Subject: Re: 200308905 AWB: 5545677756 Extra Fee Issue << Reference ID: 61045719 >>
From: Ahmed Irfan <[email-masked]>
To: Mary Anne Agapito <[email-masked]>
Cc: Zubair Wahid <[email-masked]>, Hyacinth Joyce <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Yaseen Shaqra <[email-masked]>, Samiya Sheikh <[email-masked]>, Naib Khan <[email-masked]>, Eugene Mugisa <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Anas nazzal <[email-masked]>, Ronald Gaviola <[email-masked]>, Radwa Ali <[email-masked]>
Date: Thu, 23 Jul 2020 14:11:19 +0300
List-Id: <ccteam.mumzworld.com>

Hi Team,

The package is not received physically, Once its received we will do the
needful.

On Thu, Jul 23, 2020 at 12:42 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Zubair and Ahmed,
>
> The customer is extremely furious and asking for his money back.
>
> Please confirm asap so we would be able to initiate the refund.
>
> As per the customer, he will be filing a complaint to the ministry.
>
> Please do the needful. Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Thu, Jul 23, 2020 at 1:29 PM <[email-masked]> wrote:
>
>> Hi @Zubair Wahid <[email-masked]> ,
>>
>> The customer called twice in the same day.
>>
>> We need confirmation ASAP.
>>
>>
>> Best Regards,
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>> *From:* Hyacinth Joyce <[email-masked]>
>> *Sent:* Thursday, July 23, 2020 11:29 AM
>> *To:* Hussain Firoz Miyagamwala <[email-masked]>; Zubair Wahid <
>> [email-masked]>; Ahmed Irfan <[email-masked]>
>> *Cc:* Yaseen Shaqra <[email-masked]>; Samiya Sheikh <
>> [email-masked]>; Naib Khan <[email-masked]>; Eugene Mugisa <
>> [email-masked]>; lastmile <[email-masked]>; customer care <
>> [email-masked]>; Anas nazzal <[email-masked]>; Ronald Gaviola <
>> [email-masked]>; ae.mumzworld <[email-masked]>
>> *Subject:* Re: 200308905 AWB: 5545677756 Extra Fee Issue << Reference
>> ID: 61045719 >>
>>
>>
>>
>> Hi team,
>>
>>
>>
>> The customer called again to follow up.
>>
>>
>>
>> Upon tracking shows:
>>
>>
>>
>> @Zubair Wahid <[email-masked]> Please confirm the return.
>>
>>
>>
>> @Hussain Firoz Miyagamwala <[email-masked]> Please assist to
>> update CRA to proceed with the refund.
>>
>>
>>
>> Thank you.
>>
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>>
>> Customer Care Representative
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> On Mon, 20 Jul 2020 at 14:09, Hussain Firoz Miyagamwala <
>> [email-masked]> wrote:
>>
>> Dear Yaseen,
>>
>>
>>
>> Once I have confirmation, I will create it.
>>
>>
>>
>>
>>
>>
>> On Mon, Jul 20, 2020 at 1:04 PM Yaseen Shaqra <[email-masked]>
>> wrote:
>>
>> Hi Zubair and Ahmed,
>>
>>
>>
>> Please check and confirm, the customer wants an urgent refund
>>
>>
>>
>> @Hussain Firoz Miyagamwala <[email-masked]> Please create the CRA
>> at the soonest
>>
>>
>>
>> On Sun, Jul 12, 2020 at 6:07 PM ae.mumzworld via customer care <
>> [email-masked]> wrote:
>>
>> Dear Samiya,
>>
>>
>>
>> Please note the shipment will be Stopped and returned to below address
>> Location
>>
>>
>>
>> TAMER LOGISTICS,
>>
>> ISTANBUL STREET,EXIT 18,SULAI,PO BOX 388,RIYADH ,KSA
>>
>> MOHAMMAD AZHARUDDIN / Raghu
>>
>> M +966-507037374 / +966 57 178 5104
>>
>>
>>
>> Should you require any further assistance, please contact me directly.
>>
>>
>>
>>
>>
>>
>>
>> Best Regards,
>>
>>
>>
>>
>>
>> *Mohamed Shabreen*
>>
>> Key Account Advisor
>>
>>
>>
>> DHL EXPRESS
>>
>> P.O.Box 6252
>>
>> Dubai
>>
>> United Arab Emirates
>>
>> 600567567
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> >> *Original Message ...*
>> >> From: [email-masked]
>> >> To: [email-masked]
>> >> Cc: [email-masked], [email-masked], [email-masked],
>> [email-masked], [email-masked], [email-masked]
>> >> Subject: Re: 200308905 AWB: 5545677756 Extra Fee Issue
>> >> Sent: Sun, 12 Jul 2020 16:58:06 UTC+04:00
>> >>
>> >>
>>
>> Hi Team,
>>
>>
>> >>
>>
>> kindly cancel this shipment urgently.
>>
>>
>> >>
>>
>> Regards
>>
>>
>> >>
>>
>> On Mon, Jul 6, 2020 at 11:36 AM Ronald Gaviola <[email-masked]>
>> wrote:
>> >>
>>
>> Naib,
>>
>>
>> >>
>>
>> Customer need to pay customs duties & Vat.
>>
>>
>> >>
>>
>>
>> >>
>>
>>
>> >>
>>
>>
>> >>
>>
>> Regards,
>>
>> Ronald
>>
>>
>> >>
>>
>>
>> >>
>>
>> On Sun, Jul 5, 2020 at 10:22 PM Naib Khan <[email-masked]> wrote:
>> >>
>>
>> DHL,
>>
>>
>> >>
>>
>> Can you please assist why customer pay extra charges?
>>
>>
>> >>
>>
>> @Eugene Mugisa <[email-masked]>@Ronald Gaviola
>> <[email-masked]> can you please investigate.
>>
>>
>> >>
>>
>> @Anas nazzal <[email-masked]> please follow up
>> >>
>>
>>
>> >>
>>
>> [[:removedImage(image.png):]]
>> >>
>>
>>
>> >>
>>
>> [[:removedImage(image.png):]]
>> >>
>>
>>
>> >>
>>
>> Regards.
>>
>> Naib
>>
>>
>>
>>
>>
>>
>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>

-- 

Thanks & Best Regards,

*Ahmed Muhammad Irfan*
*Logistic Coordinator KSA*

*M * +9665309563644
*E* [email-masked] <[email-masked]>

Tamer Warehouses Al Mashael,Riyadh, KSA

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