Subject: RE: Order # 600796473 // DB-BMA001124UK // Babymoov Nutribaby + Food Processor & Blender - Grey // Defective
From: "Husain" <[email-masked]>
To: "'Denmark A'" <[email-masked]>
Cc: "'customer care'" <[email-masked]>, "'Returns.fc'" <[email-masked]>, "'Alina D'Souza'" <[email-masked]>, "'Michael Rolle'" <[email-masked]>, <[email-masked]>, "'Abdelmohsen basha'" <[email-masked]>, <[email-masked]>
Date: Wed, 22 Jul 2020 17:49:29 +0400
List-Id: <ccteam.mumzworld.com>

Hello Denmark,

Thank you for the patience.

The brand has completed the inspection and agreed to give the replacement for the mixing unit.

The Item will be getting dispatched from France. We await for the tracking number of the package.

Once the tracking number is received we will update you on the ETA.

 

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email:  <mailto:[email-masked]> [email-masked]

Web:    <http://www.playsmartme.com/> www.playsmartme.com

From: Denmark A <[email-masked]> 
Sent: Wednesday, July 22, 2020 4:29 PM
To: Husain <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Michael Rolle <[email-masked]>; [email-masked]; Abdelmohsen basha <[email-masked]>
Subject: Re: Order # 600796473 // DB-BMA001124UK // Babymoov Nutribaby + Food Processor & Blender - Grey // Defective

Dear Husain, 

Please accept and evaluate further. 

Regards, .

Den mark 

On Tue, Jul 21, 2020 at 4:23 PM Abdelmohsen basha <[email-masked] <mailto:[email-masked]> > wrote:

Hello Hussain,

Yes it's the same order, we are just looking for the update of the case.

Thanks

On Tue, 21 Jul 2020 at 15:28, Husain <[email-masked] <mailto:[email-masked]> > wrote:

Hi Denmark,

I believe this issue is already addressed to us by Ashar.

Kindly confirm attached if it is the same customer.

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email:  <mailto:[email-masked]> [email-masked]

Web:    <http://www.playsmartme.com/> www.playsmartme.com

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: Tuesday, July 21, 2020 1:14 PM
To: Husain <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Michael Rolle <[email-masked] <mailto:[email-masked]> >; Abdelmohsen basha <[email-masked] <mailto:[email-masked]> >
Subject: Order # 600796473 // DB-BMA001124UK // Babymoov Nutribaby + Food Processor & Blender - Grey // Defective

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation. 

Also find the attached Video for your reference.

Customer comment: Not properly working 

We appreciate your support in this matter, Thank you. 

Stay HOME Stay SAFE…

Best Regards,

Den mark 

 

-- 

Ahmed Basha

M: 0551525964

Returns Manager

[email-masked] <mailto:[email-masked]> 

www.mumzworld.com <http://www.mumzworld.com> 

  <https://docs.google.com/uc?export=download&id=1j88MXvMUrGNnqeYuPC6xmO0u4-GtIvHd&revid=0B_JkVZLXI0tYakI5N0VNK0s0RFdQcWl3a0RKMkdDNlpMU2hNPQ>