Subject: Re: 200308905 AWB: 5545677756 Extra Fee Issue << Reference ID: 61045719 >>
From: Hyacinth Joyce <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>, Zubair Wahid <[email-masked]>, Ahmed Irfan <[email-masked]>
Cc: Yaseen Shaqra <[email-masked]>, Samiya Sheikh <[email-masked]>, Naib Khan <[email-masked]>, Eugene Mugisa <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Anas nazzal <[email-masked]>, Ronald Gaviola <[email-masked]>, "ae.mumzworld" <[email-masked]>
Date: Thu, 23 Jul 2020 11:28:38 +0400
List-Id: <ccteam.mumzworld.com>

Hi team,

The customer called again to follow up.

Upon tracking shows:

@Zubair Wahid <[email-masked]> Please confirm the return.

@Hussain Firoz Miyagamwala <[email-masked]> Please assist to update
CRA to proceed with the refund.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, 20 Jul 2020 at 14:09, Hussain Firoz Miyagamwala <
[email-masked]> wrote:

> Dear Yaseen,
>
> Once I have confirmation, I will create it.
>
>
>
> On Mon, Jul 20, 2020 at 1:04 PM Yaseen Shaqra <[email-masked]>
> wrote:
>
>> Hi Zubair and Ahmed,
>>
>> Please check and confirm, the customer wants an urgent refund
>>
>> @Hussain Firoz Miyagamwala <[email-masked]> Please create the CRA
>> at the soonest
>>
>> On Sun, Jul 12, 2020 at 6:07 PM ae.mumzworld via customer care <
>> [email-masked]> wrote:
>>
>>> Dear Samiya,
>>>
>>>
>>> Please note the shipment will be Stopped and returned to below address
>>> Location
>>>
>>>
>>> TAMER LOGISTICS,
>>> ISTANBUL STREET,EXIT 18,SULAI,PO BOX 388,RIYADH ,KSA
>>> MOHAMMAD AZHARUDDIN / Raghu
>>> M +966-507037374 / +966 57 178 5104
>>>
>>> Should you require any further assistance, please contact me directly.
>>>
>>>
>>>
>>> Best Regards,
>>>
>>>
>>> *Mohamed Shabreen*
>>> Key Account Advisor
>>>
>>> DHL EXPRESS
>>> P.O.Box 6252
>>> Dubai
>>> United Arab Emirates
>>> 600567567
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> >> *Original Message ...*
>>> >> From: [email-masked]
>>> >> To: [email-masked]
>>> >> Cc: [email-masked], [email-masked], [email-masked],
>>> [email-masked], [email-masked], [email-masked]
>>> >> Subject: Re: 200308905 AWB: 5545677756 Extra Fee Issue
>>> >> Sent: Sun, 12 Jul 2020 16:58:06 UTC+04:00
>>> >>
>>> >>
>>> Hi Team,
>>>
>>> >>
>>> kindly cancel this shipment urgently.
>>>
>>> >>
>>> Regards
>>>
>>>
>>> >>
>>> On Mon, Jul 6, 2020 at 11:36 AM Ronald Gaviola <[email-masked]>
>>> wrote:
>>> >>
>>>
>>>> Naib,
>>>>
>>>> >>
>>>> Customer need to pay customs duties & Vat.
>>>>
>>>> >>
>>>>
>>>> >>
>>>>
>>>> >>
>>>>
>>>> >>
>>>> Regards,
>>>> Ronald
>>>>
>>>> >>
>>>>
>>>> >>
>>>> On Sun, Jul 5, 2020 at 10:22 PM Naib Khan <[email-masked]> wrote:
>>>> >>
>>>>
>>>>> DHL,
>>>>>
>>>>> >>
>>>>> Can you please assist why customer pay extra charges?
>>>>>
>>>>> >>
>>>>> @Eugene Mugisa <[email-masked]>@Ronald Gaviola
>>>>> <[email-masked]> can you please investigate.
>>>>>
>>>>> >>
>>>>> @Anas nazzal <[email-masked]> please follow up
>>>>> >>
>>>>>
>>>>> >>
>>>>> [[:removedImage(image.png):]]
>>>>> >>
>>>>>
>>>>> >>
>>>>> [[:removedImage(image.png):]]
>>>>> >>
>>>>>
>>>>> >>
>>>>> Regards.
>>>>> Naib
>>>>>
>>>>
>>>
>>>
>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>