Subject: RE: Installation - SO# 600887798 - SUT-9311313212440MAT
From: "SHABAKA" <[email-masked]>
To: <[email-masked]>, "'Ashley Fernandes'" <[email-masked]>, <[email-masked]>, "'Khaoula'" <[email-masked]>
Cc: "'customer care'" <[email-masked]>, "'Elena Skryabina'" <[email-masked]>
Date: Wed, 22 Jul 2020 19:36:37 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team.

We have communicated with the customer and it’s under discussion, we will update the status ASAP.

 

 

with regards,

Rahul Jane

AL Shabakah Universal Trading LLC
3903 Citadel Tower Building, Business Bay

Dubai, United Arab Emirates

T. +971 4 2977932 |M . +971 50 620 8440

 <mailto:[email-masked]> [email-masked] |  <http://www.shabaka.biz/> www.shabaka.biz

 

 

From: [email-masked] [mailto:[email-masked]] 
Sent: 22 July 2020 12:13
To: 'SHABAKA'; 'Ashley Fernandes'; [email-masked]; 'Khaoula'
Cc: 'customer care'; 'Elena Skryabina'
Subject: RE: Installation - SO# 600887798 - SUT-9311313212440MAT

Hi  <mailto:[email-masked]> @SHABAKA,

Can you please advise if there will be any fees ?

Best Regards,

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

Inline image 1

From: SHABAKA <[email-masked]> 
Sent: Tuesday, July 21, 2020 6:43 PM
To: 'Ashley Fernandes' <[email-masked]>; [email-masked]; 'Khaoula' <[email-masked]>
Cc: 'Radwa Ali' <[email-masked]>; 'customer care' <[email-masked]>; 'Elena Skryabina' <[email-masked]>
Subject: RE: Installation - SO# 600887798 - SUT-9311313212440MAT

Dear Ashley

We will check for the next schedule in Abu Dhabi and will include this with next delivery. 

 

with regards,

Rahul Jane

AL Shabakah Universal Trading LLC
3903 Citadel Tower Building, Business Bay

Dubai, United Arab Emirates

T. +971 4 2977932 |M . +971 50 620 8440

 <mailto:[email-masked]> [email-masked] |  <http://www.shabaka.biz/> www.shabaka.biz

 

 

From: Ashley Fernandes [mailto:[email-masked]] 
Sent: 21 July 2020 18:25
To: SHABAKA; [email-masked]; Khaoula
Cc: Radwa Ali; customer care; Elena Skryabina
Subject: Re: Installation - SO# 600887798 - SUT-9311313212440MAT

Dear Rahul,

Good Day!

10FT MAT    Australian Trampoline - Round Jumping Mat - 10ft

Please be informed that the customer has requested if we can arrange for the installation of the above mentioned item as the customer is not able to fix it themselves. The customer had purchased the item on 08th June (issued under POMUMZ_DXB208629), the customer's address is as below:

SHIP ADDRESS:
B1
Villa 5

Al Falah City
Abu Dhabi

971506924478

Kindly confirm so we can update the customer accordingly.

Thanks and Regards,

Ashley Fernandes 

Logistics Executive

P +971 4 245 1358      M +971 56 948 3116       E ashley@ <mailto:[email-masked]> mumzworld.com

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

 <https://www.instagram.com/mumzworldcom/> instagram  <https://www.facebook.com/mumzworld> facebook  <https://www.youtube.com/user/MumZworld> youtube  <https://www.snapchat.com/add/mumzworld.com> snapchat  <https://twitter.com/mumzworld> twitter

 <https://www.mumzworld.com/en/> mumzworld logo

 <https://www.mumzworld.com/en/media-and-press> mumzworld awards

 

On Tue, Jul 21, 2020 at 6:14 PM <[email-masked]> wrote:

Hi  <mailto:[email-masked]> @'Ashley Fernandes',

Can you please assist ?

Best Regards,

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

Inline image 1

From: [email-masked] <[email-masked]> 
Sent: Monday, July 20, 2020 4:17 PM
To: [email-masked]
Cc: 'customer care' <[email-masked]>; 'Ashley Fernandes' <[email-masked]>
Subject: RE: Installation - SO# 600887798 - SUT-9311313212440MAT

 

Hi Team,

Please advise ?

Best Regards,

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

Inline image 1

From: Radwa Ali <[email-masked]> 
Sent: Thursday, July 16, 2020 10:25 AM
To: [email-masked]
Cc: customer care <[email-masked]>; Ashley Fernandes <[email-masked]>
Subject: Installation - SO# 600887798 - SUT-9311313212440MAT

Hi All,

Please assist as the customer purchased this item and could not set it up.

Is there abt way we can arrange installation? if so what are the charges?

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 Inline image 1 <https://mail.google.com/mail/u/0/?ui=2&ik=e24c88d399&attid=0.1&permmsgid=msg-f%3A1649981980103539680&th=16e5e9de71ddfbe0&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ95JLKhOXcIJT5jHbVS3TTIuAiTB8AyBMAI_OSFtYzX6b5JJbj27qNVGtuKksk8I52g1jQ5y40FXGSxBCednlYy-F_nlrrq5hZe>