Subject: Re: Order #600172015 // Sku :BS-EH2101 // Name :Dreambaby Royal Converta 3 in 1 Playpen Gate // DAMAGED
From: Denmark A <[email-masked]>
To: Ionna Ocampo <[email-masked]>
Cc: customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Abdelmohsen basha <[email-masked]>, contact us <[email-masked]>, Gunjan Agrawal <[email-masked]>
Date: Thu, 23 Jul 2020 09:44:40 +0400
List-Id: <ccteam.mumzworld.com>

@Alina D'Souza <[email-masked]> @customer care <[email-masked]>
 FYI.

Regards,

On Tue, Jul 14, 2020 at 5:29 PM Denmark A <[email-masked]> wrote:

> Dear Ionna,
>
> Thank you for your email.
>
> @Alina D'Souza <[email-masked]> @customer care <[email-masked]> Please
> share the feedback of the vendor.
>
> Regards,
> Den mark
>
> On Tue, Jul 14, 2020 at 5:24 PM Ionna Ocampo <[email-masked]> wrote:
>
>> Hi Denmark,
>>
>> As per our records, this was ordered last 2017 therefore, we can no
>> longer accept the product.
>>
>> Please advise the client that we don't have a spare latch for this
>> product.
>>
>> Regards
>> Ionna
>>
>> On Tue, Jul 14, 2020 at 4:09 PM Denmark A <[email-masked]> wrote:
>>
>>> Dear Ionna,
>>>
>>>
>>> POAR_DXB69728
>>>
>>> Regards,
>>> Den mark
>>>
>>> On Tue, Jul 14, 2020 at 3:52 PM Ionna Ocampo <[email-masked]> wrote:
>>>
>>>> Hi Denmark,
>>>>
>>>> Please provide us the  PO Number of the below item for us to check the
>>>> date of purchase.
>>>>
>>>> We'll advise you for the next step once received.
>>>>
>>>> Regards
>>>> Ionna
>>>>
>>>>
>>>>
>>>> On Mon, Jul 13, 2020 at 2:13 PM Denmark A <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dear Vendor,
>>>>>
>>>>>
>>>>>
>>>>> Please see the below customer complaint and allow us to send the item
>>>>> back to you for your further evaluation and assessment.
>>>>>
>>>>>
>>>>> Return Reason:doesnt_work_or_defective
>>>>> Comments :The latch on the gate as well as the lower latch have broken
>>>>> and now the gate won’t close and latch properly. Thanks!
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> We appreciate your support in this matter, Thank you.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Den mark
>>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> *Ionna Ocampo*
>>>>
>>>> F-10, Times Square Center,
>>>>
>>>> Dubai, P O Box 127011
>>>>
>>>> T:  +9714-3883454
>>>>
>>>> M: 054-7014080
>>>>
>>>> W: www. <http://www.b-safe.ae/>BSafeUae.com
>>>>
>>>>
>>>>
>>>>  <http://www.facebook.com/BSafeDubai>   [image:
>>>> Twitter] <http://www.twitter.com/BSafeUAE>   
>>>> <http://www.youtube.com/BSafeDubai>    
>>>> <http://www.pinterest.com/BsafeDubai>
>>>>
>>>>
>>>>
>>>
>>
>> --
>>
>> *Ionna Ocampo*
>>
>> F-10, Times Square Center,
>>
>> Dubai, P O Box 127011
>>
>> T:  +9714-3883454
>>
>> M: 054-7014080
>>
>> W: www. <http://www.b-safe.ae/>BSafeUae.com
>>
>>
>>
>>  <http://www.facebook.com/BSafeDubai>   
>> <http://www.twitter.com/BSafeUAE>   
>> <http://www.youtube.com/BSafeDubai>    
>> <http://www.pinterest.com/BsafeDubai>
>>
>>
>>
>