Subject: Re: KSA URGENT / Missing Item - Order No. 100151715_1 / AWB 1779626862
From: Hyacinth Joyce <[email-masked]>
To: Zubair Wahid <[email-masked]>, Ahmed Irfan <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Cc: customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Thu, 23 Jul 2020 14:59:11 +0400
List-Id: <ccteam.mumzworld.com>

Hi Zubair,

As discussed, Kindly assist to update CRA for the above-mentioned items in
order for us to proceed with creating a new order.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, 23 Jul 2020 at 09:21, Hyacinth Joyce <[email-masked]> wrote:

> Hi team,
>
> The customer with the above-mentioned shipment is constantly calling to
> follow up. The below items were not received upon delivery.
>
> 100151715_1 GT-CH79584-00
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1058227> Chicco
> - Next2Me Special Edition - Scandinavian Wood 1
>
>
> 100151715_1 TT423210
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=153411> Tommee
> Tippee Closer to Nature Electric Steam Steriliser 1
> 100151715_1 DK-SP150-20-030-034
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=748914> Doona+
> Infant Car Seat - Grey Hound 1
> The customer is about to give birth and needs the item on an URGENT basis.
>
> The customer threats to raise a formal complaint as well if not sorted
> ASAP.
>
> Kindly update and advise.
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>