Subject: Re: Address Update Order # 700235633, AWB: 6031687454 << Reference ID: 61359259 >>
From: Samiya Sheikh <[email-masked]>
To: Ronald Gaviola <[email-masked]>, Eugene Mugisa <[email-masked]>
Cc: Yaseen Shaqra <[email-masked]>, "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>, Sabid Ashraf Khan <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Naib Khan <[email-masked]>
Date: Wed, 22 Jul 2020 10:20:21 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Kindly approve to make a replacement order, customer cannot wait anymore.

Regards

On Thu, Jul 16, 2020 at 3:30 PM Eugene Mugisa <[email-masked]> wrote:

> Yes @Hesham Hatem (DHL AE) <[email-masked]>
>
>
>
> The duty account will be opened and the finance team is working to open it
> but we need to sove the issue for the pending 180 shipments.
>
>
>
> We have customers asking for refunds that need to be solved ASAP.
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Hesham Hatem (DHL AE) <[email-masked]>
> *Sent:* Thursday, July 16, 2020 12:20 PM
> *To:* Ronald Gaviola <[email-masked]>; Yaseen Shaqra <
> [email-masked]>; Eugene Mugisa <[email-masked]>
> *Cc:* ae.mumzworld <[email-masked]>; Returns.fc <
> [email-masked]>; Denmark A <[email-masked]>; Sabid
> Ashraf Khan <[email-masked]>; lastmile <[email-masked]>;
> customer care <[email-masked]>; Naib Khan <[email-masked]>
> *Subject:* RE: Address Update Order # 700235633, AWB: 6031687454 <<
> Reference ID: 61359259 >>
>
>
>
> Ho Ronald &  Eugene,
>
>
>
> We need your support to have the duty account opened to avoid the delay
> for these cases.  The duty / VAT can’t be billed on freight account for any
> inbound shipments.
>
>
>
> Regards,
>
> *Hesham* *Hatem*
> Major Accounts Manager
>
> DHL EXPRESS
> P.O.Box 6252
> Dubai
> United Arab Emirates
>
> Phone: +971 4 2924858
> Mobile: +971 50 1898588
>
>  <http://hcoronavirus.dhl>
>
>
>
>
>
>
>
>
>
>
>
> *From:* Ronald Gaviola [mailto:[email-masked] <[email-masked]>]
>
> *Sent:* 16 July 2020 12:08
> *To:* Yaseen Shaqra <[email-masked]>; Hesham Hatem (DHL AE) <
> [email-masked]>
> *Cc:* ae.mumzworld <[email-masked]>; Returns.fc <
> [email-masked]>; Denmark A <[email-masked]>; Sabid
> Ashraf Khan <[email-masked]>; lastmile <[email-masked]>;
> customer care <[email-masked]>; Naib Khan <[email-masked]>
> *Subject:* Re: Address Update Order # 700235633, AWB: 6031687454 <<
> Reference ID: 61359259 >>
>
>
>
> +Hesham Hatem (DHL AE) <[email-masked]>
>
>
>
> We have so many complaints now for shipments that have not been returned
> to us.
>
>
>
> Please fix this and revert.
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Thu, Jul 16, 2020 at 12:05 PM Yaseen Shaqra <[email-masked]>
> wrote:
>
> @Ronald Gaviola <[email-masked]> Please assist to return the
> shipment back to us
>
>
>
> @Returns.fc <[email-masked]> @Denmark A <[email-masked]> Please
> confirm once the shipment is returned
>
>
>
> On Wed, Jul 15, 2020 at 4:13 PM ae.mumzworld via customer care <
> [email-masked]> wrote:
>
> Dear Sabid,
>
>
>
> Please note the shipment has been Returned under AWB# 6298634661 and
> Curently on hold in Dubai for VAT payment of AED 21/-.
>
> kindly Provide further instruction for delivery.
>
>
>
> Should you require any further assistance, please contact me directly.
>
>
>
>
>
>
>
> Best Regards,
>
>
>
>
>
> *Mohamed Shabreen*
>
> Key Account Advisor
>
>
>
> DHL EXPRESS
>
> P.O.Box 6252
>
> Dubai
>
> United Arab Emirates
>
> 600567567
>
>
>
>
>
>
>
>
>
>
>
>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked], [email-masked], [email-masked],
> [email-masked]
> >> Subject: Address Update Order # 700235633, AWB: 6031687454
> >> Sent: Wed, 15 Jul 2020 08:11:09 UTC+04:00
> >>
> >>
>
> Team DHL,
> >> Kindly be noted about the address update of the order  # 700235633,
> AWB: 6031687454
> >>
>
>
> >>
>
> House 7831A Way#881
>
> Almawalh,Muscat
>
>  Sultanat Of Oman
> >>
> >> SHIP PHONE
> >>
>
> 96899759925
> >>
>
>
> >>
>
>
> >>
>
> Team Plz do the needful
> >>
> >> Regards
> >> Sabid
>
>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
>
>
>
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
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