Subject: Re: Order Number 100127587
From: "Asad ." <[email-masked]>
To: Samiya Sheikh <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Cc: Syed Yakoob <[email-masked]>, Vipul Arora <[email-masked]>, Anas nazzal <[email-masked]>, Outbound.fc <[email-masked]>, Vipin Raj <[email-masked]>, Mohit Caleb <[email-masked]>, Mostafa Said <[email-masked]>, customer care <[email-masked]>, April De Torres <[email-masked]>
Date: Wed, 22 Jul 2020 06:17:10 +0000
List-Id: <ccteam.mumzworld.com>

Team, Close this urgently. It’s a large item it cant be missed. Did we deliver to the wrong customer?

Samiya, what do you mean by free textile?

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
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From: Samiya Sheikh <[email-masked]>
Date: Wednesday, 22 July 2020 at 9:54 AM
To: Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Asad <[email-masked]>
Cc: Syed Yakoob <[email-masked]>, Vipul Arora <[email-masked]>, Anas nazzal <[email-masked]>, "Outbound.fc" <[email-masked]>, Vipin Raj <[email-masked]>, Mohit Caleb <[email-masked]>, Mostafa Said <[email-masked]>, customer care <[email-masked]>, April De Torres <[email-masked]>
Subject: Re: Order Number 100127587

Hi Team,

Customer insists he didn't receive the free textile. Kindly approve to make replacement AED 228.91.

https://www.mumzworld.com/en/beaba-highchair-up-down-textile-seat-grey

Regards

On Thu, Jul 16, 2020 at 2:57 PM Taqwa Ali <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team

Please update, the CM is following up

Regards
Taqwa

On Tue, Jul 7, 2020 at 11:54 AM Samiya Sheikh <[email-masked]<mailto:[email-masked]>> wrote:
Hi Syed and Vipul,

Kindly confirm if the missing part was dispatched.

Regards

On Mon, Jul 6, 2020 at 6:12 AM Syed Yakoob <[email-masked]<mailto:[email-masked]>> wrote:
Hello Vipul,

Thanks for the information. @Anas nazzal<mailto:[email-masked]> please check below screenshot said missing item was packed in the shipment.

Best Regards,
[Image removed by sender.]

[Image removed by sender.]ᐧ

On Sun, 5 Jul 2020 at 12:46, Vipul Arora <[email-masked]<mailto:[email-masked]>> wrote:
Dear Samiya

We received it as a two different SKUs.

MD-912598
FOC-MD-912554

@Syed Yakoob<mailto:[email-masked]> : Kindly check did you pack both items as they picked from different locations.

Thanks
Vipul

On Sun, 5 Jul 2020 at 12:40, Samiya Sheikh <[email-masked]<mailto:[email-masked]>> wrote:
Hi Syed and Vipul

Kindly update urgently.

Regards

On Sun, Jun 14, 2020 at 11:45 AM Syed Yakoob <[email-masked]<mailto:[email-masked]>> wrote:
+Vipul Arora<mailto:[email-masked]>

Best Regards,
[Image removed by sender.]

[Image removed by sender.]ᐧ

On Sun, 14 Jun 2020 at 11:43, Anas nazzal <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,

Kindly assist with the below, as the vendor confirmed that FOC was given, but the customer didn't receive it.

Best Regards,
Anas Nazzal

[Image removed by sender.]<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
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On Sun, Jun 14, 2020 at 11:16 AM April Garrido <[email-masked]<mailto:[email-masked]>> wrote:
Hi Anas,

Please be informed that this FOC was given in this PO.
Please find attached signed invoice for your reference.

Thank you.

Kind regards,
APRIL GARRIDO
SALES ASSISTANT

DUBAI SILICON OASIS FREE ZONE
LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
PO BOX 450201  •  DUBAI - UAE

M  +971 56 723 6762  •  T  +971 4 326 3080 - Ext. 222

CONFIDENTIALITY : This  e-mail  and  any attachments are confidential and may be privileged. If  you are not a named recipient, please notify the sender immediately and do not disclose the contents to another person, use it for any purpose or store or copy the information in any medium. Please consider your environmental responsibility. Before printing this e-mail message, ask yourself whether you really need a hard copy.

From: Anas nazzal <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 14, 2020 9:19 AM
To: April Garrido <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; April De Torres <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order Number 100127587

Dear April,
Good Morning.

Kindly find the below PO.
POMUMZ_DXB172788

Best Regards,
Anas Nazzal

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On Sun, Jun 14, 2020 at 8:38 AM April Garrido <[email-masked]<mailto:[email-masked]>> wrote:
Dear Anas,

Good morning.

Thank you for the email.

Thanks to give me the PO number where this FOC item was not given.

Look forward to hear from you.

Wishing you a nice day.

Kind regards,
APRIL GARRIDO
SALES ASSISTANT

DUBAI SILICON OASIS FREE ZONE
LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
PO BOX 450201  •  DUBAI - UAE

M  +971 56 723 6762  •  T  +971 4 326 3080 - Ext. 222

CONFIDENTIALITY : This  e-mail  and  any attachments are confidential and may be privileged. If  you are not a named recipient, please notify the sender immediately and do not disclose the contents to another person, use it for any purpose or store or copy the information in any medium. Please consider your environmental responsibility. Before printing this e-mail message, ask yourself whether you really need a hard copy.

From: Anas nazzal <[email-masked]<mailto:[email-masked]>>
Sent: Friday, June 12, 2020 9:44 AM
To: April Garrido <[email-masked]<mailto:[email-masked]>>; Mylyn Vega <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; April De Torres <[email-masked]<mailto:[email-masked]>>
Subject: Order Number 100127587

Dear Team,

Kindly assist with the below customer as he confirmed that Beaba - Highchair Up & Down with FREE Textile Seat  has been delivered without the Textile Seat.

Best Regards,
Anas Nazzal

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