Subject: RE: 600360284 // Incident #803997 // "ITL-RR-TW-01 "// Pikkaboo Twist Smartest 360 Rotatable Luxury Stroller, Navy // Warranty check
From: Pikkaboo <[email-masked]>
To: Denmark A <[email-masked]>, Alina D'Souza <[email-masked]>
Cc: Mohamed Magdy <[email-masked]>, Umang Mehrotra <[email-masked]>, customer care <[email-masked]>, Returns.fc <[email-masked]>, Karthik Sankar <[email-masked]>, John Joseph Lantaca <[email-masked]>, Shady Elgendy <[email-masked]>, Ekta Jesswani <[email-masked]>, Sujan Raj <[email-masked]>, Abigail Capinpin - Mumzworld <[email-masked]>, Abdelmohsen basha <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Thu, 23 Jul 2020 10:33:37 +0400
List-Id: <ccteam.mumzworld.com>

Hello Denmark,

Good Day. Please be informed that the items was collected yesterday.

Thanks

May Calle

Business Operations Executive

M: +971564922117

From: Denmark A
Sent: Wednesday, July 22, 2020 4:20 PM
To: Alina D'Souza
Cc: Pikkaboo -Baby Essentials-; Mohamed Magdy; Umang Mehrotra; customer care; Returns.fc; Karthik Sankar; John Joseph Lantaca; Shady Elgendy; Ekta Jesswani; Sujan Raj; Abigail Capinpin - Mumzworld; Abdelmohsen basha; [email-masked]
Subject: Re: 600360284 // Incident #803997 // "ITL-RR-TW-01 "// Pikkaboo Twist Smartest 360 Rotatable Luxury Stroller, Navy // Warranty check

Dear Alina,

Noted on this once received.

@Pikkaboo -Baby Essentials- Please confirm if our driver collected the item.

Regards,

Den mark

On Wed, Jul 22, 2020 at 4:16 PM Alina D'Souza <[email-masked]> wrote:

Hi Team,

Customer does not need repairs and mentioned ok to use it without repair.

Please reship back to us

@Denmark A  please arrange the reship to the customer customer asap

Regards,

Alina

On Wed, Jul 22, 2020 at 10:05 AM <[email-masked]> wrote:

Hello team

Since we sent you the video from our maintenance team elaborating the issue of overload by the customer, we’re keeping the item stored in our warehouse awaiting your instructions.

Please coordinate with the customer and let us know if you wish to collect it or dispose it.

Should you wish us to get in touch with the customer to explain the matter directly, we wouldn’t mind. Let us know

Thank you

Pikkaboo Support Team

M: +971 56 7070 956

M: +971 56 4922 117

From: Alina D'Souza
Sent: Tuesday, July 21, 2020 10:58 AM
To: Denmark A
Cc: Mohamed Magdy; Pikkaboo -Baby Essentials-; Umang Mehrotra; customer care; Returns.fc; Karthik Sankar; John Joseph Lantaca; Shady Elgendy; Ekta Jesswani; Sujan Raj; Abigail Capinpin - Mumzworld; Abdelmohsen basha
Subject: Re: 600360284 // Incident #803997 // "ITL-RR-TW-01 "// Pikkaboo Twist Smartest 360 Rotatable Luxury Stroller, Navy // Warranty check

Hi Denmark,

We have received the item?

Regards,

Alina

On Mon, Jul 20, 2020 at 4:32 PM Denmark A <[email-masked]> wrote:

Dear Alina,

Still not yet received.

Give me till tomorrow to collect it from the vendor.

Regards,

On Mon, Jul 20, 2020 at 4:26 PM Alina D'Souza <[email-masked]> wrote:

Hi Denmark,

Did we get the stroller back from the customer

The CRA is refunded should i give GC or are we shipping the item to the customer

Regards,

Alina

On Sun, Jul 19, 2020 at 8:45 AM Denmark A <[email-masked]> wrote:

Dear Alina,

Noted with thanks.

