Subject: Re: Order Number 600325347
From: Mary Anne Agapito <[email-masked]>
To: Den Mark Yalung <[email-masked]>, brands <[email-masked]>
Cc: Returns Fc <[email-masked]>, chicco <[email-masked]>, customer care <[email-masked]>, rizwan <[email-masked]>, Abdelmohsen basha <[email-masked]>, repairs <[email-masked]>, Jeffin Joy <[email-masked]>, Angeli Fontillas <[email-masked]>
Date: Thu, 23 Jul 2020 17:26:16 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

The customer already made a payment for the new order created

600931650

@Jeffin Joy <[email-masked]> - pls assist

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Wed, Jul 22, 2020 at 10:30 AM Angeli Fontillas <[email-masked]>
wrote:

> Hello All,
>
> Placed an order for the spare part and payment link has been sent to the
> customer, we'll update once payment is received.
>
> Thank you.
>
> On Tue, 21 Jul 2020 at 08:53, 'Jinky Lumba (Mumzworld Catalogue)' via
> customer care <[email-masked]> wrote:
>
>> ##- Please type your reply above this line -##
>>
>> You are registered as a CC on this request (1193109). Reply to this email
>> to add a comment to the request.
>>
>> *Jinky Lumba* (Mumzworld.com)
>>
>> Jul 21, 2020, 8:53 AM GMT+4
>> Hi Team,
>>
>> Spare part has been uploaded non-visible on site.
>> SKU: GT-CH792230200-SPAREPART | Chicco - StyleGo Up Stroller Frame w/o
>> Wheels
>>
>>
>> Thanks,
>>
>> *Den Mark Yalung*
>>
>> Jul 20, 2020, 11:57 AM GMT+4
>>
>> +Abdelmohsen basha FYI
>>
>> Regards,
>>
>> Hi,
>>
>> See below details.
>>
>> IMAGE
>>
>> DESCRIPTION
>>
>> COLOR
>>
>> CODE
>>
>> PRICE
>>
>> QUANTITY available
>>
>> StyleGo up Stroller frame w/o wheels
>>
>> Dark
>>
>> CH792230200
>>
>> 250.00
>>
>> 1
>>
>> Raymond Serrano
>>
>> Sales Associate
>>
>> T: +971 4 222 0799 M: +971 54 306 6543
>>
>> F: +971 4 228 2423 E: [email-masked]
>>
>> A: Office 1805 Emirates NBD New Deira Building
>>
>> Baniyas Road, Deira, Dubai P.O. Box 6761
>>
>> From: Jinky Lumba (Mumzworld Catalogue) <
>> [email-masked]>
>> Sent: Sunday, July 19, 2020 3:31 PM
>> Cc: customer care <[email-masked]>; Returns Fc <
>> [email-masked]>; Den Mark Yalung <[email-masked]>;
>> brands <[email-masked]>; Glaiza <[email-masked]>; rizwan <
>> [email-masked]>; repairs <[email-masked]>; Jeffin Joy <
>> [email-masked]>
>> Subject: Re: Order Number 600325347
>>
>> Attachment(s)
>> image005.png
>> <https://mumzworldhelp.zendesk.com/attachments/token/KARs193z0pUL8MqmwNLI9Xyd3/?name=image005.png>
>> image007.png
>> <https://mumzworldhelp.zendesk.com/attachments/token/RNw4dJQdaX8JA2TDI4XSSWqe0/?name=image007.png>
>>
>> *brands*
>>
>> Jul 20, 2020, 11:14 AM GMT+4
>>
>> Hi,
>>
>> See below details.
>>
>> IMAGE
>>
>> DESCRIPTION
>>
>> COLOR
>>
>> CODE
>>
>> PRICE
>>
>> QUANTITY available
>>
>> StyleGo up Stroller frame w/o wheels
>>
>> Dark
>>
>> CH792230200
>>
>> 250.00
>>
>> 1
>>
>> Raymond Serrano
>>
>> Sales Associate
>>
>> T: +971 4 222 0799 M: +971 54 306 6543
>>
>> F: +971 4 228 2423 E: [email-masked]
>>
>> A: Office 1805 Emirates NBD New Deira Building
>>
>> Baniyas Road, Deira, Dubai P.O. Box 6761
>>
>> From: Jinky Lumba (Mumzworld Catalogue) <
>> [email-masked]>
>> Sent: Sunday, July 19, 2020 3:31 PM
>> Cc: customer care <[email-masked]>; Returns Fc <
>> [email-masked]>; Den Mark Yalung <[email-masked]>;
>> brands <[email-masked]>; Glaiza <[email-masked]>; rizwan <
>> [email-masked]>; repairs <[email-masked]>; Jeffin Joy <
>> [email-masked]>
>> Subject: Re: Order Number 600325347
>>
>> Attachment(s)
>> image001.png
>> <https://mumzworldhelp.zendesk.com/attachments/token/A8gC4hzS96qAFpHzfiyA5nnxJ/?name=image001.png>
>> image005.png
>> <https://mumzworldhelp.zendesk.com/attachments/token/8R7u6wEr5lbViTLp9y9zJsjfO/?name=image005.png>
>> image006.emz
>> <https://mumzworldhelp.zendesk.com/attachments/token/cNQS68jaq1iv8T0zJp4vbsIdV/?name=image006.emz>
>> image007.png
>> <https://mumzworldhelp.zendesk.com/attachments/token/YFbUowkg2UKTAOPFkOfOVupM9/?name=image007.png>
>>
>> *Jinky Lumba* (Mumzworld.com)
>>
>> Jul 19, 2020, 3:30 PM GMT+4
>> HI Raymond,
>>
>> Could you share the details of the sparepart that was used?
