Subject: Re: 600360284 // Incident #803997 // "ITL-RR-TW-01 "// Pikkaboo Twist Smartest 360 Rotatable Luxury Stroller, Navy // Warranty check
From: Denmark A <[email-masked]>
To: "Alina D'Souza" <[email-masked]>
Cc: Pikkaboo -Baby Essentials- <[email-masked]>, Mohamed Magdy <[email-masked]>, Umang Mehrotra <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Karthik Sankar <[email-masked]>, John Joseph Lantaca <[email-masked]>, Shady Elgendy <[email-masked]>, Ekta Jesswani <[email-masked]>, Sujan Raj <[email-masked]>, Abigail Capinpin - Mumzworld <[email-masked]>, Abdelmohsen basha <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Wed, 22 Jul 2020 16:20:27 +0400
List-Id: <ccteam.mumzworld.com>

Dear Alina,

Noted on this once received.

@Pikkaboo -Baby Essentials- <[email-masked]> Please confirm if
our driver collected the item.

Regards,
Den mark

On Wed, Jul 22, 2020 at 4:16 PM Alina D'Souza <[email-masked]> wrote:

> Hi Team,
>
> Customer does not need repairs and mentioned ok to use it without repair.
>
> Please reship back to us
>
> @Denmark A <[email-masked]>  please arrange the reship to the
> customer customer asap
>
> Regards,
> Alina
>
> On Wed, Jul 22, 2020 at 10:05 AM <[email-masked]> wrote:
>
>> Hello team
>>
>>
>>
>> Since we sent you the video from our maintenance team elaborating the
>> issue of overload by the customer, we’re keeping the item stored in our
>> warehouse awaiting your instructions.
>>
>> Please coordinate with the customer and let us know if you wish to
>> collect it or dispose it.
>>
>>
>>
>> Should you wish us to get in touch with the customer to explain the
>> matter directly, we wouldn’t mind. Let us know
>>
>>
>>
>> Thank you
>>
>>
>>
>>
>>
>> *Pikkaboo Support Team*
>>
>> M: +971 56 7070 956
>>
>> M: +971 56 4922 117
>>
>>
>>
>> *From: *Alina D'Souza <[email-masked]>
>> *Sent: *Tuesday, July 21, 2020 10:58 AM
>> *To: *Denmark A <[email-masked]>
>> *Cc: *Mohamed Magdy <[email-masked]>; Pikkaboo -Baby Essentials-
>> <[email-masked]>; Umang Mehrotra <[email-masked]>; customer
>> care <[email-masked]>; Returns.fc <[email-masked]>; Karthik
>> Sankar <[email-masked]>; John Joseph Lantaca
>> <[email-masked]>; Shady Elgendy <[email-masked]>; Ekta
>> Jesswani <[email-masked]>; Sujan Raj <[email-masked]>; Abigail
>> Capinpin - Mumzworld <[email-masked]>; Abdelmohsen basha
>> <[email-masked]>
>> *Subject: *Re: 600360284 // Incident #803997 // "ITL-RR-TW-01 "//
>> Pikkaboo Twist Smartest 360 Rotatable Luxury Stroller, Navy // Warranty
>> check
>>
>>
>>
>> Hi Denmark,
>>
>>
>>
>> We have received the item?
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Mon, Jul 20, 2020 at 4:32 PM Denmark A <[email-masked]> wrote:
>>
>> Dear Alina,
>>
>>
>>
>> Still not yet received.
>>
>>
>>
>> Give me till tomorrow to collect it from the vendor.
>>
>>
>>
>> Regards,
>>
>>
>>
>> On Mon, Jul 20, 2020 at 4:26 PM Alina D'Souza <[email-masked]>
>> wrote:
>>
>> Hi Denmark,
>>
>>
>>
>> Did we get the stroller back from the customer
>>
>>
>>
>> The CRA is refunded should i give GC or are we shipping the item to the
>> customer
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Sun, Jul 19, 2020 at 8:45 AM Denmark A <[email-masked]> wrote:
>>
>> Dear Alina,
>>
>>
>>
>> Noted with thanks.
>>
>>
>>
>> @Pikkaboo -Baby Essentials- <[email-masked]> Please update,
>> and send me your complete address.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Sun, Jul 19, 2020 at 8:43 AM Alina D'Souza <[email-masked]>
>> wrote:
>>
>> Hi Denmark,
>>
>>
>>
>> Customer does not need repairs and mentioned ok to use it without repair
>>
>>
>>
>> Please reship back to customer asap
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Sun, May 31, 2020 at 8:49 AM Alina D'Souza <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>>
>>
>> Please advise customer is asking for another option.
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Thu, May 28, 2020 at 5:27 PM Alina D'Souza <[email-masked]>
>> wrote:
>>
>> Dear Sandy,
