Subject: Re: Order #600905235 // Sku :TW-28212 // Name :Intex Metal Frame Pool With Pump (12ft) // DAMAGED
From: Hyacinth Joyce <[email-masked]>
To: Abdelmohsen basha <[email-masked]>, "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>
Cc: Abdul Moiz Ashraf <[email-masked]>, customer care <[email-masked]>, "Alina D'Souza" <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Michael Rolle <[email-masked]>, Kenneth Nwaso <[email-masked]>
Date: Thu, 23 Jul 2020 11:55:20 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

The customer called to follow up and informed that she does not need the
liner and the pool, she wants a refund.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, 19 Jul 2020 at 13:46, Abdelmohsen basha <[email-masked]> wrote:

> @customer care <[email-masked]>  Would you please communicate this
> to the customer and send us a feedback ?
>
> Thanks
>
> On Sun, 19 Jul 2020 at 12:00, Denmark A <[email-masked]> wrote:
>
>> +Abdelmohsen basha <[email-masked]> Please assist.
>>
>> Regards,
>> Den mark
>>
>> On Wed, Jul 8, 2020 at 7:27 PM Abdul Moiz Ashraf <
>> [email-masked]> wrote:
>>
>>> Hi Team,
>>>
>>> We can provide you the pool liner. Please deliver the same to the
>>> customer.
>>>
>>> Thanks & Regards,
>>>
>>>
>>>
>>> *Abdul Moiz *
>>>
>>> *Mobile Number : +971 55 3996788 *
>>>
>>> *Office Address: Deira, Dubai.*
>>>
>>>
>>> ------------------------------
>>> *From:* Denmark A <[email-masked]>
>>> *Sent:* Wednesday, July 8, 2020 11:15 AM
>>> *To:* Abdul Moiz Ashraf <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Alina D'Souza <[email-masked]>; Mark
>>> Anthony Laraga <[email-masked]>; Michael Rolle <
>>> [email-masked]>; Kenneth Nwaso <[email-masked]
>>> >
>>> *Subject:* Re: Order #600905235 // Sku :TW-28212 // Name :Intex Metal
>>> Frame Pool With Pump (12ft) // DAMAGED
>>>
>>> Dear Abdul,
>>>
>>> Please find the attached Sales Invoice for your reference.
>>>
>>> Regards,
>>> Den mark
>>>
>>> On Wed, Jul 8, 2020 at 11:11 AM Abdul Moiz Ashraf <
>>> [email-masked]> wrote:
>>>
>>> Hi Denmark,
>>>
>>> When was the customer bought the item?
>>>
>>> Thanks & Regards,
>>>
>>>
>>>
>>> *Abdul Moiz *
>>>
>>> *Mobile Number : +971 55 3996788 *
>>>
>>> *Office Address: Deira, Dubai.*
>>>
>>>
>>> ------------------------------
>>> *From:* Denmark A <[email-masked]>
>>> *Sent:* Wednesday, July 8, 2020 10:44 AM
>>> *To:* Abdul Moiz Ashraf <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Alina D'Souza <[email-masked]>; Mark
>>> Anthony Laraga <[email-masked]>; Michael Rolle <
>>> [email-masked]>; Kenneth Nwaso <[email-masked]
>>> >
>>> *Subject:* Re: Order #600905235 // Sku :TW-28212 // Name :Intex Metal
>>> Frame Pool With Pump (12ft) // DAMAGED
>>>
>>> Dear Abdul,
>>>
>>> Please respond and update.
>>>
>>> Regards,
>>> Den mark
>>>
>>> On Thu, Jul 2, 2020 at 10:45 AM Denmark A <[email-masked]> wrote:
>>>
>>> Dear Vendor,
>>>
>>>
>>>
>>> Please see the below customer complaint and allow us to send the item
>>> back to you for your further evaluation.
>>>
>>>
>>> Comments :There is a hole inside the pool , it’s leaking water
>>>
>>>
>>>
>>>
>>>
>>> We appreciate your support in this matter, Thank you.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>