Subject: Re: Order #600788069 // Sku :JUM-LFWHT511 // Name :Laurastar - Lift Pure White // DEFECTIVE
From: Denmark A <[email-masked]>
To: Avni Duggal <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, Akshay Mukund <[email-masked]>, Mohd Ashraf <[email-masked]>, Mohit Kapoor <[email-masked]>, outbound jawh <[email-masked]>, POD jawh <[email-masked]>, Aadesh Kelkar <[email-masked]>, Praveen Suresh <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Samran Iftikhar <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Wed, 22 Jul 2020 09:57:02 +0400
List-Id: <ccteam.mumzworld.com>

Dear Avni,

Could you please clarify this issue regarding the warranty, as per your
warranty, the customer purchased the product last 4th of April 2020 so
therefore it falls under warranty right?
But then suddenly one from your service center sends an SMS asking for
payment and approval from the customer to pay 467.25.

Attached photo for your reference.

Regards,
Den mark

On Tue, Jul 21, 2020 at 2:56 PM Abdelmohsen basha <[email-masked]>
wrote:

> Hello Alina,
>
> As mentioned previously by the vendor, the customer shall contact their
> service center.
>
> Thanks
>
> On Tue, 21 Jul 2020 at 14:35, Alina D'Souza <[email-masked]> wrote:
>
>> Hi Team,
>>
>> Any update customer waiting for an update
>>
>> Regards,
>> Alina
>>
>> On Mon, Jul 20, 2020 at 11:52 AM Denmark A <[email-masked]> wrote:
>>
>>> Dear Avni,
>>>
>>> Please update and also find the attached sales invoice for your
>>> reference.
>>>
>>> Regards,
>>> Den mark
>>>
>>> On Mon, Jul 13, 2020 at 11:34 AM Avni Duggal <[email-masked]>
>>> wrote:
>>>
>>>> Dear Denmark,
>>>>
>>>>
>>>>
>>>> The Laurastar products enjoy one year warranty.
>>>>
>>>>
>>>>
>>>> Please request the customer to get in touch with our service team –
>>>> 800JUMBO or reach out to any of the service locations in order to get the
>>>> unit checked.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>>
>>>> *Avni Duggal* *|* Business Development Manager - Distribution
>>>> *Jumbo Electronics Co. Ltd (LLC)* PO Box 3426 Dubai UAE
>>>> *T* +971 4 315 6380 *| F* +971 4 334 1091 *| M* +971 55 275 6168 *|
>>>> email* [email-masked]
>>>> www.twitter.com/JumboWorld *|* <http://www.jumbo.ae>
>>>> www.facebook.com/JumboWorld
>>>>   Corporate website: www.jumbogroup.com *|* Buy online at: www.jumbo.ae
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Akshay Mukund <[email-masked]>
>>>> *Sent:* Saturday, July 11, 2020 2:08 PM
>>>> *To:* Denmark A <[email-masked]>; Mohd Ashraf <
>>>> [email-masked]>; Mohit Kapoor <[email-masked]>; outbound
>>>> jawh <[email-masked]>; POD jawh <[email-masked]>; Aadesh
>>>> Kelkar <[email-masked]>; Praveen Suresh <
>>>> [email-masked]>; Avni Duggal <[email-masked]>
>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>>>> Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]
>>>> >
>>>> *Subject:* RE: Order #600788069 // Sku :JUM-LFWHT511 // Name
>>>> :Laurastar - Lift Pure White // DEFECTIVE
>>>>
>>>>
>>>>
>>>> +@Avni Duggal <[email-masked]>,
>>>>
>>>>
>>>>
>>>> Hi Avni, below is for Laurastar
>>>>
>>>>
>>>>
>>>>
>>>> *Akshay Mukund* *|* Executive - Key Accounts - Lifestyle Brands - UAE
>>>> *Jumbo Electronics Co. Ltd (LLC)* PO Box 3426 Dubai UAE
>>>> *T* +971 4 315 6212 *| F* +971 4 315 6130 *| M* +971 55 281 5275 *|
>>>> email* [email-masked]
>>>> www.twitter.com/JumboWorld *|* <http://www.jumbo.ae>
>>>> www.facebook.com/JumboWorld
>>>>   Corporate website: www.jumbogroup.com *|* Buy online at: www.jumbo.ae
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Denmark A <[email-masked]>
>>>> *Sent:* Saturday, July 11, 2020 12:25 PM
>>>> *To:* Mohd Ashraf <[email-masked]>; Mohit Kapoor <
>>>> [email-masked]>; Akshay Mukund <[email-masked]>;
>>>> outbound jawh <[email-masked]>; POD jawh <[email-masked]>;
>>>> Aadesh Kelkar <[email-masked]>; Praveen Suresh <
>>>> [email-masked]>
>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>>>> Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]
>>>> >
>>>> *Subject:* Order #600788069 // Sku :JUM-LFWHT511 // Name :Laurastar -
>>>> Lift Pure White // DEFECTIVE
>>>>
>>>>
>>>>
>>>> Dear Vendor,
>>>>
>>>>
>>>>
>>>> Please see the below customer complaint and allow us to send the item
>>>> back to you for your further evaluation.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Return Reason:doesnt_work_or_defective
>>>> Comments :Steam iron worked fine for 2 months, now suddenly not working
>>>> well and just puts out lots of steam. Kindly arrange to repair the item
>>>> under warranty or replace it with a new one, as it's unacceptable to get an
>>>> item worth AED 2,000 and get defected in two months.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> We appreciate your support in this matter, Thank you.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Den mark
>>>>
>>>>
>>>>
>>>>
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>>>