Subject: Fwd: Warranty inquiry- Brevi - Dadou - 2 in 1 Rocker Crib - Grey
From: "'Jinky Lumba (Mumzworld Catalogue)' via customer care" <[email-masked]>
Cc: customer care <[email-masked]>, Wafaa Alrabayah <[email-masked]>
Date: Thu, 23 Jul 2020 12:35:36 +0000
List-Id: <ccteam.mumzworld.com>

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Jinky Lumba, Jul 23, 2020, 4:35 PM GMT+4

Hi Team,

Item weight, and recommended age/weight capacity has been updated.

@Wafaa kindly update Arabic translation

Thanks,

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Michaela Manibo, May 18, 2020, 12:01 PM GMT+4

Hi Team

Please check if the information can be updated for the item.  Please see info from the vendor. Customers are confused whether 0-18 months or 0-9 kg/

  Brevi - Dadou - 2 in 1 Rocker Crib - Grey
SKU-TAMA-562-501  

Mica
11:54 AM
It is for the weight of up to 9kgs.
Charmagne
11:57 AM
9kg baby is around 9 months old
not 18

---------- Forwarded message ---------
From: Tarek El-Far <[email-masked]>
Date: Tue, May 5, 2020 at 5:08 PM
Subject: RE: Warranty inquiry- Brevi - Dadou - 2 in 1 Rocker Crib - Grey
To: Angeli Fontillas <[email-masked]>
Cc: customer care <[email-masked]>

Hi Angeli

The age group is 0m+ up to 9KG. The rocker crib weight itself is 5.2KG.

Regards

Tarek El-Far

General Manager

TAMA L.L.C.

+971 555 99 1010

 

From: Angeli Fontillas <[email-masked]>
Sent: Tuesday, 5 May, 2020 17:00
To: Tarek El-Far <[email-masked]>
Cc: customer care <[email-masked]>
Subject: Re: Warranty inquiry- Brevi - Dadou - 2 in 1 Rocker Crib - Grey

Hello Mr. Tarek,

Thank you for your prompt response, may we also confirm if the correct weight capacity as per the description its suitable from 0-18 months but the weight is 0-9kg?

May we know which is the correct one please?

Thank you so much.

 

On Tue, 5 May 2020 at 16:46, Tarek El-Far <[email-masked]> wrote:

Hi

Warranty is one year against manufacturing defects.

Regards

Tarek El-Far

General Manager

TAMA L.L.C.

+971 555 99 1010

On 5 May 2020, at 16:35, Angeli Fontillas <[email-masked]> wrote:

Hello,

Good day!

May we know the warranty offer for the below item please?

Brevi - Dadou - 2 in 1 Rocker Crib - Grey
SKU-TAMA-562-501

Thank you so much. 

 

Regards,

Angeli Fontillas
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked] │ w: www.mumzworld.com (http://www.mumzworld.com/)
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

 

--

Regards,

Angeli Fontillas
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked] │ w: www.mumzworld.com (http://www.mumzworld.com/)
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

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