>>
>>
>> Thanlks,
>>
>> *brands*
>>
>> Jul 16, 2020, 4:40 PM GMT+4
>>
>> Yes, that’s our company sku and brand sku for that sparepart body frame.
>>
>> Raymond Serrano
>>
>> Sales Associate
>>
>> T: +971 4 222 0799 M: +971 54 306 6543
>>
>> F: +971 4 228 2423 E: [email-masked]
>>
>> A: Office 1805 Emirates NBD New Deira Building
>>
>> Baniyas Road, Deira, Dubai P.O. Box 6761
>>
>> From: Mary Anne Agapito <[email-masked]>
>> Sent: Thursday, July 16, 2020 4:38 PM
>> To: brands <[email-masked]>
>> Cc: repairs <[email-masked]>; Denmark A <[email-masked]>;
>> rizwan <[email-masked]>; Jeffin Joy <[email-masked]>; customer
>> care <[email-masked]>; Anas nazzal <[email-masked]>; Alina
>> D'Souza <[email-masked]>; Returns.fc <[email-masked]>;
>> Glaiza <[email-masked]>; Catalogue Data <[email-masked]>
>> Subject: Re: Order Number 600325347
>>
>> Hi Team,
>>
>> I think it is your company SKU.
>>
>> @Catalogue Data - do we have the counterpart of the said SKU so we could
>> place a new order?
>>
>> Please advise. Thank you
>>
>> Warm Regards,
>>
>> Mary Anne Agapito
>> Customer Care Representative
>> p: +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com (
>> http://www.mumzworld.com/)
>> a: Office B407-408, 4th Floor, Building 4, D3, Dubai Design District, PO
>> Box 500245, Dubai, UAE
>>
>> On Thu, Jul 16, 2020 at 4:00 PM brands <[email-masked]> wrote:
>>
>> See below details.
>>
>> Code: CH792230200
>>
>> Description: STYLEGO UP STROLLER FRAME
>>
>> Price: 250.00AED
>>
>> Regards,
>>
>> Raymond Serrano
>>
>> Sales Associate
>>
>> T: +971 4 222 0799 M: +971 54 306 6543
>>
>> F: +971 4 228 2423 E: [email-masked]
>>
>> A: Office 1805 Emirates NBD New Deira Building
>>
>> Baniyas Road, Deira, Dubai P.O. Box 6761
>>
>> From: Mary Anne Agapito <[email-masked]>
>> Sent: Thursday, July 16, 2020 3:58 PM
>> To: brands <[email-masked]>
>> Cc: repairs <[email-masked]>; Denmark A <[email-masked]>;
>> rizwan <[email-masked]>; Jeffin Joy <[email-masked]>; customer
>> care <[email-masked]>; Anas nazzal <[email-masked]>; Alina
>> D'Souza <[email-masked]>; Returns.fc <[email-masked]>;
>> Glaiza <[email-masked]>
>> Subject: Re: Order Number 600325347
>>
>> Hi Team,
>>
>> The customer agreed to pay. Is there any specific SKU for that so we
>> could inform the customer how he will pay?
>>
>> Please advise. Thank you
>>
>> Warm Regards,
>>
>> Mary Anne Agapito
>> Customer Care Representative
>> p: +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com (
>> http://www.mumzworld.com/)
>> a: Office B407-408, 4th Floor, Building 4, D3, Dubai Design District, PO
>> Box 500245, Dubai, UAE
>>
>> On Mon, Jul 13, 2020 at 2:30 PM brands <[email-masked]> wrote:
>>
>> Hi Denmark,
>>
>> Since we replace the body frame we need to charge for that spare.
