Subject: Re: Order Number 100127587
From: Ronald Gaviola <[email-masked]>
To: Mohit Caleb <[email-masked]>
Cc: "Asad ." <[email-masked]>, Amir Julkarnain <[email-masked]>, Anas nazzal <[email-masked]>, April De Torres <[email-masked]>, Ekta Jesswani <[email-masked]>, Eugene Mugisa <[email-masked]>, Mostafa Said <[email-masked]>, "Outbound.fc" <[email-masked]>, Samiya Sheikh <[email-masked]>, Syed Yakoob <[email-masked]>, Vipin Raj <[email-masked]>, Vipul Arora <[email-masked]>, customer care <[email-masked]>
Date: Thu, 23 Jul 2020 16:03:54 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mohit,

2 packages dispatched from our side. But it was a partial delivery by Naqel
and we have already considered it as lost on their end. so we have to
charge them back

Regards,
Ronald

On Thu, Jul 23, 2020 at 3:12 PM Mohit Caleb <[email-masked]> wrote:

> +Ronald Gaviola <[email-masked]>
>
> Could you please check if both packages were delivered to the customer.
>
> Thanks & Regards,
>
> On Wed, Jul 22, 2020 at 10:31 AM Asad . <[email-masked]> wrote:
>
>> It seems like there were 2 boxes for this order. Correct? It’s very much
>> possible that 1 is delivered and the 2nd was not.
>>
>> If it was sent through Naqel then just refund the customer and charge
>> Naqel for the missing items.
>>
>> Asad
>>
>> On Wed, 22 Jul 2020 at 10:28 AM Mohit Caleb <[email-masked]> wrote:
>>
>>> Hi Asad,
>>>
>>> We've already investigated this case & found that the reported missing
>>> item by the customer was included in the package.
>>> Below Screenshot from CCTV footage for reference
>>>
>>>
>>> @Eugene Mugisa <[email-masked]> - Could you please check with
>>> Naqel as the customer insists this was not included in the package.
>>>
>>> Thanks & Regards,
>>>
>>> On Wed, Jul 22, 2020 at 10:17 AM Asad . <[email-masked]> wrote:
>>>
>>>> Team, Close this urgently. It’s a large item it cant be missed. Did we
>>>> deliver to the wrong customer?
>>>>
>>>>
>>>>
>>>> Samiya, what do you mean by free textile?
>>>>
>>>>
>>>>
>>>> Kind Regards,
>>>>
>>>> *Asad Pirzada*
>>>> Chief Operations Officer
>>>>
>>>> *M * +971 504 09 5386
>>>> *E* [email-masked]
>>>>
>>>>
>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>>> UAE
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>>>>
>>>>
>>>> *From: *Samiya Sheikh <[email-masked]>
>>>> *Date: *Wednesday, 22 July 2020 at 9:54 AM
>>>> *To: *Ekta Jesswani <[email-masked]>, Amir Julkarnain <
>>>> [email-masked]>, Asad <[email-masked]>
>>>> *Cc: *Syed Yakoob <[email-masked]>, Vipul Arora <
>>>> [email-masked]>, Anas nazzal <[email-masked]>, "Outbound.fc" <
>>>> [email-masked]>, Vipin Raj <[email-masked]>, Mohit
>>>> Caleb <[email-masked]>, Mostafa Said <[email-masked]>,
>>>> customer care <[email-masked]>, April De Torres <
>>>> [email-masked]>
>>>> *Subject: *Re: Order Number 100127587
>>>>
>>>>
>>>>
>>>> Hi Team,
>>>>
>>>>
>>>>
>>>> Customer insists he didn't receive the free textile. Kindly approve to
>>>> make replacement AED 228.91.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> https://www.mumzworld.com/en/beaba-highchair-up-down-textile-seat-grey
>>>>
>>>>
>>>>
>>>> Regards
>>>>
>>>>
>>>>
>>>> On Thu, Jul 16, 2020 at 2:57 PM Taqwa Ali <[email-masked]> wrote:
>>>>
>>>> Dear Team
>>>>
>>>>
>>>>
>>>> Please update, the CM is following up
>>>>
>>>>
>>>>
>>>> Regards
>>>>
>>>> Taqwa
>>>>
>>>>
>>>>
>>>> On Tue, Jul 7, 2020 at 11:54 AM Samiya Sheikh <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Syed and Vipul,
>>>>
>>>>
>>>>
>>>> Kindly confirm if the missing part was dispatched.
>>>>
>>>>
>>>>
>>>> Regards
>>>>
>>>>
>>>>
>>>> On Mon, Jul 6, 2020 at 6:12 AM Syed Yakoob <[email-masked]> wrote:
>>>>
>>>> Hello Vipul,
>>>>
>>>>
>>>>
>>>> Thanks for the information. @Anas nazzal <[email-masked]> please check
>>>> below screenshot said missing item was packed in the shipment.
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>>
>>>>
>>>>
>>>> ᐧ
>>>>
>>>>
>>>>
>>>> On Sun, 5 Jul 2020 at 12:46, Vipul Arora <[email-masked]> wrote:
>>>>
>>>> Dear Samiya
>>>>
>>>>
>>>>
>>>> We received it as a two different SKUs.
>>>>
>>>>
>>>>
>>>> MD-912598
>>>>
>>>> FOC-MD-912554
>>>>
>>>>
>>>>
>>>> @Syed Yakoob <[email-masked]> : Kindly check did you pack both
>>>> items as they picked from different locations.
>>>>
>>>>
>>>>
>>>> Thanks
>>>>
>>>> Vipul
>>>>
>>>>
>>>>
