Subject: Re: [EXTERNAL] Re: FW: 1Z289F8W6755551020 Damaged,
From: Ronald Gaviola <[email-masked]>
To: [email-masked]
Cc: [email-masked], Shajeeb Cheriyath <[email-masked]>, Rzaldivar <[email-masked]>, Alaa Musa <[email-masked]>, Amir Julkarnain <[email-masked]>, Customer Care Team <[email-masked]>, Ekta Jesswani <[email-masked]>, Eugene Mugisa <[email-masked]>, Johannes Jade Pabeca <[email-masked]>, lastmile <[email-masked]>, Pavankumar A <[email-masked]>, [email-masked]
Date: Wed, 22 Jul 2020 14:51:31 +0400
List-Id: <ccteam.mumzworld.com>

Chantelle,

We cannot wait any longer. It has been more than a month and we had been
receiving complaints from MCI

Let your investigation continue with your internal departments but not to
us. You have given enough time.

Regards,
Ronald

On Wed, Jul 22, 2020 at 2:40 PM <[email-masked]> wrote:

>
>
> Dear Ronald,
>
>
>
> Please know that this claim is still  under investigation, I will update
> once the investigation is completed.
>
>
>
> *STATUS*
>
> DAMAGE REPORTED/DAMAGE CLAIM UNDER INVESTIGATION
>
> *REMARKS*
>
>
>
>
>
>
>
>
>
>
>
> Best Regards
>
>
>
>
>
> *Chantelle Cardozo*
>
> Preferred Customer Associate
>
>
>
> *UPS Gulf LLC *
>
> Al Moosa Tower 2, 25 Floor
>
> Sheikh Zayed Road, P.O. Box 26026
>
> Dubai, United Arab Emirates
>
> Tel +971 4 3815278
>
> Mobile 00971561770264
>
> Fax +971 4 3390835
>
> [email-masked]
>
>
>
> *Existing UPS rates will be revised effective 01 January 2020. For more
> information on the annual General Rate Increase (GRI) applicable to your
> account, please contact your Account Manager or call UPS Customer Service
> at 600 544 743.   The 2020 UPS Service and Tariff will be available in
> ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from
> 29th December 2019. *
>
>
>
> *From:* Ronald Gaviola [mailto:[email-masked]]
> *Sent:* Wednesday, July 22, 2020 2:25 PM
> *To:* Cardozo Chantelle (EUR6CTC) <[email-masked]>
> *Cc:* Shajeeb Cheriyath <[email-masked]>; Uaeclaim (VDQ8HXC) <
> [email-masked]>; Zaldivar Richelle (VLR5DPB) <[email-masked]>; Alaa
> Musa <[email-masked]>; Amir Julkarnain <[email-masked]>;
> Customer Care Team <[email-masked]>; Ekta Jesswani <
> [email-masked]>; Eugene Mugisa <[email-masked]>; Johannes Jade
> Pabeca <[email-masked]>; lastmile <[email-masked]>;
> Pavankumar A <[email-masked]>; Thodika Shameem (TGC8FQS) <
> [email-masked]>
> *Subject:* Re: [EXTERNAL] Re: FW: 1Z289F8W6755551020 Damaged,
>
>
>
> Dears,
>
>
>
> We did not receive feedback from you. We have already proceeded with claims
>
>
>
>
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Sun, Jun 21, 2020 at 11:47 AM <[email-masked]> wrote:
>
>
>
>
>
> Dear Shajeeb
>
>
>
> Damaged tracer is raised, please hold for an update upto  10 days.
>
>
>
> We will keep you updated on the outcome.
>
>
>
>
>
>
>
>
>
>
>
>
>
>   Best Regards
>
>
>
>
>
> *Chantelle Cardozo*
>
> Preferred Customer Associate
>
>
>
> *UPS Gulf LLC *
>
> Al Moosa Tower 2, 25 Floor
>
> Sheikh Zayed Road, P.O. Box 26026
>
> Dubai, United Arab Emirates
>
> Tel +971 4 3815278
>
> Mobile 00971561770264
>
> Fax +971 4 3390835
>
> [email-masked]
>
>
>
