Subject: Re: Order Number 100127587
From: Mohit Caleb <[email-masked]>
To: "Asad ." <[email-masked]>, Ronald Gaviola <[email-masked]>
Cc: Amir Julkarnain <[email-masked]>, Anas nazzal <[email-masked]>, April De Torres <[email-masked]>, Ekta Jesswani <[email-masked]>, Eugene Mugisa <[email-masked]>, Mostafa Said <[email-masked]>, "Outbound.fc" <[email-masked]>, Samiya Sheikh <[email-masked]>, Syed Yakoob <[email-masked]>, Vipin Raj <[email-masked]>, Vipul Arora <[email-masked]>, customer care <[email-masked]>
Date: Thu, 23 Jul 2020 15:11:36 +0400
List-Id: <ccteam.mumzworld.com>

+Ronald Gaviola <[email-masked]>

Could you please check if both packages were delivered to the customer.

Thanks & Regards,

On Wed, Jul 22, 2020 at 10:31 AM Asad . <[email-masked]> wrote:

> It seems like there were 2 boxes for this order. Correct? It’s very much
> possible that 1 is delivered and the 2nd was not.
>
> If it was sent through Naqel then just refund the customer and charge
> Naqel for the missing items.
>
> Asad
>
> On Wed, 22 Jul 2020 at 10:28 AM Mohit Caleb <[email-masked]> wrote:
>
>> Hi Asad,
>>
>> We've already investigated this case & found that the reported missing
>> item by the customer was included in the package.
>> Below Screenshot from CCTV footage for reference
>>
>>
>> @Eugene Mugisa <[email-masked]> - Could you please check with
>> Naqel as the customer insists this was not included in the package.
>>
>> Thanks & Regards,
>>
>> On Wed, Jul 22, 2020 at 10:17 AM Asad . <[email-masked]> wrote:
>>
>>> Team, Close this urgently. It’s a large item it cant be missed. Did we
>>> deliver to the wrong customer?
>>>
>>>
>>>
>>> Samiya, what do you mean by free textile?
>>>
>>>
>>>
>>> Kind Regards,
>>>
>>> *Asad Pirzada*
>>> Chief Operations Officer
>>>
>>> *M * +971 504 09 5386
>>> *E* [email-masked]
>>>
>>>
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>>>
>>> *From: *Samiya Sheikh <[email-masked]>
>>> *Date: *Wednesday, 22 July 2020 at 9:54 AM
>>> *To: *Ekta Jesswani <[email-masked]>, Amir Julkarnain <
>>> [email-masked]>, Asad <[email-masked]>
>>> *Cc: *Syed Yakoob <[email-masked]>, Vipul Arora <[email-masked]>,
>>> Anas nazzal <[email-masked]>, "Outbound.fc" <
>>> [email-masked]>, Vipin Raj <[email-masked]>, Mohit
>>> Caleb <[email-masked]>, Mostafa Said <[email-masked]>,
>>> customer care <[email-masked]>, April De Torres <
>>> [email-masked]>
>>> *Subject: *Re: Order Number 100127587
>>>
>>>
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> Customer insists he didn't receive the free textile. Kindly approve to
>>> make replacement AED 228.91.
>>>
>>>
>>>
>>>
>>>
>>> https://www.mumzworld.com/en/beaba-highchair-up-down-textile-seat-grey
>>>
>>>
>>>
>>> Regards
>>>
>>>
>>>
>>> On Thu, Jul 16, 2020 at 2:57 PM Taqwa Ali <[email-masked]> wrote:
>>>
>>> Dear Team
>>>
>>>
>>>
>>> Please update, the CM is following up
>>>
>>>
>>>
>>> Regards
>>>
>>> Taqwa
>>>
>>>
>>>
>>> On Tue, Jul 7, 2020 at 11:54 AM Samiya Sheikh <[email-masked]>
>>> wrote:
>>>
>>> Hi Syed and Vipul,
>>>
>>>
>>>
>>> Kindly confirm if the missing part was dispatched.
>>>
>>>
>>>
>>> Regards
>>>
>>>
>>>
>>> On Mon, Jul 6, 2020 at 6:12 AM Syed Yakoob <[email-masked]> wrote:
>>>
>>> Hello Vipul,
>>>
>>>
>>>
>>> Thanks for the information. @Anas nazzal <[email-masked]> please check
>>> below screenshot said missing item was packed in the shipment.
>>>
>>>
>>>
>>> Best Regards,
>>>
>>>
>>>
>>>
>>> ᐧ
>>>
>>>
>>>
>>> On Sun, 5 Jul 2020 at 12:46, Vipul Arora <[email-masked]> wrote:
>>>
>>> Dear Samiya
>>>
>>>
>>>
