Subject: RE: Complain // Defective Item // Order 100082580
From: Jeno Serenio <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: customer care <[email-masked]>, Priya Ramasamy <[email-masked]>
Date: Wed, 22 Jul 2020 05:36:46 +0000
List-Id: <ccteam.mumzworld.com>

Dear Omar,

Good Morning.

Thank you for sharing this aftersales issue.

Kindly ask the customer to send us small video about the problem of the Mamaroo.

Once we have the video, we will advise you on repair or replacement.

We look forward to hear from you.

Wishing you good day.

Kind regards,

Jeno Serenio
Sales Coordinator

UAE weekend: Friday and Saturday

JENO SERENIO
SALES COORDINATOR

DUBAI SILICON OASIS FREE ZONE
LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
PO BOX 450201  •  DUBAI - UAE

M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212

[email-masked]<mailto:[email-masked]> •  MAPYR.COM<http://www.mapyr.com/>

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From: Omar Khaled <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 21, 2020 7:55 PM
To: Cristy Gallardo <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>
Subject: Complain // Defective Item // Order 100082580

Dear Team,

Hope you are doing well.

Kindly need your support regarding the below :

Order no. #100082580
Item : 4moms - Mamaroo 4.0 - Multi Plush
SKU : MD-2000806<https://3651277.app.netsuite.com/app/common/item/item.nl?id=333713>
Delivery Date : 4-Jun-2010

Customer received this item from us, and sent us an email at 19-Jun-2020 , complaining that the item all of a sudden is not working properly, it works for seconds and it turns off immediately, so is there any possible solution that we could check the item or not.

Thanks & Regards,
Omar from mumzworld team