Subject: RE: Product inquiry - CYBEX-519000017 - SO # 600904175
From: <[email-masked]>
To: "'Maricel Sadurai'" <[email-masked]>
Cc: "'Amir Julkarnain'" <[email-masked]>, "'Simone van Geemen'" <[email-masked]>, "'customer care'" <[email-masked]>
Date: Wed, 22 Jul 2020 12:18:23 +0400
List-Id: <ccteam.mumzworld.com>

Hi Maricel,

Any updates on this case ?

Best Regards,

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

From: Maricel Sadurai <[email-masked]> 
Sent: Tuesday, July 14, 2020 8:00 PM
To: Radwa Ali <[email-masked]>
Cc: Amir Julkarnain <[email-masked]>; Simone van Geemen <[email-masked]>; customer care <[email-masked]>
Subject: Re: Product inquiry - CYBEX-519000017 - SO # 600904175

Hi Radwa,

Had tried to check in retail store but unfortunately its out of stock.

One store confirmed that they are expecting a shipment within this week and I informed them to give me an update once they received the product.

Regards,

 

On Tue, Jul 14, 2020 at 6:37 PM Radwa Ali <[email-masked] <mailto:[email-masked]> > wrote:

Hi Maricel,

Either of them is compatible with the item.

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e24c88d399&attid=0.1&permmsgid=msg-f%3A1649981980103539680&th=16e5e9de71ddfbe0&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ95JLKhOXcIJT5jHbVS3TTIuAiTB8AyBMAI_OSFtYzX6b5JJbj27qNVGtuKksk8I52g1jQ5y40FXGSxBCednlYy-F_nlrrq5hZe> 

 

On Tue, Jul 14, 2020 at 5:14 PM Maricel Sadurai <[email-masked] <mailto:[email-masked]> > wrote:

Hi Radwa,

Sorry I missed your email. 

As per my understanding you required the Cybex Base -Z or Base Z one , kindly confirm?

Regards,

 

  <https://docs.google.com/uc?export=download&id=19ATMkHORSHVHDOXXT02bKn-CWUy7WA9B&revid=0B7uxjwtIQ4S0QWZNZEI2citjV0JZSzZnTWFjdkt2OTJFT25BPQ> 

 

On Tue, Jul 14, 2020 at 4:10 PM Radwa Ali <[email-masked] <mailto:[email-masked]> > wrote:

Hi Maricel,

Please advise ?

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e24c88d399&attid=0.1&permmsgid=msg-f%3A1649981980103539680&th=16e5e9de71ddfbe0&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ95JLKhOXcIJT5jHbVS3TTIuAiTB8AyBMAI_OSFtYzX6b5JJbj27qNVGtuKksk8I52g1jQ5y40FXGSxBCednlYy-F_nlrrq5hZe> 

 

On Tue, Jun 30, 2020 at 6:36 PM <[email-masked] <mailto:[email-masked]> > wrote:

Hi Maricel,

Can we source either of the bases mentioned in  the thread ?

Base Z or Base Z-One

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

From: Simone van Geemen <[email-masked] <mailto:[email-masked]> > 
Sent: Tuesday, June 30, 2020 5:06 PM
To: Sonja Strittmatter <[email-masked] <mailto:[email-masked]> >; Radwa Ali <[email-masked] <mailto:[email-masked]> >
Cc: Osmat El Mourad <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Amir Julkarnain <[email-masked] <mailto:[email-masked]> >
Subject: RE: Product inquiry - CYBEX-519000017 - SO # 600904175

Hi Sonja, 

Thanks for the clarification for our team.

 

We’ll discuss pick up of our pending shipment separately on the existing email trail.

Regards,

 

From: Sonja Strittmatter <[email-masked] <mailto:[email-masked]> > 
Sent: Tuesday, June 30, 2020 5:02 PM
To: Radwa Ali <[email-masked] <mailto:[email-masked]> >
Cc: Simone van Geemen <[email-masked] <mailto:[email-masked]> >; Osmat El Mourad <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Amir Julkarnain <[email-masked] <mailto:[email-masked]> >
Subject: Product inquiry - CYBEX-519000017 - SO # 600904175

Dear all, 

please see my answers below, written in Blue. 

For further questions we stay at your disposal.

Best Regards

Sonja 

Von: Osmat El Mourad <[email-masked] <mailto:[email-masked]> > 
Gesendet: Dienstag, 30. Juni 2020 14:43
An: Sonja Strittmatter <[email-masked] <mailto:[email-masked]> >
Cc: Simone van Geemen <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Amir Julkarnain <[email-masked] <mailto:[email-masked]> >; Radwa Ali <[email-masked] <mailto:[email-masked]> >
Betreff: RE: Product inquiry - CYBEX-519000017 - SO # 600904175

Hi Sonja,

Hope all is fine,

Please can you look quickly at the below email and let me know:

*	If there is any Base is compatible with the Sirona Z i-Size

Sonja: Base Z or Base Z-One (without rotating function) will work with the Sirona Z

*	When will have their next order with the Base and when it’s expected to arrive to Dubai

Sonja: The Base Z for your back order # 535961 are already available – we are waiting for some other items to come to prepare full shipment. Therefore it would be possible to arrange pickup for express shipment/airfreight with a few pieces without problems. Just let me know if you´re interested in to arrange pickup for a few upfront and it can be organized at short notice. 

Thank you,

Osmat

From: Radwa Ali <[email-masked] <mailto:[email-masked]> > 
Sent: Tuesday, June 30, 2020 2:40 PM
To: Osmat El Mourad <[email-masked] <mailto:[email-masked]> >
Cc: Simone van Geemen <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Amir Julkarnain <[email-masked] <mailto:[email-masked]> >
Subject: Product inquiry - CYBEX-519000017 - SO # 600904175

Caution! External E-mail 注意! 外部邮件

Hi Osmat, 

Appreciate your support with the issue below.

We have a customer who purchased the item (Cybex - Sirona Z i-Size Ferrari Car Seat - Victory Black ) and he was advised by mistake that it comes with the base.

Please advise as the base is out of stock everywhere, if there is not other base compatible with the item so we can recommend it.

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

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  <https://docs.google.com/uc?export=download&id=19ATMkHORSHVHDOXXT02bKn-CWUy7WA9B&revid=0B7uxjwtIQ4S0QWZNZEI2citjV0JZSzZnTWFjdkt2OTJFT25BPQ>