>>> We received it as a two different SKUs.
>>>
>>>
>>>
>>> MD-912598
>>>
>>> FOC-MD-912554
>>>
>>>
>>>
>>> @Syed Yakoob <[email-masked]> : Kindly check did you pack both
>>> items as they picked from different locations.
>>>
>>>
>>>
>>> Thanks
>>>
>>> Vipul
>>>
>>>
>>>
>>> On Sun, 5 Jul 2020 at 12:40, Samiya Sheikh <[email-masked]> wrote:
>>>
>>> Hi Syed and Vipul
>>>
>>>
>>>
>>> Kindly update urgently.
>>>
>>>
>>>
>>> Regards
>>>
>>>
>>>
>>> On Sun, Jun 14, 2020 at 11:45 AM Syed Yakoob <[email-masked]> wrote:
>>>
>>> +Vipul Arora <[email-masked]>
>>>
>>>
>>>
>>> Best Regards,
>>>
>>>
>>>
>>>
>>> ᐧ
>>>
>>>
>>>
>>> On Sun, 14 Jun 2020 at 11:43, Anas nazzal <[email-masked]> wrote:
>>>
>>> Dear Team,
>>>
>>>
>>>
>>> Kindly assist with the below, as the vendor confirmed that FOC was
>>> given, but the customer didn't receive it.
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> Anas Nazzal
>>>
>>>
>>>
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>>>
>>> On Sun, Jun 14, 2020 at 11:16 AM April Garrido <[email-masked]>
>>> wrote:
>>>
>>> Hi Anas,
>>>
>>>
>>>
>>> Please be informed that this FOC was given in this PO.
>>>
>>> Please find attached signed invoice for your reference.
>>>
>>>
>>>
>>> Thank you.
>>>
>>>
>>>
>>> Kind regards,
>>>
>>> *APRIL* GARRIDO
>>>
>>> SALES ASSISTANT
>>>
>>>
>>>
>>> DUBAI SILICON OASIS FREE ZONE
>>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>> PO BOX 450201  •  DUBAI - UAE
>>>
>>>
>>> *M  *+971 56 723 6762  •  *T  *+971 4 326 3080 - Ext. 222
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
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>>>
>>> *From:* Anas nazzal <[email-masked]>
>>> *Sent:* Sunday, June 14, 2020 9:19 AM
>>> *To:* April Garrido <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; April De Torres <
>>> [email-masked]>
>>> *Subject:* Re: Order Number 100127587
>>>
>>>
>>>
>>> Dear April,
>>>
>>> Good Morning.
>>>
>>>
>>>
>>> Kindly find the below PO.
>>>
>>> POMUMZ_DXB172788
>>>
>>>
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> Anas Nazzal
>>>
>>>
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>>> On Sun, Jun 14, 2020 at 8:38 AM April Garrido <[email-masked]>
>>> wrote:
>>>
>>> Dear Anas,
>>>
>>>
>>>
>>> Good morning.
>>>
>>>
>>>
>>> Thank you for the email.
>>>
>>>
>>>
>>> Thanks to give me the PO number where this FOC item was not given.
>>>
>>>
>>>
>>> Look forward to hear from you.
>>>
>>>
>>>
>>> Wishing you a nice day.
>>>
>>>
>>>
>>> Kind regards,
>>>
>>> *APRIL* GARRIDO
>>>
>>> SALES ASSISTANT
>>>
>>>
>>>
>>> DUBAI SILICON OASIS FREE ZONE
>>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>> PO BOX 450201  •  DUBAI - UAE
>>>
>>>
>>> *M  *+971 56 723 6762  •  *T  *+971 4 326 3080 - Ext. 222
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
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>>>
>>>
>>>
>>>
>>> *From:* Anas nazzal <[email-masked]>
>>> *Sent:* Friday, June 12, 2020 9:44 AM
>>> *To:* April Garrido <[email-masked]>; Mylyn Vega <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; April De Torres <
>>> [email-masked]>
>>> *Subject:* Order Number 100127587
>>>
>>>
>>>
>>> Dear Team,
>>>
>>>
>>>
>>> Kindly assist with the below customer as he confirmed that Beaba -
>>> Highchair Up & Down with FREE Textile Seat  has been delivered without
>>> the Textile Seat.
>>>
>>>
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> Anas Nazzal
>>>
>>>
>>>
>>>
>>>
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>>

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