Subject: Re: Complain // Defective Item // Order 100082580
From: Omar Khaled <[email-masked]>
To: Jeno Serenio <[email-masked]>
Cc: customer care <[email-masked]>, Priya Ramasamy <[email-masked]>
Date: Wed, 22 Jul 2020 09:55:36 +0200
List-Id: <ccteam.mumzworld.com>

Dear Jeno,

Thanks for your reply.

And we have asked the customer for the video as per your request, and we
will wait from their side to send it so we can be able to process further.

Regards,
Omar Khaled

On Wed, Jul 22, 2020 at 7:36 AM Jeno Serenio <[email-masked]> wrote:

> Dear Omar,
>
>
>
> Good Morning.
>
>
>
> Thank you for sharing this aftersales issue.
>
>
>
> Kindly ask the customer to send us small video about the problem of the
> Mamaroo.
>
>
>
> Once we have the video, we will advise you on repair or replacement.
>
>
>
> We look forward to hear from you.
>
>
>
> Wishing you good day.
>
>
>
> Kind regards,
>
>
>
> *Jeno Serenio*
>
> *Sales Coordinator*
>
>
>
> *UAE weekend: Friday and Saturday*
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>
> *JENO SERENIO*
>
> SALES COORDINATOR
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> M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212
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> [email-masked] •  MAPYR.COM <http://www.mapyr.com/>
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> *From:* Omar Khaled <[email-masked]>
> *Sent:* Tuesday, July 21, 2020 7:55 PM
> *To:* Cristy Gallardo <[email-masked]>
> *Cc:* customer care <[email-masked]>
> *Subject:* Complain // Defective Item // Order 100082580
>
>
>
> Dear Team,
>
>
>
> Hope you are doing well.
>
>
>
> Kindly need your support regarding the below :
>
>
>
> Order no. #100082580
>
> Item : 4moms - Mamaroo 4.0 - Multi Plush
>
> SKU : MD-2000806
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=333713>
>
> Delivery Date : 4-Jun-2010
>
>
>
> Customer received this item from us, and sent us an email at 19-Jun-2020 ,
> complaining that the item all of a sudden is not working properly, it works
> for seconds and it turns off immediately, so is there any possible solution
> that we could check the item or not.
>
>
>
> Thanks & Regards,
>
> Omar from mumzworld team
>