>>
>> The price is 250 dirhams.
>>
>> Let me know if your customer is willing to pay the price then will send
>> the item back to your warehouse.
>>
>> Thanks,.
>>
>> Regards,
>>
>> Raymond Serrano
>>
>> Sales Associate
>>
>> T: +971 4 222 0799 M: +971 54 306 6543
>>
>> F: +971 4 228 2423 E: [email-masked]
>>
>> A: Office 1805 Emirates NBD New Deira Building
>>
>> Baniyas Road, Deira, Dubai P.O. Box 6761
>>
>> From: repairs <[email-masked]>
>> Sent: Monday, July 13, 2020 10:03 AM
>> To: Denmark A <[email-masked]>
>> Cc: brands <[email-masked]>; rizwan <[email-masked]>; Jeffin Joy <
>> [email-masked]>; customer care <[email-masked]>; Anas nazzal
>> <[email-masked]>; Alina D'Souza <[email-masked]>; Returns.fc <
>> [email-masked]>; Mary Anne Agapito <[email-masked]>;
>> Glaiza <[email-masked]>
>> Subject: RE: Order Number 600325347
>>
>> Dear Team,
>>
>> Good day!
>>
>> The Chicco StyleGo stroller is already fixed.
>>
>> But we used our spare part due the body frame was defective.
>>
>> Kindly click link video below 1 & 2 for your reference.
>>
>> Download link CH79760-96 after inspect vid 1
>>
>> https://wetransfer.com/downloads/f9e1ca4673680036a08e21b82bfda83620200713052722/8f6ac093dfd6db9bf3e4af1b0e48092d20200713052800/06e0e6
>> (
>> https://wetransfer.com/downloads/f9e1ca4673680036a08e21b82bfda83620200713052722/8f6ac093dfd6db9bf3e4af1b0e48092d20200713052800/06e0e6
>> )
>>
>> Download link CH79760-96 fixed vid 2
>>
>> https://wetransfer.com/downloads/cea16c2f2188a835f5e75c81529a46fc20200713053545/59c253452dad9a5a7ff3e0921c80938920200713053624/cd2bf9
>> (
>> https://wetransfer.com/downloads/cea16c2f2188a835f5e75c81529a46fc20200713053545/59c253452dad9a5a7ff3e0921c80938920200713053624/cd2bf9
>> )
>>
>> Hello Raymond,
>>
>> Just incase you arranged the invoice.
>>
>> Item code for StyleGo body frame w/o wheels (CH792230200).
>>
>> Thank you.
>>
>> Regards ,
>>
>> Ever Villafuerte
>>
>> Warehouse Service Executive
>>
>> T: +971 4 347 0597 M: +971 56 623 0495
>>
>> F: +971 4 347 0659 E: [email-masked]
>>
>> A: 28B Street Community 368 Al Quoz Industrial Area 3
>>
>> Dubai, UAE 20717 79344
>>
>> From: Denmark A <[email-masked]>
>> Sent: 12 July 2020 11:55 AM
>> To: repairs <[email-masked]>
>> Cc: brands <[email-masked]>; rizwan <[email-masked]>; Jeffin Joy <
>> [email-masked]>; customer care <[email-masked]>; Anas nazzal
>> <[email-masked]>; Alina D'Souza <[email-masked]>; Returns.fc <
>> [email-masked]>; Mary Anne Agapito <[email-masked]>
>> Subject: Re: Order Number 600325347
>>
>> Dear,
>>
>> Please find the attached RMA filled up form for your reference.
>>
>> Regards,
>>
>> On Sun, Jul 12, 2020 at 11:50 AM repairs <[email-masked]> wrote:
>>
>> Dear Team,
>>
>> Good day!
>>
>> We already received the defective stroller .
>>
>> Please send us a copy of RMA so we can proceed accordingly.
>>
>> Regards ,
>>
>> Ever Villafuerte
>>
>> Warehouse Service Executive
>>
>> T: +971 4 347 0597 M: +971 56 623 0495
>>
>> F: +971 4 347 0659 E: [email-masked]
>>
>> A: 28B Street Community 368 Al Quoz Industrial Area 3
>>
>> Dubai, UAE 20717 79344
>>
>> From: brands <[email-masked]>
>> Sent: 12 July 2020 08:14 AM
>> To: Denmark A <[email-masked]>
>> Cc: rizwan <[email-masked]>; repairs <[email-masked]>; Jeffin Joy <
>> [email-masked]>; customer care <[email-masked]>; Anas nazzal
>> <[email-masked]>; Alina D'Souza <[email-masked]>; Returns.fc <
>> [email-masked]>; Mary Anne Agapito <[email-masked]>
>> Subject: RE: Order Number 600325347
>>
>> Please send the item in our warehouse for checking.