> *Existing UPS rates will be revised effective 01 January 2020. For more
> information on the annual General Rate Increase (GRI) applicable to your
> account, please contact your Account Manager or call UPS Customer Service
> at 600 544 743.   The 2020 UPS Service and Tariff will be available in
> ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from
> 29th December 2019. *
>
>
>
> *From:* Shajeeb [mailto:[email-masked]]
> *Sent:* Sunday, June 21, 2020 11:42 AM
> *To:* 'Ronald Gaviola' <[email-masked]>; Cardozo Chantelle
> (EUR6CTC) <[email-masked]>
> *Cc:* Zaldivar Richelle (VLR5DPB) <[email-masked]>; 'Alaa Musa' <
> [email-masked]>; 'Amir Julkarnain' <[email-masked]>;
> 'Customer Care Team' <[email-masked]>; 'Ekta Jesswani' <
> [email-masked]>; 'Eugene Mugisa' <[email-masked]>; 'Johannes
> Jade Pabeca' <[email-masked]>; 'lastmile' <[email-masked]>;
> 'Pavankumar A' <[email-masked]>; Thodika Shameem (TGC8FQS) <
> [email-masked]>
> *Subject:* RE: [EXTERNAL] Re: FW: 1Z289F8W6755551020 Damaged,
>
>
>
> Hi Chantelle,
>
>
>
> Please issue the CN for the lost item ASAP.
>
>
>
> Regards,
>
> Shajeeb
>
>
>
> *From:* Ronald Gaviola <[email-masked]>
> *Sent:* Thursday, June 18, 2020 3:47 PM
> *To:* [email-masked]; Shajeeb Cheriyath <
> [email-masked]>
> *Cc:* Rzaldivar <[email-masked]>; Alaa Musa <[email-masked]>;
> Amir Julkarnain <[email-masked]>; Customer Care Team <
> [email-masked]>; Ekta Jesswani <[email-masked]>; Eugene Mugisa <
> [email-masked]>; Johannes Jade Pabeca <[email-masked]>;
> lastmile <[email-masked]>; Pavankumar A <[email-masked]>;
> [email-masked]
> *Subject:* Re: [EXTERNAL] Re: FW: 1Z289F8W6755551020 Damaged,
>
>
>
> Cushioning is clearly visible in the package.
>
>
>
> +Shajeeb Cheriyath <[email-masked]> Added in the damaged tracker.
>
>
>
>
>
>
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Thu, Jun 18, 2020 at 3:43 PM <[email-masked]> wrote:
>
>
>
> Dear Ronald,
>
>
>
> The packaging needs to be apt, in this case there is no cousioning what so
> ever, it was just a plastic wrap.
>
>
>
> Hence we will not be able to raise this investigaion once again.,
>
>
>
> In addition, I would like to keep you informed that the shipment moves to
> conveyer belts and UPS has no human intervention when the boxes are
> transshipped hence I strongly recommend that all packaging for shipments
> that are being packed as the below link guideline to avoid any form of
> damage and/or total loss.
>
>
>
> Once again please accept my apologies on behalf of UPS that has been
> caused to you and your final receiver in Oman; I assure you of our
> continued support for all your future shipments.
>
>
>
> Link https://www.ups.com/packaging/?loc=en_ae
>
>
>
>
>
> Best Regards
> ------------------------------
>
>
>
> *Chantelle Cardozo*
>
> Preferred Customer Associate
>
>
>
> *UPS Gulf L.L.C*
>
> Al Hareb Building, Al Quoz Area
>
> Sheikh Zayed Road, P.O. Box 26026
>
> Dubai, United Arab Emirates
>
> *Tel +971 4 3815278*
>
> Fax +971 4 3390835
>
> [email-masked]
>
>
>
>
>
> *From:* Ronald Gaviola [mailto:[email-masked]]
> *Sent:* Thursday, June 18, 2020 3:39 PM
> *To:* Cardozo Chantelle (EUR6CTC) <[email-masked]>