>>
>>
>>
>> Informed customer the part in the video however because its in Hindi she
>> didn quiet understand the video
>>
>>
>>
>>
>>
>> However is there any other option.
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Thu, May 28, 2020 at 1:14 PM Alina D'Souza <[email-masked]>
>> wrote:
>>
>> Dear Sandy,
>>
>>
>>
>> Will advise the customer.
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Thu, May 28, 2020 at 11:04 AM Pikkaboo -Baby Essentials- <
>> [email-masked]> wrote:
>>
>> Hello Alina,
>>
>>
>>
>> Good day!
>>
>>
>>
>> Please refer to the attached video.
>>
>>
>>
>> Should you have further questions please let us know.
>>
>>
>>
>> Thank you,
>>
>>
>>
>> Sandy
>>
>> Stroll in Style
>>
>>
>>
>> On Thu, May 28, 2020, 10:27 AM Alina D'Souza <[email-masked]> wrote:
>>
>> Hi Sandy,
>>
>>
>>
>> If you could please assist on the below query of the customer.
>>
>>
>>
>> "Can you show me the photo of the lock that is damaged?
>>
>> We hardly use this stroller for over a year now, and the only one who was
>> using this stroller was my son who weighed less than 10kg at that time. It
>> is very convenient of the manufacturer to say that we exerted too much
>> pressure on the stroller so we purchase the frame. After not using the
>> stroller for 3 months, we decided to use it one day and put it in the car.
>> When we unfolded it, it was already not working.
>>
>> Can they not simply fix the lock?
>>
>> Please advise.
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Wed, May 27, 2020 at 4:59 PM Pikkaboo -Baby Essentials- <
>> [email-masked]> wrote:
>>
>> Hello Denmark,
>>
>>
>>
>> Good day!
>>
>>
>>
>> Upon checking the Twist stroller, it shows that the lock has been damaged
>> due to excessive pressure exerted on the stroller. It was not a defect in
>> the stroller. What we suggest is to purchase a stroller frame for 376 AED
>> (VAT included).
>>
>>
>>
>> Should you have further questions please let us know.
>>
>>
>>
>> Thank you,
>>
>>
>>
>> Sandy
>>
>>
>>
>> *Pikkaboo,*
>>
>> *Stroll in Style*
>>
>> *0567070958*
>>
>>
>>
>>
>>
>> On Wed, May 20, 2020 at 2:25 PM Pikkaboo -Baby Essentials- <
>> [email-masked]> wrote:
>>
>> Hello Denmark,
>>
>>
>>
>> Confirming receipt of the Twist stroller.
>>
>>
>>
>> Should you have further questions please let us know.
>>
>>
>>
>> Thank you,
>>
>>
>> Sandy
>>
>>
>>
>> *Pikkaboo,*
>>
>> *Stroll in Style*
>>
>> *0567070958*
>>
>>
>>
>>
>>
>> On Wed, May 20, 2020 at 2:14 PM Denmark A <[email-masked]> wrote:
>>
>> Hi Sandy,
>>
>>
>>
>> Is the item delivered already?
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Tue, May 19, 2020 at 1:09 PM Denmark A <[email-masked]> wrote:
>>
>> @Sujan Raj <[email-masked]> Please update.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Tue, May 19, 2020 at 1:02 PM Pikkaboo -Baby Essentials- <
>> [email-masked]> wrote:
>>
>> Hello Denmark,
>>
>>
>>
>> Good day!
>>
>>
>>
>> Just to let you know that we haven't received the Twist stroller yet.
>>
>>
>>
>> Should you have further questions please let us know.
>>
>>
>>
>> Thank you,
>>
>>
>> Sandy
>>
>>
>>
>> *Pikkaboo,*
>>
>> *Stroll in Style*
>>
>> *0567070958*
>>
>>
>>
>>
>>
>> On Sun, May 17, 2020 at 1:37 PM Pikkaboo -Baby Essentials- <
>> [email-masked]> wrote:
>>
>> Hello Denmark,
>>
>>
>>
>> Yes, will do.
>>
>>
>>
>> Should you have further questions please let us know.
>>
>>
>>
>> Thank you,
>>
>>
>>
>> Sandy
>>
>>
>>
>> *Pikkaboo,*
>>
>> *Stroll in Style*
>>
>> *0567070958*
>>
>>
>>
>>
>>
>> On Sun, May 17, 2020 at 12:22 PM Denmark A <[email-masked]> wrote:
>>
>> Hi Sandy,
>>
>>
>>
>> Good Day!
>>
>>
>>
>> Please confirm once you received the item thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Sat, May 16, 2020 at 11:52 AM Denmark A <[email-masked]> wrote:
>>
>> Hi Alina,
>>
>>
>>
>> Item already sent and dispatched last thursday.
>>
>>
>>
>> @Sujan Raj <[email-masked]> Please confirm if the item already
>> reached the vendor's warehouse for evaluation.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>>