>>
>> Regards,
>>
>> Raymond Serrano
>>
>> Sales Associate
>>
>> T: +971 4 222 0799 M: +971 54 306 6543
>>
>> F: +971 4 228 2423 E: [email-masked]
>>
>> A: Office 1805 Emirates NBD New Deira Building
>>
>> Baniyas Road, Deira, Dubai P.O. Box 6761
>>
>> From: Denmark A <[email-masked]>
>> Sent: Sunday, July 12, 2020 8:13 AM
>> To: brands <[email-masked]>
>> Cc: rizwan <[email-masked]>; repairs <[email-masked]>; Jeffin Joy <
>> [email-masked]>; customer care <[email-masked]>; Anas nazzal
>> <[email-masked]>; Alina D'Souza <[email-masked]>; Returns.fc <
>> [email-masked]>; Mary Anne Agapito <[email-masked]>
>> Subject: Re: Order Number 600325347
>>
>> Dear Raymond,
>>
>> Not yet , I am waiting for your approval.
>>
>> Regards,
>>
>> Den mark
>>
>> On Sun, Jul 12, 2020 at 8:09 AM brands <[email-masked]> wrote:
>>
>> Hi Denmark,
>>
>> Good Morning!
>>
>> Did you send the item in our warehouse?
>>
>> Regards,
>>
>> Raymond Serrano
>>
>> Sales Associate
>>
>> T: +971 4 222 0799 M: +971 54 306 6543
>>
>> F: +971 4 228 2423 E: [email-masked]
>>
>> A: Office 1805 Emirates NBD New Deira Building
>>
>> Baniyas Road, Deira, Dubai P.O. Box 6761
>>
>> From: Denmark A <[email-masked]>
>> Sent: Sunday, July 12, 2020 8:08 AM
>> To: brands <[email-masked]>
>> Cc: Jeffin Joy <[email-masked]>; customer care <
>> [email-masked]>; Anas nazzal <[email-masked]>; Alina D'Souza <
>> [email-masked]>; Returns.fc <[email-masked]>; Mary Anne
>> Agapito <[email-masked]>
>> Subject: Re: Order Number 600325347
>>
>> Dear Raymond,
>>
>> Please respond thank you.
>>
>> Regards,
>>
>> Den mark
>>
>> On Sat, Jul 11, 2020 at 9:51 AM Denmark A <[email-masked]> wrote:
>>
>> Dear Raymond,
>>
>> Please find the attached RMA filled up form for your reference.
>>
>> Regards,
>>
>> Den mark
>>
>> On Sun, Jul 5, 2020 at 2:00 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>> Thank you for the confirmation.
>>
>> As soon as we have collected the item, we will immediately hand it over
>> to you.
>>
>> Warm Regards,
>>
>> Mary Anne Agapito
>> Customer Care Representative
>> p: +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com (
>> http://www.mumzworld.com/)
>> a: Office B407-408, 4th Floor, Building 4, D3, Dubai Design District, PO
>> Box 500245, Dubai, UAE
>>
>> On Sun, Jul 5, 2020 at 12:12 PM brands <[email-masked]> wrote:
>>
>> Hi Mary Anne,
>>
>> We don’t charge for repair but if we need an sparepart we will charge
>> your customer for it.
>>
>> Regards,
>>
>> Raymond Serrano
>>
>> Sales Associate
>>
>> T: +971 4 222 0799 M: +971 54 306 6543
>>
>> F: +971 4 228 2423 E: [email-masked]
>>
>> A: Office 1805 Emirates NBD New Deira Building
>>
>> Baniyas Road, Deira, Dubai P.O. Box 6761
>>
>> From: Mary Anne Agapito <[email-masked]>
>> Sent: Sunday, July 5, 2020 11:58 AM
>> To: brands <[email-masked]>
>> Cc: Denmark A <[email-masked]>; Jeffin Joy <[email-masked]>;
>> customer care <[email-masked]>; Anas nazzal <[email-masked]>;
>> Alina D'Souza <[email-masked]>; Returns.fc <[email-masked]
>> >
>> Subject: Re: Order Number 600325347
>>
>> Hi Team,
>>
>> May we ask if there is an extra charge the customer needs to pay? Is this
>> still covered by the warranty?