@Pikkaboo -Baby Essentials- Please update, and send me your complete address.

Regards,

Den mark

On Sun, Jul 19, 2020 at 8:43 AM Alina D'Souza <[email-masked]> wrote:

Hi Denmark,

Customer does not need repairs and mentioned ok to use it without repair

Please reship back to customer asap

Regards,

Alina

On Sun, May 31, 2020 at 8:49 AM Alina D'Souza <[email-masked]> wrote:

Hi Team,

Please advise customer is asking for another option.

Regards,

Alina

On Thu, May 28, 2020 at 5:27 PM Alina D'Souza <[email-masked]> wrote:

Dear Sandy,

Informed customer the part in the video however because its in Hindi she didn quiet understand the video

However is there any other option.

Regards,

Alina

On Thu, May 28, 2020 at 1:14 PM Alina D'Souza <[email-masked]> wrote:

Dear Sandy,

Will advise the customer.

Regards,

Alina

On Thu, May 28, 2020 at 11:04 AM Pikkaboo -Baby Essentials- <[email-masked]> wrote:

Hello Alina,

Good day!

Please refer to the attached video.

Should you have further questions please let us know.

Thank you,

Sandy

Stroll in Style

On Thu, May 28, 2020, 10:27 AM Alina D'Souza <[email-masked]> wrote:

Hi Sandy,

If you could please assist on the below query of the customer.

"Can you show me the photo of the lock that is damaged?

We hardly use this stroller for over a year now, and the only one who was using this stroller was my son who weighed less than 10kg at that time. It is very convenient of the manufacturer to say that we exerted too much pressure on the stroller so we purchase the frame. After not using the stroller for 3 months, we decided to use it one day and put it in the car. When we unfolded it, it was already not working.

Can they not simply fix the lock?

Please advise.

Regards,

Alina

On Wed, May 27, 2020 at 4:59 PM Pikkaboo -Baby Essentials- <[email-masked]> wrote:

Hello Denmark,

Good day!

Upon checking the Twist stroller, it shows that the lock has been damaged due to excessive pressure exerted on the stroller. It was not a defect in the stroller. What we suggest is to purchase a stroller frame for 376 AED (VAT included).

Should you have further questions please let us know.

Thank you,

Sandy

Pikkaboo,

Stroll in Style

0567070958

On Wed, May 20, 2020 at 2:25 PM Pikkaboo -Baby Essentials- <[email-masked]> wrote:

Hello Denmark,

Confirming receipt of the Twist stroller.

Should you have further questions please let us know.

Thank you,

Sandy

Pikkaboo,

Stroll in Style

0567070958

On Wed, May 20, 2020 at 2:14 PM Denmark A <[email-masked]> wrote:

Hi Sandy,

Is the item delivered already?

Regards,

Den mark

On Tue, May 19, 2020 at 1:09 PM Denmark A <[email-masked]> wrote:

@Sujan Raj Please update.

Regards,

Den mark

On Tue, May 19, 2020 at 1:02 PM Pikkaboo -Baby Essentials- <[email-masked]> wrote:

Hello Denmark,

Good day!

Just to let you know that we haven't received the Twist stroller yet.

Should you have further questions please let us know.

Thank you,

Sandy

Pikkaboo,

Stroll in Style

0567070958

On Sun, May 17, 2020 at 1:37 PM Pikkaboo -Baby Essentials- <[email-masked]> wrote:

Hello Denmark,

Yes, will do.

Should you have further questions please let us know.

Thank you,

Sandy

Pikkaboo,

Stroll in Style

0567070958

On Sun, May 17, 2020 at 12:22 PM Denmark A <[email-masked]> wrote:

Hi Sandy,

Good Day!

Please confirm once you received the item thank you.

Regards,

Den mark

On Sat, May 16, 2020 at 11:52 AM Denmark A <[email-masked]> wrote:

Hi Alina,

Item already sent and dispatched last thursday.

