Subject: Re: 600893265 AWB: 1208686323 Super Urgent << Reference ID: 61441597 >>
From: "ae.mumzworld via customer care" <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Jul 2020 10:20:10 +0200 (CEST)
List-Id: <ccteam.mumzworld.com>

Hi Radwa,

Good day.

The delivery was attempted but the consignee refused, due to the pending duty charge of approximately : 906.14 EGP.

The shipment is currently awaiting consignee collection at our service centre. Please request the consignee to collect their shipment, at the earliest.

Should you require any further assistance, please contact me directly.Best Regards, Khalid KhalfanKey Account AdvisorDHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114 

 
>> Original Message ... >> From: [email-masked] >> To: [email-masked], [email-masked] >> Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked] >> Subject: Re: 600893265 AWB: 1208686323 Super Urgent << Reference ID: 61441597 >> >> Sent: 07/21/2020 14:34 >> >>
Hi Radwa,
 
Good day.
 
The shipment is currently out with the courier for delivery.
 
Should you require any further assistance, please contact me directly. Best Regards, Khalid KhalfanKey Account AdvisorDHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114 

 
>> Original Message ... >> From: [email-masked] >> To: [email-masked], [email-masked] >> Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked] >> Subject: RE: 600893265 AWB: 1208686323 Super Urgent << Reference ID: 61441597 >> >> Sent: Tue, 21 Jul 2020 10:30:22 UTC+04:00 >> >>
Hi @[email-masked],
Is there any updates here ?
 
Best Regards,
Radwa Ali >> Customer Care Representative >> p:  +971 526476307│ e: [email-masked]  │ w: www.mumzworld.com >> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
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From: [email-masked] <[email-masked]>  >> Sent: Thursday, July 16, 2020 3:34 PM >> To: [email-masked]; [email-masked] >> Cc: [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked] >> Subject: Re: 600893265 AWB: 1208686323 Super Urgent << Reference ID: 61441597 >>
 
Dear Radwa,
 
Thanks for your mail. We've sent the reminder to the destination. Sincerely apologize for the delays. We will try our best to obtain the clearance requirement at the earliest.
 
We will share with you the updates as soon as received. Please note delays are expected due to the covid19 situation.
 
Should you require any further assistance, please contact me directly.

 
Best Regards,

Jestin Franco
Key Account Advisor
 
DHL EXPRESS
P.O.Box 6252
Dubai
United Arab Emirates
2924114
 
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>> Original Message ... >> From: [email-masked] >> To: [email-masked] >> Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked] >> Subject: Re: 600893265 AWB: 1208686323 Super Urgent >> Sent: Wed, 15 Jul 2020 18:19:53 UTC+04:00 >> >>
Hi Hesham,
There is a reply where they asked for Delegation with a Bank stamp.
Please advise what is the exact  document ? 
 
Radwa Ali >> Customer Care Representative >> p:  +971 526476307│ e: [email-masked]  │ w: www.mumzworld.com >> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE >> 
 >>
 >>
 >>
On Wed, Jul 15, 2020 at 5:44 PM Hesham Hatem (DHL AE) <[email-masked]> wrote: >>
Hi Radwa &  Ronald,
 
I will escalate this the concerned team in Egypt 
 
Hi Khalid,
 
Please continue to follow up from your end.
 
Regards, 
Hesham Hatem >> Major Accounts Manager >>  >> DHL EXPRESS >> P.O.Box 6252 >> Dubai >> United Arab Emirates >>  >> Phone: +971 4 2924858 >> Mobile: +971 50 1898588
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From: Radwa Ali [mailto:[email-masked]]  >> Sent: 15 July 2020 17:41 >> To: Hesham Hatem (DHL AE) <[email-masked]> >> Cc: Ronald Gaviola <[email-masked]>; Naib Khan <[email-masked]>; ae.mumzworld <[email-masked]>; customer care <[email-masked]>; lastmile <[email-masked]>; Taqwa Ali <[email-masked]>; Michaela Manibo <[email-masked]> >> Subject: Re: 600893265 AWB: 1208686323 Super Urgent
 
Hi All,
We have no updates regarding this shipment and the customer is following up.
Please advise what are the documents needed ? this should have been delivered on the 25th of June.
 
Radwa Ali >> Customer Care Representative >> p:  +971 526476307│ e: [email-masked]  │ w: www.mumzworld.com >> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 
On Mon, Jul 6, 2020 at 11:41 AM 'Hesham Hatem (DHL AE)' via customer care <[email-masked]> wrote:
Hi Khalid,
 
Please follow up with destination on the clearance and let us know what is required.
 
Regards, 
Hesham Hatem >> Major Accounts Manager >>  >> DHL EXPRESS >> P.O.Box 6252 >> Dubai >> United Arab Emirates >>  >> Phone: +971 4 2924858 >> Mobile: +971 50 1898588
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From: Ronald Gaviola [mailto:[email-masked]]  >> Sent: 06 July 2020 11:30 >> To: Naib Khan <[email-masked]>; Hesham Hatem (DHL AE) <[email-masked]> >> Cc: ae.mumzworld <[email-masked]>; customer care <[email-masked]>; lastmile <[email-masked]>; Taqwa Ali <[email-masked]>; Michaela Manibo <[email-masked]> >> Subject: Re: 600893265 AWB: 1208686323 Super Urgent
 
+Hesham Hatem (DHL AE) 
 
Please look into this and share feedback as to why it is still pending.

 
 
Regards,
Ronald

On Sun, Jul 5, 2020 at 11:48 PM Naib Khan <[email-masked]> wrote:
any update on this?
 
@Ronald Gaviola, please assist.
 
Regards.
Naib

On Fri, 26 Jun 2020 at 15:36, Naib Khan <[email-masked]> wrote:
DHl,
 
Please delivered the above AWB ASAP.
 
[[:removedImage(image002.png):]]
 
Regards.
Naib
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CONFIDENTIALITY NOTICE: This message is from DHL and may contain confidential business information. It is intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient please contact the sender and delete this message and any attachment from your system. Unauthorized publication, use, dissemination, forwarding, printing or copying of this E-Mail and its attachments is strictly prohibited.