Subject: RE: Product return - UAE - Order #600841970
From: <[email-masked]>
To: "'Reimil Alejandro'" <[email-masked]>, "'Ekta Jesswani'" <[email-masked]>, <[email-masked]>
Cc: "'Mostafa saad'" <[email-masked]>, "'Eugene Mugisa'" <[email-masked]>, "'Alina D'Souza'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Asad'" <[email-masked]>
Date: Wed, 22 Jul 2020 12:50:24 +0400
List-Id: <ccteam.mumzworld.com>

Hi  <mailto:[email-masked]> @[email-masked],

Please advise if this is collected ?

Best Regards,

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

From: Reimil Alejandro <[email-masked]> 
Sent: Monday, July 6, 2020 5:54 PM
To: Ekta Jesswani <[email-masked]>
Cc: Mostafa saad <[email-masked]>; Eugene Mugisa <[email-masked]>; Radwa Ali <[email-masked]>; Alina D'Souza <[email-masked]>; customer care <[email-masked]>; Asad <[email-masked]>
Subject: Re: Product return - UAE - Order #600841970

@Ekta Jesswani <mailto:[email-masked]>   The item is already closed, if the quantity needs to be removed from/put back to the inventory, you need to ask logistics to create an adjustment/transfer. 

Thanks!

Regards,

Reimil

 

On Mon, 6 Jul 2020 at 17:29, Ekta Jesswani <[email-masked] <mailto:[email-masked]> > wrote:

Hi Reimil, 

The item  <https://3651277.app.netsuite.com/app/common/item/item.nl?id=899156> ALP-PML-11661-0 was cancelled from the order - no pick & pack, no item fulfillment. 

Despite the cancellation on NS, the item was shipped to the customer 

When creating CRA, because there is no item fulfillment, the SKU does not appear in the CRA 

 

Regards,

Ekta

On Mon, 6 Jul 2020 at 17:23, Reimil Alejandro <[email-masked] <mailto:[email-masked]> > wrote:

@Ekta Jesswani <mailto:[email-masked]>   I don't understand, what's wrong with the order? You should be able to create a CRA. Just hit the "Authorize Return" button

Thanks!

Regards,

Reimil

 

On Mon, 6 Jul 2020 at 16:06, Ekta Jesswani <[email-masked] <mailto:[email-masked]> > wrote:

Hi Mostafa, 

The trail mail above says the item was canceled in NS and therefore we CANNOT create CRA

No action has been taken on this case because you are awaiting CRA while Radwa and Alina have explained the reasons why we cannot create CRA

@Reimil Alejandro <mailto:[email-masked]>  Can we mark the order as shipped so we can create the CRA? 

Regards,

Ekta

 

On Tue, 23 Jun 2020 at 17:08, Mostafa saad <[email-masked] <mailto:[email-masked]> > wrote:

This order is delivered please cerate CRA 

Regards 

Mostafa Saad 

Last Mile  Mumzworld  

 

On Tue, Jun 23, 2020 at 5:00 PM Eugene Mugisa <[email-masked] <mailto:[email-masked]> > wrote:

+  <mailto:[email-masked]> @'Mostafa saad' 

Best,

Eugene.

From: [email-masked] <mailto:[email-masked]>  <[email-masked] <mailto:[email-masked]> > 
Sent: Tuesday, June 23, 2020 4:36 PM
To: 'Alina D'Souza' <[email-masked] <mailto:[email-masked]> >
Cc: 'Ekta Jesswani' <[email-masked] <mailto:[email-masked]> >; 'Mostafa saad' <[email-masked] <mailto:[email-masked]> >; 'customer care' <[email-masked] <mailto:[email-masked]> >; '<Reimil Alejandro >' <[email-masked] <mailto:[email-masked]> >; 'Asad' <[email-masked] <mailto:[email-masked]> >; 'Eugene Mugisa' <[email-masked] <mailto:[email-masked]> >
Subject: RE: Product return - UAE - Order #600841970

+Eugene.

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

From: Alina D'Souza <[email-masked] <mailto:[email-masked]> > 
Sent: Tuesday, June 23, 2020 4:21 PM
To: Radwa Ali <[email-masked] <mailto:[email-masked]> >
Cc: Ekta Jesswani <[email-masked] <mailto:[email-masked]> >; Mostafa saad <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; <Reimil Alejandro > <[email-masked] <mailto:[email-masked]> >; Asad <[email-masked] <mailto:[email-masked]> >
Subject: Re: Product return - UAE - Order #600841970

Hi Mostafa / Eugene,

Please advise that the below item was requested to cancel and yet delivered 

We need to collect the item and its already cancelled on NS 

Cannot raise A CRA, Please arrange collection 

Regards,

Alina

On Tue, Jun 23, 2020 at 4:14 PM <[email-masked] <mailto:[email-masked]> > wrote:

Hi  <mailto:[email-masked]> @Alina D'Souza <mailto:[email-masked]> @Mostafa saad <mailto:[email-masked]> @Ekta Jesswani,

Please advise who will collect this item ? as the case is pending in my bin with no updates.

This is an item that the customer received even though it is closed on NS.

Returns team has advised they can’t create CRA for an item that was not delivered. (On the system)

Can you please advise who will arrange pick up ?

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

From: Radwa Ali <[email-masked] <mailto:[email-masked]> > 
Sent: Thursday, June 18, 2020 8:03 AM
To: Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Ekta Jesswani <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; <Reimil Alejandro > <[email-masked] <mailto:[email-masked]> >; Mostafa saad <[email-masked] <mailto:[email-masked]> >; Asad <[email-masked] <mailto:[email-masked]> >
Subject: Re: Product return - UAE - Order #600841970

Hi Alina and Ekta,

Please check and advise as this has been pending in my bin when it is for a return with no update.

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

On Thu, Jun 11, 2020 at 1:13 PM Radwa Ali <[email-masked] <mailto:[email-masked]> > wrote:

Hi All,

Is this picked up ?

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

On Mon, Jun 1, 2020 at 9:54 AM Radwa Ali <[email-masked] <mailto:[email-masked]> > wrote:

Hi All,

Any updates ?

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

On Wed, May 27, 2020 at 2:12 PM <[email-masked] <mailto:[email-masked]> > wrote:

Hi  <mailto:[email-masked]%3E> @Reimil Alejandro <[email-masked]>,

Please cancel the item on NS as the customer still received the package.

 <mailto:[email-masked]> @Mostafa saad 

Please arrange collection  as the item does not appear shipped on the system and we can’t create CRA for it as per Alina.

Best Regards,

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

 

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