> *Cc:* Alaa Musa <[email-masked]>; Amir Julkarnain <
> [email-masked]>; Customer Care Team <[email-masked]>; Ekta
> Jesswani <[email-masked]>; Eugene Mugisa <[email-masked]>;
> Johannes Jade Pabeca <[email-masked]>; lastmile <
> [email-masked]>; Pavankumar A <[email-masked]>;
> Zaldivar Richelle (VLR5DPB) <[email-masked]>; Thodika Shameem
> (TGC8FQS) <[email-masked]>
> *Subject:* [EXTERNAL] Re: FW: 1Z289F8W6755551020 Damaged,
>
>
>
> CAUTION! This email originated outside of the organization. Please do not
> open attachments or click links from an unknown or suspicious origin.
> ------------------------------
>
> Chantelle,
>
>
>
> If the packing is the issue it won't make it to pass through into multiple
> stations. However, the damages incurred in the last station which is
> Jeddah. We shall consider as courier mishandling
>
>
>
>
>
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Thu, Jun 18, 2020 at 2:27 PM <[email-masked]> wrote:
>
>
>
> Dear Ronald,
>
>
>
> One more shipment damaged
>
>
>
> The subject shipment was damaged in transit, after our investigation Ups
> came to terms as this particular package was damaged due to insufficient
> packaging.
>
>
>
> Please find below link to help support your packaging, also we will return
> this shipment to your warehouse
>
>
>
> Link https://www.ups.com/packaging/?loc=en_ae
>
>
>
>
>
>
>
> Best Regards
> ------------------------------
>
>
>
> *Chantelle Cardozo*
>
> Preferred Customer Associate
>
>
>
> *UPS Gulf L.L.C*
>
> Al Hareb Building, Al Quoz Area
>
> Sheikh Zayed Road, P.O. Box 26026
>
> Dubai, United Arab Emirates
>
> *Tel +971 4 3815278*
>
> Fax +971 4 3390835
>
> [email-masked]
>
>
>
>
>
> *From:* Thodika Shameem (TGC8FQS)
> *Sent:* Thursday, June 18, 2020 2:22 PM
> *To:* Cardozo Chantelle (EUR6CTC) <[email-masked]>
> *Cc:* Moinuddin Khaja (WDQ6BMN) <[email-masked]>; Khurshidahmad
> Akbarbutt (BDR2NWP) <[email-masked]>; Muraleedharan Nair Arjun
> (XTB7MDD) <[email-masked]>; Nooremoochi Muneer (TBB7YDW) <
> [email-masked]>; Ali Mohammed Akber (YYZ8PTB) <
> [email-masked]>; Mohammed Abdul Aleem Ammar (QRH8PYZ) <
> [email-masked]>; Al-Kulagi Naif (EUR6AKN) <[email-masked]>;
> Iqbal Javed (FLS0FGS) <[email-masked]>
> *Subject:* 1Z289F8W6755551020 Damaged,
>
>
>
> *Dear Chantelle,*
>
>
>
> *The subject shipment we have received in damaged condition, please find
> the attached pictures and advice.*
>
>
>
> Please Note that from those items only the below item are damaged and
> carton, please advise we can repack with new carton and deliver the
> shipment?
>
>
>
> *Rgds,*
>
>
>
> *Shameem*
>
> Deliver Information  E – Commerce - WP
>
> Kingdom of Saudi Arabia
>
>
>
> P.O. Box 23576
>
> Jeddah 21436
>
> Kingdom of Saudi Arabia
>
> Tel: +966 920005020 Ext 134
>
> Customer Service: 92000 2555
>
> Email: [email-masked] <[email-masked]>*
>
> *www.ups.com* <http://www.ups.com/>
>
>
>
> *EIRAD Trading & Contracting Co. Ltd. Authorized Service Contractor for
> UPS.*
>
> *Decision GreenSM **– Consider the environment before printing this
> e-mail*
> ------------------------------
>
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