>>>> On Sun, 5 Jul 2020 at 12:40, Samiya Sheikh <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Syed and Vipul
>>>>
>>>>
>>>>
>>>> Kindly update urgently.
>>>>
>>>>
>>>>
>>>> Regards
>>>>
>>>>
>>>>
>>>> On Sun, Jun 14, 2020 at 11:45 AM Syed Yakoob <[email-masked]>
>>>> wrote:
>>>>
>>>> +Vipul Arora <[email-masked]>
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>>
>>>>
>>>>
>>>> ᐧ
>>>>
>>>>
>>>>
>>>> On Sun, 14 Jun 2020 at 11:43, Anas nazzal <[email-masked]> wrote:
>>>>
>>>> Dear Team,
>>>>
>>>>
>>>>
>>>> Kindly assist with the below, as the vendor confirmed that FOC was
>>>> given, but the customer didn't receive it.
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> Anas Nazzal
>>>>
>>>>
>>>>
>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>
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>>>>
>>>>
>>>>
>>>> On Sun, Jun 14, 2020 at 11:16 AM April Garrido <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Anas,
>>>>
>>>>
>>>>
>>>> Please be informed that this FOC was given in this PO.
>>>>
>>>> Please find attached signed invoice for your reference.
>>>>
>>>>
>>>>
>>>> Thank you.
>>>>
>>>>
>>>>
>>>> Kind regards,
>>>>
>>>> *APRIL* GARRIDO
>>>>
>>>> SALES ASSISTANT
>>>>
>>>>
>>>>
>>>> DUBAI SILICON OASIS FREE ZONE
>>>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>>> PO BOX 450201  •  DUBAI - UAE
>>>>
>>>>
>>>> *M  *+971 56 723 6762  •  *T  *+971 4 326 3080 - Ext. 222
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> CONFIDENTIALITY : This  e-mail  and  any attachments are confidential
>>>> and may be privileged. If  you are not a named recipient, please notify the
>>>> sender immediately and do not disclose the contents to another person, use
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>>>> consider your environmental responsibility. Before printing this e-mail
>>>> message, ask yourself whether you really need a hard copy.
>>>>
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>>>>
>>>>
>>>>
>>>>
>>>> *From:* Anas nazzal <[email-masked]>
>>>> *Sent:* Sunday, June 14, 2020 9:19 AM
>>>> *To:* April Garrido <[email-masked]>
>>>> *Cc:* customer care <[email-masked]>; April De Torres <
>>>> [email-masked]>
>>>> *Subject:* Re: Order Number 100127587
>>>>
>>>>
>>>>
>>>> Dear April,
>>>>
>>>> Good Morning.
>>>>
>>>>
>>>>
>>>> Kindly find the below PO.
>>>>
>>>> POMUMZ_DXB172788
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> Anas Nazzal
>>>>
>>>>
>>>>
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>>>>
>>>> On Sun, Jun 14, 2020 at 8:38 AM April Garrido <[email-masked]>
>>>> wrote:
>>>>
>>>> Dear Anas,
>>>>
>>>>
>>>>
>>>> Good morning.
>>>>
>>>>
>>>>
>>>> Thank you for the email.
>>>>
>>>>
>>>>
>>>> Thanks to give me the PO number where this FOC item was not given.
>>>>
>>>>
>>>>
>>>> Look forward to hear from you.
>>>>
>>>>
>>>>
>>>> Wishing you a nice day.
>>>>
>>>>
>>>>
>>>> Kind regards,
>>>>
>>>> *APRIL* GARRIDO
>>>>
>>>> SALES ASSISTANT
>>>>
>>>>
>>>>
>>>> DUBAI SILICON OASIS FREE ZONE
>>>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>>> PO BOX 450201  •  DUBAI - UAE
>>>>
>>>>
>>>> *M  *+971 56 723 6762  •  *T  *+971 4 326 3080 - Ext. 222
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> CONFIDENTIALITY : This  e-mail  and  any attachments are confidential
>>>> and may be privileged. If  you are not a named recipient, please notify the
>>>> sender immediately and do not disclose the contents to another person, use
>>>> it for any purpose or store or copy the information in any medium. Please
>>>> consider your environmental responsibility. Before printing this e-mail
>>>> message, ask yourself whether you really need a hard copy.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Anas nazzal <[email-masked]>
>>>> *Sent:* Friday, June 12, 2020 9:44 AM
>>>> *To:* April Garrido <[email-masked]>; Mylyn Vega <[email-masked]
>>>> >
>>>> *Cc:* customer care <[email-masked]>; April De Torres <
>>>> [email-masked]>
>>>> *Subject:* Order Number 100127587
>>>>
>>>>
>>>>
>>>> Dear Team,
>>>>
>>>>
>>>>
>>>> Kindly assist with the below customer as he confirmed that Beaba -
>>>> Highchair Up & Down with FREE Textile Seat  has been delivered without
>>>> the Textile Seat.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> Anas Nazzal
>>>>
>>>>
>>>>
>>>>
>>>>
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>>>>
>>>>
>>>
>>> --
>>>
>>>
>
> --
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>