>>
>> @Denmark A - please assist with the RMA
>>
>> @Alina D'Souza - please arrange the collection, the vendor confirmed they
>> will check it
>>
>> Thank you
>>
>> Warm Regards,
>>
>> Mary Anne Agapito
>> Customer Care Representative
>> p: +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com (
>> http://www.mumzworld.com/)
>> a: Office B407-408, 4th Floor, Building 4, D3, Dubai Design District, PO
>> Box 500245, Dubai, UAE
>>
>> On Tue, Jun 30, 2020 at 1:28 PM Anas nazzal <[email-masked]> wrote:
>>
>> Dear Denmark,
>>
>> Kindly assist us with RMA.
>>
>> Best regards,
>>
>> Anas Nazzal
>>
>> On Tue, Jun 30, 2020 at 12:40 PM brands <[email-masked]> wrote:
>>
>> Hi Anas,
>>
>> Good day!
>> kindly send us the RMA with complete details and send the item back to
>> our warehouse for checking. ( RMA is required )
>>
>> Note: we don’t do house visit for repairing an item. You need to send the
>> item in our warehouse and we will check and update you.
>>
>> Regards,
>>
>> Raymond Serrano
>>
>> Sales Associate
>>
>> T: +971 4 222 0799 M: +971 54 306 6543
>>
>> F: +971 4 228 2423 E: [email-masked]
>>
>> A: Office 1805 Emirates NBD New Deira Building
>>
>> Baniyas Road, Deira, Dubai P.O. Box 6761
>>
>> From: Anas nazzal <[email-masked]>
>> Sent: Tuesday, June 30, 2020 12:33 PM
>> To: brands <[email-masked]>; rizwan <[email-masked]>; Glaiza <
>> [email-masked]>; mili <[email-masked]>
>> Cc: Jeffin Joy <[email-masked]>; customer care <
>> [email-masked]>
>> Subject: Order Number 600325347
>>
>> Dear Team,
>>
>> Kindly note that the below customer informed us that Chicco - Duo Style
>> Go Cross Over - Elegance is not working perfectly now and would like to
>> arrange a visit ffo him by the maintenance
>>
>> team.
>>
>> The customer agreed to pay any extra charge in case any parts need to be
>> replaced.
>>
>> Best Regards,
>>
>> Anas Nazzal
>>
>> Attachment(s)
>> image003.png
>> <https://mumzworldhelp.zendesk.com/attachments/token/lMJKLkl37FliH5tQZvaUopf8e/?name=image003.png>
>> image004.png
>> <https://mumzworldhelp.zendesk.com/attachments/token/sXcM4EFIqAKHO8g0tHEYAZBPl/?name=image004.png>
>> image005.png
>> <https://mumzworldhelp.zendesk.com/attachments/token/q8JWl1w1oXvKjURedcgGYlb3X/?name=image005.png>
>> image006.png
>> <https://mumzworldhelp.zendesk.com/attachments/token/muYMODEQrQ9Ifiy3GmUop5eKp/?name=image006.png>
>> image007.png
>> <https://mumzworldhelp.zendesk.com/attachments/token/c6XXPnb3U2y08sdv1mQSzZnr0/?name=image007.png>
>> image008.emz
>> <https://mumzworldhelp.zendesk.com/attachments/token/EB7RNZNG1SCb6wOnBkY3zc6Ju/?name=image008.emz>
>> image009.png
>> <https://mumzworldhelp.zendesk.com/attachments/token/A1ZCsRs0Nj0p8M2dEuAgddUoK/?name=image009.png>
>>
>> *Mary Anne Agapito* (Mumzworld.com)
>>
>> Jul 16, 2020, 4:37 PM GMT+4
>>
>> Hi Team,
>>
>> I think it is your company SKU.
>>
>> @Catalogue Data - do we have the counterpart of the said SKU so we could
>> place a new order?
>>
>> Please advise. Thank you
>> Warm Regards,
>>
>> Mary Anne Agapito
>> Customer Care Representative
>> p: +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com (
>> http://www.mumzworld.com/)
>> a: Office B407-408, 4th Floor, Building 4, D3, Dubai Design District, PO
>> Box 500245, Dubai, UAE
>>
>> On Thu, Jul 16, 2020 at 4:00 PM brands <[email-masked]> wrote:
>>
>> See below details.
>>
>> Code: CH792230200
>>
>> Description: STYLEGO UP STROLLER FRAME
>>
>> Price: 250.00AED
>>
>> Regards,
>>
>> Raymond Serrano
>>
>> Sales Associate
>>
>> T: +971 4 222 0799 M: +971 54 306 6543
>>
>> F: +971 4 228 2423 E: [email-masked]
>>
>> A: Office 1805 Emirates NBD New Deira Building
>>
>> Baniyas Road, Deira, Dubai P.O. Box 6761
>>
>> From: Mary Anne Agapito <[email-masked]>
>> Sent: Thursday, July 16, 2020 3:58 PM
>> To: brands <[email-masked]>
>> Cc: repairs <[email-masked]>; Denmark A <[email-masked]>;
>> rizwan <[email-masked]>; Jeffin Joy <[email-masked]>; customer
>> care <[email-masked]>; Anas nazzal <[email-masked]>; Alina
>> D'Souza <[email-masked]>; Returns.fc <[email-masked]>;
>> Glaiza <[email-masked]>
>> Subject: Re: Order Number 600325347
>>
>> Hi Team,
>>
>> The customer agreed to pay. Is there any specific SKU for that so we
>> could inform the customer how he will pay?