@Sujan Raj Please confirm if the item already reached the vendor's warehouse for evaluation.

Regards,

Den mark

On Thu, May 14, 2020 at 12:56 PM Pikkaboo -Baby Essentials- <[email-masked]> wrote:

Hello Denmark,

Warehouse address: 28 D Street Warehouse S2 Umm Ramool, Dubai UAE

Contact person: Sandy
Contact Number: 0564922117

Should you have further questions please let us know.

Thank you,

Sandy

Pikkaboo,

Stroll in Style

0567070958

On Thu, May 14, 2020 at 12:45 PM Denmark A <[email-masked]> wrote:

Hi Sandy,

Can we get your complete warehouse address and contact person for whom we will hand over the item?

Regards,

Den mark

On Thu, May 14, 2020 at 12:34 PM Alina D'Souza <[email-masked]> wrote:

Hi Umang,

The case is since Feb, could you please advise and send the item asap

The customer is complaining and we did a vendor communication in April.

Regards,

Alina

On Thu, May 14, 2020 at 12:11 PM Pikkaboo <[email-masked]> wrote:

Hello Umang

After checking with the technical team, will need to physically assess the stroller. Kindly arrange delivering the stroller to our warehouse and we shall revert back to you in 2 days after receiving it

Pikkaboo

Parenting made easy

-------- Original message --------
From: Umang Mehrotra <[email-masked]>
Date: Wed, May 13, 2020, 19:04
To: Pikkaboo -Baby Essentials- <[email-masked]>
Cc: customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Karthik Sankar <[email-masked]>, John Joseph Lantaca <[email-masked]>, Denmark A <[email-masked]>
Subject: RE: 600360284 // Incident #803997 // "ITL-RR-TW-01 "// Pikkaboo Twist Smartest 360 Rotatable Luxury Stroller, Navy // Warranty check

Hi Sandy,

Please respond.

Regards,

Umang Mehrotra

From: Denmark A [mailto:[email-masked]]
Sent: Thursday, May 7, 2020 9:52 AM
To: Pikkaboo -Baby Essentials- <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Umang Mehrotra <[email-masked]>; Karthik Sankar <[email-masked]>; John Joseph Lantaca <[email-masked]>
Subject: Re: 600360284 // Incident #803997 // "ITL-RR-TW-01 "// Pikkaboo Twist Smartest 360 Rotatable Luxury Stroller, Navy // Warranty check

Hi Sandy,

Apologies for the late reply as per customer complaint.

Basically the stroller body is not stable and doesn't have the clicking sound when you change from folded position to unfolded.

Thanks & Regards,

Den mark

On Thu, Apr 16, 2020 at 10:11 AM Denmark A <[email-masked]> wrote:

Hi Sandy

Good day.

Still we are  waiting for the customer response regarding the issue. We will get back to you once the customer reverts to us.

Regards,

Den mark

On Sun, Apr 12, 2020 at 5:22 PM Pikkaboo -Baby Essentials- <[email-masked]> wrote:

Hello Denmark,

Good day!

Can you please explain what happened?

Should you have further questions please let us know.

Thank you,

Sandy

Pikkaboo,

Stroll in Style

0567070958

On Sun, Apr 12, 2020 at 9:53 AM Denmark A <[email-masked]> wrote:

---------- Forwarded message ---------
From: Denmark A <[email-masked]>
Date: Mon, Apr 6, 2020 at 2:59 PM
Subject: 600360284 // Incident #803997 // "ITL-RR-TW-01 "// Pikkaboo Twist Smartest 360 Rotatable Luxury Stroller, Navy // Warranty check
To: <[email-masked]>
Cc: customer care <[email-masked]>, Returns.fc <[email-masked]>, Kenneth Nwaso <[email-masked]>, Umang Mehrotra <[email-masked]>

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Warranty check

We appreciate your support in this matter, Thank you.

Regards,

Den mark