Subject: RE: Order #600902130 // Sku :GT-CH79584-19 // Name :Chicco - Next2me Magic Crib - Cool Grey // DEFECTIVE
From: brands <[email-masked]>
To: Denmark A <[email-masked]>, Radwa Ali <[email-masked]>, rizwan <[email-masked]>
Cc: Alina D'Souza <[email-masked]>, repairs <[email-masked]>, mili <[email-masked]>, Michaela Manibo <[email-masked]>, Glaiza <[email-masked]>, customer care <[email-masked]>, Returns.fc <[email-masked]>, Samran Iftikhar <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Thu, 23 Jul 2020 11:07:07 +0000
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

Since the customer received it defective we are going to replace it.

Please find attached FOC invoice for your reference.

@rizwan<mailto:[email-masked]> kindly delivery the FOC good to Mumzworld.

Regards,

Raymond Serrano
Sales Associate

T: +971 4 222 0799<tel:+97142220799> M: +971 54 306 6543 <tel:+971543066543>
F: +971 4 228 2423<tel:+97142282423> E: [email-masked]<mailto:[email-masked]>
A: Office 1805 Emirates NBD New Deira Building
Baniyas Road, Deira, Dubai P.O. Box 6761

From: Denmark A <[email-masked]>
Sent: Thursday, July 23, 2020 12:53 PM
To: Radwa Ali <[email-masked]>
Cc: Alina D'Souza <[email-masked]>; repairs <[email-masked]>; mili <[email-masked]>; Michaela Manibo <[email-masked]>; Glaiza <[email-masked]>; brands <[email-masked]>; rizwan <[email-masked]>; customer care <[email-masked]>; Returns.fc <[email-masked]>; Samran Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>
Subject: Re: Order #600902130 // Sku :GT-CH79584-19 // Name :Chicco - Next2me Magic Crib - Cool Grey // DEFECTIVE

+Abdelmohsen basha<mailto:[email-masked]> FYI.

Regards,
Den mark

On Thu, Jul 23, 2020 at 12:47 PM <[email-masked]<mailto:[email-masked]>> wrote:
Hi @Denmark A<mailto:[email-masked]> @repairs<mailto:[email-masked]>,
This is an issue that was reported 4 days after the delivery.
Customer stated she received the product in this state and wants a new package or refund.
We need to give an update with in 48 hours so please advise asap.

Best Regards,
Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 20, 2020 11:49 AM
To: Alina D'Souza <[email-masked]<mailto:[email-masked]>>
Cc: mili <[email-masked]<mailto:[email-masked]>>; Michaela Manibo <[email-masked]<mailto:[email-masked]>>; Glaiza <[email-masked]<mailto:[email-masked]>>; repairs <[email-masked]<mailto:[email-masked]>>; brands <[email-masked]<mailto:[email-masked]>>; rizwan <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600902130 // Sku :GT-CH79584-19 // Name :Chicco - Next2me Magic Crib - Cool Grey // DEFECTIVE

Dear Alina,

Any update with the customer?

Regards,
Den mark

On Thu, Jul 16, 2020 at 9:31 AM Alina D'Souza <[email-masked]<mailto:[email-masked]>> wrote:
Hi Mili,

Will notify the customer.

Regards,
Alina

On Thu, Jul 16, 2020 at 9:19 AM mili <[email-masked]<mailto:[email-masked]>> wrote:
Dear Alina,

Please note shall not be able to refund the item as the item is not in the original packaging.
We can offer to do a repair only in that case.

Since the required color spare parts is OOS, we may have to order it and it may take 45 – 60 days.

We can offer to support on partial refund only as the item returned shall not be in a resalable condition.

Kindly revert with your confirmation to take it forward.