>>
>> Please advise. Thank you
>>
>> Warm Regards,
>>
>> Mary Anne Agapito
>> Customer Care Representative
>> p: +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com (
>> http://www.mumzworld.com/)
>> a: Office B407-408, 4th Floor, Building 4, D3, Dubai Design District, PO
>> Box 500245, Dubai, UAE
>>
>> On Mon, Jul 13, 2020 at 2:30 PM brands <[email-masked]> wrote:
>>
>> Hi Denmark,
>>
>> Since we replace the body frame we need to charge for that spare.
>>
>> The price is 250 dirhams.
>>
>> Let me know if your customer is willing to pay the price then will send
>> the item back to your warehouse.
>>
>> Thanks,.
>>
>> Regards,
>>
>> Raymond Serrano
>>
>> Sales Associate
>>
>> T: +971 4 222 0799 M: +971 54 306 6543
>>
>> F: +971 4 228 2423 E: [email-masked]
>>
>> A: Office 1805 Emirates NBD New Deira Building
>>
>> Baniyas Road, Deira, Dubai P.O. Box 6761
>>
>> From: repairs <[email-masked]>
>> Sent: Monday, July 13, 2020 10:03 AM
>> To: Denmark A <[email-masked]>
>> Cc: brands <[email-masked]>; rizwan <[email-masked]>; Jeffin Joy <
>> [email-masked]>; customer care <[email-masked]>; Anas nazzal
>> <[email-masked]>; Alina D'Souza <[email-masked]>; Returns.fc <
>> [email-masked]>; Mary Anne Agapito <[email-masked]>;
>> Glaiza <[email-masked]>
>> Subject: RE: Order Number 600325347
>>
>> Dear Team,
>>
>> Good day!
>>
>> The Chicco StyleGo stroller is already fixed.
>>
>> But we used our spare part due the body frame was defective.
>>
>> Kindly click link video below 1 & 2 for your reference.
>>
>> Download link CH79760-96 after inspect vid 1
>>
>> https://wetransfer.com/downloads/f9e1ca4673680036a08e21b82bfda83620200713052722/8f6ac093dfd6db9bf3e4af1b0e48092d20200713052800/06e0e6
>> (
>> https://wetransfer.com/downloads/f9e1ca4673680036a08e21b82bfda83620200713052722/8f6ac093dfd6db9bf3e4af1b0e48092d20200713052800/06e0e6
>> )
>>
>> Download link CH79760-96 fixed vid 2
>>
>> https://wetransfer.com/downloads/cea16c2f2188a835f5e75c81529a46fc20200713053545/59c253452dad9a5a7ff3e0921c80938920200713053624/cd2bf9
>> (
>> https://wetransfer.com/downloads/cea16c2f2188a835f5e75c81529a46fc20200713053545/59c253452dad9a5a7ff3e0921c80938920200713053624/cd2bf9
>> )
>>
>> Hello Raymond,
>>
>> Just incase you arranged the invoice.
>>
>> Item code for StyleGo body frame w/o wheels (CH792230200).
>>
>> Thank you.
>>
>> Regards ,
>>
>> Ever Villafuerte
>>
>> Warehouse Service Executive
>>
>> T: +971 4 347 0597 M: +971 56 623 0495
>>
>> F: +971 4 347 0659 E: [email-masked]
>>
>> A: 28B Street Community 368 Al Quoz Industrial Area 3
>>
>> Dubai, UAE 20717 79344
>>
>> From: Denmark A <[email-masked]>
>> Sent: 12 July 2020 11:55 AM
>> To: repairs <[email-masked]>
>> Cc: brands <[email-masked]>; rizwan <[email-masked]>; Jeffin Joy <
>> [email-masked]>; customer care <[email-masked]>; Anas nazzal
>> <[email-masked]>; Alina D'Souza <[email-masked]>; Returns.fc <
>> [email-masked]>; Mary Anne Agapito <[email-masked]>
>> Subject: Re: Order Number 600325347
>>
>> Dear,
>>
>> Please find the attached RMA filled up form for your reference.
