Subject: Re: 200308905 AWB: 5545677756 Extra Fee Issue << Reference ID: 61045719 >>
From: Mary Anne Agapito <[email-masked]>
To: Zubair Wahid <[email-masked]>, Ahmed Irfan <[email-masked]>
Cc: Hyacinth Joyce <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Yaseen Shaqra <[email-masked]>, Samiya Sheikh <[email-masked]>, Naib Khan <[email-masked]>, Eugene Mugisa <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Anas nazzal <[email-masked]>, Ronald Gaviola <[email-masked]>, Radwa Ali <[email-masked]>
Date: Thu, 23 Jul 2020 13:42:02 +0400
List-Id: <ccteam.mumzworld.com>

Hi Zubair and Ahmed,

The customer is extremely furious and asking for his money back.

Please confirm asap so we would be able to initiate the refund.

As per the customer, he will be filing a complaint to the ministry.

Please do the needful. Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, Jul 23, 2020 at 1:29 PM <[email-masked]> wrote:

> Hi @Zubair Wahid <[email-masked]> ,
>
> The customer called twice in the same day.
>
> We need confirmation ASAP.
>
>
> Best Regards,
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> *From:* Hyacinth Joyce <[email-masked]>
> *Sent:* Thursday, July 23, 2020 11:29 AM
> *To:* Hussain Firoz Miyagamwala <[email-masked]>; Zubair Wahid <
> [email-masked]>; Ahmed Irfan <[email-masked]>
> *Cc:* Yaseen Shaqra <[email-masked]>; Samiya Sheikh <
> [email-masked]>; Naib Khan <[email-masked]>; Eugene Mugisa <
> [email-masked]>; lastmile <[email-masked]>; customer care <
> [email-masked]>; Anas nazzal <[email-masked]>; Ronald Gaviola <
> [email-masked]>; ae.mumzworld <[email-masked]>
> *Subject:* Re: 200308905 AWB: 5545677756 Extra Fee Issue << Reference ID:
> 61045719 >>
>
>
>
> Hi team,
>
>
>
> The customer called again to follow up.
>
>
>
> Upon tracking shows:
>
>
>
> @Zubair Wahid <[email-masked]> Please confirm the return.
>
>
>
> @Hussain Firoz Miyagamwala <[email-masked]> Please assist to
> update CRA to proceed with the refund.
>
>
>
> Thank you.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Mon, 20 Jul 2020 at 14:09, Hussain Firoz Miyagamwala <
> [email-masked]> wrote:
>
> Dear Yaseen,
>
>
>
> Once I have confirmation, I will create it.
>
>
>
>
>
>
> On Mon, Jul 20, 2020 at 1:04 PM Yaseen Shaqra <[email-masked]>
> wrote:
>
> Hi Zubair and Ahmed,
>
>
>
> Please check and confirm, the customer wants an urgent refund
>
>
>
> @Hussain Firoz Miyagamwala <[email-masked]> Please create the CRA
> at the soonest
>
>
>
> On Sun, Jul 12, 2020 at 6:07 PM ae.mumzworld via customer care <
> [email-masked]> wrote:
>
> Dear Samiya,
>
>
>
> Please note the shipment will be Stopped and returned to below address
> Location
>
>
>
> TAMER LOGISTICS,
>
> ISTANBUL STREET,EXIT 18,SULAI,PO BOX 388,RIYADH ,KSA
>
> MOHAMMAD AZHARUDDIN / Raghu
>
> M +966-507037374 / +966 57 178 5104
>
>
>
> Should you require any further assistance, please contact me directly.
>
>
>
>
>
>
>
> Best Regards,
>
>
>
>
>
> *Mohamed Shabreen*
>
> Key Account Advisor
>
>
>
> DHL EXPRESS
>
> P.O.Box 6252
>
> Dubai
>
> United Arab Emirates
>
> 600567567
>
>
>
>
>
>
>
>
>
>
>
>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked]
> >> Cc: [email-masked], [email-masked], [email-masked],
> [email-masked], [email-masked], [email-masked]
> >> Subject: Re: 200308905 AWB: 5545677756 Extra Fee Issue
> >> Sent: Sun, 12 Jul 2020 16:58:06 UTC+04:00
> >>
> >>
>
> Hi Team,
>
>
> >>
>
> kindly cancel this shipment urgently.
>
>
> >>
>
> Regards
>
>
> >>
>
> On Mon, Jul 6, 2020 at 11:36 AM Ronald Gaviola <[email-masked]>
> wrote:
> >>
>
> Naib,
>
>
> >>
>
> Customer need to pay customs duties & Vat.
>
>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
> Regards,
>
> Ronald
>
>
> >>
>
>
> >>
>
> On Sun, Jul 5, 2020 at 10:22 PM Naib Khan <[email-masked]> wrote:
> >>
>
> DHL,
>
>
> >>
>
> Can you please assist why customer pay extra charges?
>
>
> >>
>
> @Eugene Mugisa <[email-masked]>@Ronald Gaviola
> <[email-masked]> can you please investigate.
>
>
> >>
>
> @Anas nazzal <[email-masked]> please follow up
> >>
>
>
> >>
>
> [[:removedImage(image.png):]]
> >>
>
>
> >>
>
> [[:removedImage(image.png):]]
> >>
>
>
> >>
>
> Regards.
>
> Naib
>
>
>
>
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>