Subject: Re: 100132294- Cancellation
From: Mary Anne Agapito <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>, Ronald Gaviola <[email-masked]>
Cc: Zubair Wahid <[email-masked]>, Ahmed Irfan <[email-masked]>, Michaela Manibo <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>
Date: Thu, 23 Jul 2020 11:28:51 +0400
List-Id: <ccteam.mumzworld.com>

Hello Team,

Any update on this, please?

The customer keeps on following up and asking for his refund.

Please we need an urgent update. This is long overdue.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Tue, Jul 21, 2020 at 5:57 PM Hussain Firoz Miyagamwala <
[email-masked]> wrote:

> @Ronald Gaviola <[email-masked]> We found the missing item in the
> CRA
> Can you check if it was dispatched properly from Dubai ?
> Below is the missing item
>
>
>  *PST-VT80-166603*
>
>
>
> On Tue, Jul 21, 2020 at 5:53 PM Zubair Wahid <[email-masked]> wrote:
>
>> Hi Hussain
>> The below are the received items in our warehouse.
>> 100132294 1013000037958 529666 735282438677 1 Munchkin - Love-A-Bowls
>> 4pack MW-43867
>> 100132294 1013000037958 710389 9421903711281 1 Haakaa - Silicone Finger
>> Brush - Clear JBC-BHK027
>> 100132294 1013000037958 8059147053426 8059147053426 1 ChiccoÂ® Eau De
>> Cologne (New Fragrance) 100Ml GT-CH02801-10
>> 100132294 1013000037958 8718117603459 8718117603459 3 Aptamil Digestive
>> Comfort 1 Infant Formula Milk, 900g TM-47341
>> 100132294 1013000037958 942136 1000009803564 1 Tommee Tippee Explora
>> Roll and Go Bib - Green TT46351461-GreenIf the mentioned item was not
>> cancelled this needs to be confirmed by the wimo team who returned the
>> order.
>>
>> On Tue, Jul 21, 2020 at 4:45 PM Hussain Firoz Miyagamwala <
>> [email-masked]> wrote:
>>
>>> @Zubair Wahid <[email-masked]> @Ahmed Irfan <[email-masked]> Can
>>> we please close this today
>>>
>>>
>>>
>>> On Fri, Jul 17, 2020 at 10:02 AM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Hussain,
>>>>
>>>> Please create the CRA for one more item. SKU: *PST-VT80-166603*
>>>>
>>>> There has been no item delivered to the customer and very upset about
>>>> the delay.
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Sat, Jul 11, 2020 at 9:44 AM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Hussain,
>>>>>
>>>>> This is long overdue. Please create the CRA for one item
>>>>>
>>>>> *PST-VT80-166603*
>>>>>
>>>>> Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Jul 5, 2020 at 8:33 AM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Hussain,
>>>>>>
>>>>>> May we have an update on this, please?
>>>>>>
>>>>>> There is one item you have missed and it also needs the CRA.
>>>>>>
>>>>>> Please create the CRA for - *PST-VT80-166603*
>>>>>>
>>>>>> Need your urgent attention. Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, Jul 1, 2020 at 9:22 AM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Hussain,
>>>>>>>
>>>>>>> Please create the CRA asap.
>>>>>>>
>>>>>>> We need to raise a refund.
>>>>>>>
>>>>>>> Thank you
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sat, Jun 27, 2020 at 4:51 PM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Hussain,
>>>>>>>>
>>>>>>>> As per the record, t was you who created the CRA for this order on
>>>>>>>>
>>>>>>>>
>>>>>>>> There is one item you have missed and it also needs the CRA.
>>>>>>>>
>>>>>>>> Please create the CRA for - *PST-VT80-166603*
>>>>>>>>
>>>>>>>> The customer keeps on following up on refund and we are unable to
>>>>>>>> initiate because of this one item.
>>>>>>>>
>>>>>>>> Awaiting your reply. Thank you
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Fri, Jun 26, 2020 at 6:59 PM Mary Anne Agapito <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Denmark,
>>>>>>>>>
>>>>>>>>> As per our conversation, the item mentioned above is not there,
>>>>>>>>> hence, it has not been included on the CRA.
>>>>>>>>>
>>>>>>>>> Is there anyway we could trace who created the CRA and received it?
>>>>>>>>>
>>>>>>>>> Please assist. This is long overdue.
>>>>>>>>> Warm Regards,
>>>>>>>>>
>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Fri, Jun 19, 2020 at 1:14 PM Mary Anne Agapito <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Team,
>>>>>>>>>>
>>>>>>>>>> A gentle reminder on the above.
>>>>>>>>>>
>>>>>>>>>> Thank you
>>>>>>>>>> Warm Regards,
>>>>>>>>>>
>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Wed, Jun 17, 2020 at 6:58 PM Mary Anne Agapito <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Team,
>>>>>>>>>>>
>>>>>>>>>>> One item has been missed when CRA (CRAKTM6408) was created.
>>>>>>>>>>>
>>>>>>>>>>> Please update to initiate the refund.
>>>>>>>>>>>
>>>>>>>>>>> Thank you
>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Fri, Jun 12, 2020 at 4:51 PM Mary Anne Agapito <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>
>>>>>>>>>>>> The CRA created was incomplete. There is one item that was
>>>>>>>>>>>> missed.
>>>>>>>>>>>>
>>>>>>>>>>>> 100132294 PST-VT80-166603
>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=472178> VTech
>>>>>>>>>>>> - Tiny Tot Driver
>>>>>>>>>>>>
>>>>>>>>>>>> Please update the CRA to initiate a refund. Also, pls advise
>>>>>>>>>>>> when done.
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you
>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Wed, May 13, 2020 at 12:20 PM Reports Wimo <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Dear Ronald,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Well noted.
>>>>>>>>>>>>> We will return the shipment as soon as possible.
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Naveed Hussain – *Customer Happiness Executive
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> *T*: +971-800 2465 *|* *M: *+971-58 3059811
>>>>>>>>>>>>> *@:* [email-masked] *W*: www.wimoapp.com
>>>>>>>>>>>>> *A:* https://goo.gl/maps/jAXHsETNka79GCxXA
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Wed, May 13, 2020 at 11:52 AM Ronald Gaviola <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Reports WimoShip <[email-masked]> Naveed.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> FYA- 1013000037958
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>> Ronald
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Wed, May 13, 2020 at 10:56 AM Hussain Firoz Miyagamwala <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> This from Dubai, Please check with Ronald
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> @Ronald Gaviola <[email-masked]> FYI
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Sun, May 10, 2020 at 11:40 AM Michaela Manibo <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Hi team,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Please advise courier to get this order returned ASAP.
>>>>>>>>>>>>>>>> Customer cannot receive and is waiting for the refund.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thanks!
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>