Kind Regards
Mili

From: Alina D'Souza <[email-masked]<mailto:[email-masked]>>
Sent: 16 July 2020 08:34 AM
To: Michaela Manibo <[email-masked]<mailto:[email-masked]>>
Cc: Denmark A <[email-masked]<mailto:[email-masked]>>; Glaiza <[email-masked]<mailto:[email-masked]>>; repairs <[email-masked]<mailto:[email-masked]>>; brands <[email-masked]<mailto:[email-masked]>>; rizwan <[email-masked]<mailto:[email-masked]>>; mili <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600902130 // Sku :GT-CH79584-19 // Name :Chicco - Next2me Magic Crib - Cool Grey // DEFECTIVE

Hi Denmark,

Please update CRA does not need a replacement

Regards,
Alina

On Wed, Jul 15, 2020 at 9:09 AM Michaela Manibo <[email-masked]<mailto:[email-masked]>> wrote:
HI Team,

The customer has called again this morning and we have reiterated about the repair. However, she insisted on the refund. Please assist.

Thank you.
[https://docs.google.com/uc?export=download&id=1dPvF846NQLuPhPIWvw4BUZQLTKGEIr5n&revid=0B6UFLaI8aBkvNTZYYkF2dFpqZlcwSFIvaDY2VTE1UU10OHh3PQ]

On Mon, Jul 13, 2020 at 10:50 AM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
@customer care<mailto:[email-masked]> @Alina D'Souza<mailto:[email-masked]> Please inform the customer regarding the vendor suggestion.

Regards,
Den mark

On Mon, Jul 13, 2020 at 10:40 AM Glaiza <[email-masked]<mailto:[email-masked]>> wrote:
Dear Denmark,

As per below mail from our Repair team, we can only offer repair and free of charge for spare part.

Attached images of Next2Me Frame with 2 available colors (white snow and sand).

CH8795840530
NEXT2ME MAGIC FRAME WHITE SNOW
CH8795840543
NEXT2ME MAGIC FRAME SAND

Kindly ask the customer if which color they want, so we can resolve this.

Should you have any questions, please let us know.

Regards,

[A close up of a logo    Description automatically generated]

Glaiza Abutin
Purchasing Executive

T: +971 4 222 0799<tel:+97142220799> M: +971 52 625 1443 <tel:+971526251443>
F: +971 4 228 2423<tel:+97142282423> E: [email-masked]<mailto:[email-masked]>
A: Office 1805 Emirates NBD New Deira Building
Baniyas Road, Dubai P.O. Box 6761

Office Timings: 8am – 5pm Sun to Thu UAE Local time
Office Closed: Fri – Sat UAE Weekend

From: repairs <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 12, 2020 3:21 PM
To: Denmark A <[email-masked]<mailto:[email-masked]>>; brands <[email-masked]<mailto:[email-masked]>>; rizwan <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>; Glaiza <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order #600902130 // Sku :GT-CH79584-19 // Name :Chicco - Next2me Magic Crib - Cool Grey // DEFECTIVE

Dear Team,

Good day!

we already received and inspect the item.

We cannot repaired the defective pin lock because its sealed  no screw  of this part.

Please see attached picture for your reference.

Hello Glaiza,

The Chicco Next2me magic cool grey frame, spare parts  are out of stock.

Kindly advised.

Thank you.

Regards ,

[1737adec650692e333]

Ever Villafuerte
Warehouse Service Executive

T: +971 4 347 0597<tel:+97143470597>  M: +971 56 623 0495<tel:+971566230495>
F: +971 4 347 0659<tel:+97143470659>  E: [email-masked]<mailto:[email-masked]>
A: 28B Street Community 368 Al Quoz Industrial Area 3
Dubai, UAE 20717 79344

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: 12 July 2020 08:18 AM
To: brands <[email-masked]<mailto:[email-masked]>>; repairs <[email-masked]<mailto:[email-masked]>>; rizwan <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Subject: Order #600902130 // Sku :GT-CH79584-19 // Name :Chicco - Next2me Magic Crib - Cool Grey // DEFECTIVE

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.
Also find the attached RMA filled up form for your reference.

Return Reason:doesnt_work_or_defective
Comments :Issue in closing the side from the right

We appreciate your support in this matter, Thank you.

Regards,
Den mark