>>
>> On Thu, May 14, 2020 at 12:56 PM Pikkaboo -Baby Essentials- <
>> [email-masked]> wrote:
>>
>> Hello Denmark,
>>
>>
>>
>> Warehouse address: 28 D Street Warehouse S2 Umm Ramool, Dubai UAE
>>
>> Contact person: Sandy
>> Contact Number: 0564922117
>>
>>
>>
>> Should you have further questions please let us know.
>>
>>
>>
>> Thank you,
>>
>>
>>
>> Sandy
>>
>>
>>
>> *Pikkaboo,*
>>
>> *Stroll in Style*
>>
>> *0567070958*
>>
>>
>>
>>
>>
>> On Thu, May 14, 2020 at 12:45 PM Denmark A <[email-masked]> wrote:
>>
>> Hi Sandy,
>>
>>
>>
>> Can we get your complete warehouse address and contact person for whom we
>> will hand over the item?
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Thu, May 14, 2020 at 12:34 PM Alina D'Souza <[email-masked]>
>> wrote:
>>
>> Hi Umang,
>>
>>
>>
>> The case is since Feb, could you please advise and send the item asap
>>
>>
>>
>> The customer is complaining and we did a vendor communication in April.
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Thu, May 14, 2020 at 12:11 PM Pikkaboo <[email-masked]>
>> wrote:
>>
>> Hello Umang
>>
>>
>>
>> After checking with the technical team, will need to physically assess
>> the stroller. Kindly arrange delivering the stroller to our warehouse and
>> we shall revert back to you in 2 days after receiving it
>>
>> Pikkaboo
>>
>> Parenting made easy
>>
>>
>>
>> -------- Original message --------
>> From: Umang Mehrotra <[email-masked]>
>> Date: Wed, May 13, 2020, 19:04
>> To: Pikkaboo -Baby Essentials- <[email-masked]>
>> Cc: customer care <[email-masked]>, "Returns.fc" <
>> [email-masked]>, Karthik Sankar <[email-masked]>, John
>> Joseph Lantaca <[email-masked]>, Denmark A <[email-masked]>
>> Subject: RE: 600360284 // Incident #803997 // "ITL-RR-TW-01 "// Pikkaboo
>> Twist Smartest 360 Rotatable Luxury Stroller, Navy // Warranty check
>>
>> Hi Sandy,
>>
>>
>>
>> Please respond.
>>
>>
>>
>> Regards,
>>
>> Umang Mehrotra
>>
>>
>>
>> *From:* Denmark A [mailto:[email-masked]]
>> *Sent:* Thursday, May 7, 2020 9:52 AM
>> *To:* Pikkaboo -Baby Essentials- <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Umang Mehrotra <[email-masked]>; Karthik
>> Sankar <[email-masked]>; John Joseph Lantaca <[email-masked]
>> >
>> *Subject:* Re: 600360284 // Incident #803997 // "ITL-RR-TW-01 "//
>> Pikkaboo Twist Smartest 360 Rotatable Luxury Stroller, Navy // Warranty
>> check
>>
>>
>>
>> Hi Sandy,
>>
>>
>>
>> Apologies for the late reply as per customer complaint.
>>
>>
>>
>> Basically the stroller body is not stable and doesn't have the clicking
>> sound when you change from folded position to unfolded.
>>
>>
>>
>> Thanks & Regards,
>>
>> Den mark
>>
>>
>>
>> On Thu, Apr 16, 2020 at 10:11 AM Denmark A <[email-masked]> wrote:
>>
>> Hi Sandy
>>
>>
>>
>> Good day.
>>
>>
>>
>> Still we are  waiting for the customer response regarding the issue. We
>> will get back to you once the customer reverts to us.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>>
>>
>> On Sun, Apr 12, 2020 at 5:22 PM Pikkaboo -Baby Essentials- <
>> [email-masked]> wrote:
>>
>> Hello Denmark,
>>
>>
>>
>> Good day!
>>
>>
>>
>> Can you please explain what happened?
>>
>>
>>
>> Should you have further questions please let us know.
>>
>>
>>
>> Thank you,
>>
>>
>> Sandy
>>
>>
>>
>> *Pikkaboo,*
>>
>> *Stroll in Style*
>>
>> *0567070958*
>>
>>
>>
>>
>>
>> On Sun, Apr 12, 2020 at 9:53 AM Denmark A <[email-masked]> wrote:
>>
>>
>>
>> ---------- Forwarded message ---------
>> From: *Denmark A* <[email-masked]>
>> Date: Mon, Apr 6, 2020 at 2:59 PM
>> Subject: 600360284 // Incident #803997 // "ITL-RR-TW-01 "// Pikkaboo
>> Twist Smartest 360 Rotatable Luxury Stroller, Navy // Warranty check
>> To: <[email-masked]>
>> Cc: customer care <[email-masked]>, Returns.fc <
>> [email-masked]>, Kenneth Nwaso <[email-masked]>,
>> Umang Mehrotra <[email-masked]>
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>>
>>
>> Warranty check
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>