Mugisa <
>>>>>>>>>> [email-masked]>, customer care <[email-masked]>,
>>>>>>>>>> Malak Nobeh <[email-masked]>, Asad <[email-masked]>,
>>>>>>>>>> Moataz Salah El Din <[email-masked]>
>>>>>>>>>> *Subject: *Re: MISSING BOXES - KSA WAREHOUSE - 100138984
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Hi Team,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> The customer called again and extremely furious. The customer is
>>>>>>>>>> asking for a refund.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Do we still have to collect the few parts he received before
>>>>>>>>>> refunding the customer back?
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> @Asad <[email-masked]>  - please help us resolve the issue.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Thank you
>>>>>>>>>>
>>>>>>>>>> Warm Regards,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sat, Jun 13, 2020 at 4:37 PM Mary Anne Agapito <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>> Hi Zubair and Hussain,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> The customer doesn't want the item anymore wants a refund instead.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Please create the CRA to initiate a refund. The customer already
>>>>>>>>>> filed a complaint to consumer rights.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> We will await your response. Thank you
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Warm Regards,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sat, Jun 6, 2020 at 5:13 PM Zubair Wahid <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>> This item is not available in the warehouse, can you check if the
>>>>>>>>>> customer would like a replacement or a similar item?
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sat, Jun 6, 2020 at 3:39 PM Mary Anne Agapito <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>> Hi Zubair,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Sorry to butt in.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Yes it is.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> 100138984_1
>>>>>>>>>>
>>>>>>>>>> KSA-FAMC-28-16OT
>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=966165>
>>>>>>>>>>
>>>>>>>>>> Baby Love - Wonder House
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Warm Regards,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sat, Jun 6, 2020 at 4:24 PM Zubair Wahid <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>> @Hussain Firoz Miyagamwala <[email-masked]> can you
>>>>>>>>>> confirm if this is the item in the shipment KSA-FAMC-28-16OT
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sat, Jun 6, 2020 at 2:26 PM Hussain Firoz Miyagamwala <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>> Dear Raghu,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> This is still not solved.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> @Zubair please help
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sat, 6 Jun 2020, 3:23 pm Mary Anne Agapito, <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>> Hi Team,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> What is the update on this case?
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> The customer is extremely furious, he wants the item otherwise he
>>>>>>>>>> wants his money back.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> This is long overdue. Please help us resolve the issue once and
>>>>>>>>>> for all.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Thank you
>>>>>>>>>>
>>>>>>>>>> Warm Regards,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sun, May 17, 2020 at 10:17 AM Malak Nobeh <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>> Raghu,
>>>>>>>>>>
>>>>>>>>>> Update please!
>>>>>>>>>>
>>>>>>>>>> Thanks.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Thu, 14 May 2020 at 14:41, Raghu Nalloor (R3PL) <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>> This will be closed today and reply:
>>>>>>>>>>
>>>>>>>>>> Raghu
>>>>>>>>>>
>>>>>>>>>> Sent from my iPhone
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On 14 May 2020, at 10:29 AM, Eugene Mugisa <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>> 
>>>>>>>>>>
>>>>>>>>>> + @Hussain Firoz Miyagamwala <[email-masked]> @Raghu
>>>>>>>>>> Nalloor (R3PL) <[email-masked]> @Azharuddin
>>>>>>>>>> Kalamuddin (R3PL) <[email-masked]>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Please check this case
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Best,
>>>>>>>>>>
>>>>>>>>>> Eugene.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *From:* Malak Nobeh <[email-masked]>
>>>>>>>>>> *Sent:* Thursday, May 7, 2020 11:23 AM
>>>>>>>>>> *To:* Hussain Firoz Miyagamwala <[email-masked]>
>>>>>>>>>> *Cc:* Raghu Nalloor (R3PL) <[email-masked]>;
>>>>>>>>>> Azharuddin Kalamuddin (R3PL) <
>>>>>>>>>> [email-masked]>; customer care <
>>>>>>>>>> [email-masked]>; Eugene Mugisa <[email-masked]>
>>>>>>>>>> *Subject:* Re: MISSING BOXES - KSA WAREHOUSE - 100138984
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Gentle Reminder
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Tue, 5 May 2020 at 12:07, Hussain Firoz Miyagamwala <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>> Raghu / Azhar,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Please check this case urgently.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Tue, May 5, 2020 at 12:06 PM Malak Nobeh <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>> Gentle reminder Hussain
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Mon, 4 May 2020 at 14:29, Malak Nobeh <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>> Hi Hussain,
>>>>>>>>>>
>>>>>>>>>> The customer got the below item with missing Parts:
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> She got ONLY the item which I highlight it, the rest of the house
>>>>>>>>>> is MISSING.
>>>>>>>>>>
>>>>>>>>>> This is KSA WH.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Thanks.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>