>>
>> Regards,
>>
>> On Sun, Jul 12, 2020 at 11:50 AM repairs <[email-masked]> wrote:
>>
>> Dear Team,
>>
>> Good day!
>>
>> We already received the defective stroller .
>>
>> Please send us a copy of RMA so we can proceed accordingly.
>>
>> Regards ,
>>
>> Ever Villafuerte
>>
>> Warehouse Service Executive
>>
>> T: +971 4 347 0597 M: +971 56 623 0495
>>
>> F: +971 4 347 0659 E: [email-masked]
>>
>> A: 28B Street Community 368 Al Quoz Industrial Area 3
>>
>> Dubai, UAE 20717 79344
>>
>> From: brands <[email-masked]>
>> Sent: 12 July 2020 08:14 AM
>> To: Denmark A <[email-masked]>
>> Cc: rizwan <[email-masked]>; repairs <[email-masked]>; Jeffin Joy <
>> [email-masked]>; customer care <[email-masked]>; Anas nazzal
>> <[email-masked]>; Alina D'Souza <[email-masked]>; Returns.fc <
>> [email-masked]>; Mary Anne Agapito <[email-masked]>
>> Subject: RE: Order Number 600325347
>>
>> Please send the item in our warehouse for checking.
>>
>> Regards,
>>
>> Raymond Serrano
>>
>> Sales Associate
>>
>> T: +971 4 222 0799 M: +971 54 306 6543
>>
>> F: +971 4 228 2423 E: [email-masked]
>>
>> A: Office 1805 Emirates NBD New Deira Building
>>
>> Baniyas Road, Deira, Dubai P.O. Box 6761
>>
>> From: Denmark A <[email-masked]>
>> Sent: Sunday, July 12, 2020 8:13 AM
>> To: brands <[email-masked]>
>> Cc: rizwan <[email-masked]>; repairs <[email-masked]>; Jeffin Joy <
>> [email-masked]>; customer care <[email-masked]>; Anas nazzal
>> <[email-masked]>; Alina D'Souza <[email-masked]>; Returns.fc <
>> [email-masked]>; Mary Anne Agapito <[email-masked]>
>> Subject: Re: Order Number 600325347
>>
>> Dear Raymond,
>>
>> Not yet , I am waiting for your approval.
>>
>> Regards,
>>
>> Den mark
>>
>> On Sun, Jul 12, 2020 at 8:09 AM brands <[email-masked]> wrote:
>>
>> Hi Denmark,
>>
>> Good Morning!
>>
>> Did you send the item in our warehouse?
>>
>> Regards,
>>
>> Raymond Serrano
>>
>> Sales Associate
>>
>> T: +971 4 222 0799 M: +971 54 306 6543
>>
>> F: +971 4 228 2423 E: [email-masked]
>>
>> A: Office 1805 Emirates NBD New Deira Building
>>
>> Baniyas Road, Deira, Dubai P.O. Box 6761
>>
>> From: Denmark A <[email-masked]>
>> Sent: Sunday, July 12, 2020 8:08 AM
>> To: brands <[email-masked]>
>> Cc: Jeffin Joy <[email-masked]>; customer care <
>> [email-masked]>; Anas nazzal <[email-masked]>; Alina D'Souza <
>> [email-masked]>; Returns.fc <[email-masked]>; Mary Anne
>> Agapito <[email-masked]>
>> Subject: Re: Order Number 600325347
>>
>> Dear Raymond,
>>
>> Please respond thank you.
>>
>> Regards,
>>
>> Den mark
>>
>> On Sat, Jul 11, 2020 at 9:51 AM Denmark A <[email-masked]> wrote:
>>
>> Dear Raymond,
>>
>> Please find the attached RMA filled up form for your reference.
>>
>> Regards,
>>
>> Den mark
>>
>> On Sun, Jul 5, 2020 at 2:00 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>> Thank you for the confirmation.
>>
>> As soon as we have collected the item, we will immediately hand it over
>> to you.
>>
>> Warm Regards,
>>
>> Mary Anne Agapito
>> Customer Care Representative
>> p: +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com (
>> http://www.mumzworld.com/)
>> a: Office B407-408, 4th Floor, Building 4, D3, Dubai Design District, PO
>> Box 500245, Dubai, UAE
>>
>> On Sun, Jul 5, 2020 at 12:12 PM brands <[email-masked]> wrote:
>>
>> Hi Mary Anne,
>>
>> We don’t charge for repair but if we need an sparepart we will charge
>> your customer for it.
>>
>> Regards,
>>
>> Raymond Serrano
>>
>> Sales Associate
>>
>> T: +971 4 222 0799 M: +971 54 306 6543
>>
>> F: +971 4 228 2423 E: [email-masked]
>>
>> A: Office 1805 Emirates NBD New Deira Building
>>
>> Baniyas Road, Deira, Dubai P.O. Box 6761
>>
>> From: Mary Anne Agapito <[email-masked]>
>> Sent: Sunday, July 5, 2020 11:58 AM
>> To: brands <[email-masked]>
>> Cc: Denmark A <[email-masked]>; Jeffin Joy <[email-masked]>;
>> customer care <[email-masked]>; Anas nazzal <[email-masked]>;
>> Alina D'Souza <[email-masked]>; Returns.fc <[email-masked]
>> >
>> Subject: Re: Order Number 600325347
>>
>> Hi Team,
>>
>> May we ask if there is an extra charge the customer needs to pay? Is this
>> still covered by the warranty?
>>
>> @Denmark A - please assist with the RMA
>>
>> @Alina D'Souza - please arrange the collection, the vendor confirmed they
>> will check it
>>
>> Thank you
>>
>> Warm Regards,
>>
>> Mary Anne Agapito
>> Customer Care Representative
>> p: +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com (
>> http://www.mumzworld.com/)
>> a: Office B407-408, 4th Floor, Building 4, D3, Dubai Design District, PO
>> Box 500245, Dubai, UAE
>>
>> On Tue, Jun 30, 2020 at 1:28 PM Anas nazzal <[email-masked]> wrote:
>>
>> Dear Denmark,
>>
>> Kindly assist us with RMA.
>>
>> Best regards,
>>
>> Anas Nazzal
>>
>> On Tue, Jun 30, 2020 at 12:40 PM brands <[email-masked]> wrote:
>>
>> Hi Anas,
>>
>> Good day!
>> kindly send us the RMA with complete details and send the item back to
>> our warehouse for checking. ( RMA is required )
>>
>> Note: we don’t do house visit for repairing an item. You need to send the
>> item in our warehouse and we will check and update you.
>>
>> Regards,
>>
>> Raymond Serrano
>>
>> Sales Associate
>>
>> T: +971 4 222 0799 M: +971 54 306 6543
>>
>> F: +971 4 228 2423 E: [email-masked]
>>
>> A: Office 1805 Emirates NBD New Deira Building
>>
>> Baniyas Road, Deira, Dubai P.O. Box 6761
>>
>> From: Anas nazzal <[email-masked]>
>> Sent: Tuesday, June 30, 2020 12:33 PM
>> To: brands <[email-masked]>; rizwan <[email-masked]>; Glaiza <
>> [email-masked]>; mili <[email-masked]>
>> Cc: Jeffin Joy <[email-masked]>; customer care <
>> [email-masked]>
>> Subject: Order Number 600325347
>>
>> Dear Team,
>>
>> Kindly note that the below customer informed us that Chicco - Duo Style
>> Go Cross Over - Elegance is not working perfectly now and would like to
>> arrange a visit ffo him by the maintenance
>>
>> team.
>>
>> The customer agreed to pay any extra charge in case any parts need to be
>> replaced.
>>
>> Best Regards,
>>
>> Anas Nazzal
>>
>> Attachment(s)
>> image003.png
>> <https://mumzworldhelp.zendesk.com/attachments/token/6JW9AGOGJuEOtOWovGrsnHLA4/?name=image003.png>
>> image004.png
>> <https://mumzworldhelp.zendesk.com/attachments/token/7UBDLioYKodBgmxvsx3VdVYUl/?name=image004.png>
>> image005.png
>> <https://mumzworldhelp.zendesk.com/attachments/token/jFuQGp5OL3e7uPcOgYm5hzFYl/?name=image005.png>
>> image006.png
>> <https://mumzworldhelp.zendesk.com/attachments/token/Z664N2lbVeY6UVKdYi6kAJc3Z/?name=image006.png>
>> image007.png
>> <https://mumzworldhelp.zendesk.com/attachments/token/mOyFSJE1c3LCxR6exnvHXiL6b/?name=image007.png>
>> image010.png
>> <https://mumzworldhelp.zendesk.com/attachments/token/YBc7OD7hcXkO4XHGNynU04P9U/?name=image010.png>
>> image008.png
>> <https://mumzworldhelp.zendesk.com/attachments/token/oakPNN9qL0FFvs0PXIRV7vTi0/?name=image008.png>
>> This email is a service from Mumzworld.com. Delivered by Zendesk
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>> | Privacy Policy
>> <https://www.zendesk.com/company/customers-partners/privacy-policy>
>> [ER9D6Y-DQY9]
>>
>
>
> --
> *Regards,*
>
> *Angeli Fontillas*
> Customer Care Representative
> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>