Subject: Re: 100132294- Cancellation
From: Hussain Firoz Miyagamwala <[email-masked]>
To: Zubair Wahid <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, Ahmed Irfan <[email-masked]>, Ronald Gaviola <[email-masked]>, Michaela Manibo <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>
Date: Tue, 21 Jul 2020 17:57:08 +0400
List-Id: <ccteam.mumzworld.com>

@Ronald Gaviola <[email-masked]> We found the missing item in the CRA
Can you check if it was dispatched properly from Dubai ?
Below is the missing item

 *PST-VT80-166603*

On Tue, Jul 21, 2020 at 5:53 PM Zubair Wahid <[email-masked]> wrote:

> Hi Hussain
> The below are the received items in our warehouse.
> 100132294 1013000037958 529666 735282438677 1 Munchkin - Love-A-Bowls
> 4pack MW-43867
> 100132294 1013000037958 710389 9421903711281 1 Haakaa - Silicone Finger
> Brush - Clear JBC-BHK027
> 100132294 1013000037958 8059147053426 8059147053426 1 ChiccoÂ® Eau De
> Cologne (New Fragrance) 100Ml GT-CH02801-10
> 100132294 1013000037958 8718117603459 8718117603459 3 Aptamil Digestive
> Comfort 1 Infant Formula Milk, 900g TM-47341
> 100132294 1013000037958 942136 1000009803564 1 Tommee Tippee Explora Roll
> and Go Bib - Green TT46351461-GreenIf the mentioned item was not
> cancelled this needs to be confirmed by the wimo team who returned the
> order.
>
> On Tue, Jul 21, 2020 at 4:45 PM Hussain Firoz Miyagamwala <
> [email-masked]> wrote:
>
>> @Zubair Wahid <[email-masked]> @Ahmed Irfan <[email-masked]> Can
>> we please close this today
>>
>>
>>
>> On Fri, Jul 17, 2020 at 10:02 AM Mary Anne Agapito <
>> [email-masked]> wrote:
>>
>>> Hi Hussain,
>>>
>>> Please create the CRA for one more item. SKU: *PST-VT80-166603*
>>>
>>> There has been no item delivered to the customer and very upset about
>>> the delay.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Sat, Jul 11, 2020 at 9:44 AM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Hussain,
>>>>
>>>> This is long overdue. Please create the CRA for one item
>>>>
>>>> *PST-VT80-166603*
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Sun, Jul 5, 2020 at 8:33 AM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Hussain,
>>>>>
>>>>> May we have an update on this, please?
>>>>>
>>>>> There is one item you have missed and it also needs the CRA.
>>>>>
>>>>> Please create the CRA for - *PST-VT80-166603*
>>>>>
>>>>> Need your urgent attention. Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Jul 1, 2020 at 9:22 AM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Hussain,
>>>>>>
>>>>>> Please create the CRA asap.
>>>>>>
>>>>>> We need to raise a refund.
>>>>>>
>>>>>> Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sat, Jun 27, 2020 at 4:51 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Hussain,
>>>>>>>
>>>>>>> As per the record, t was you who created the CRA for this order on
>>>>>>>
>>>>>>>
>>>>>>> There is one item you have missed and it also needs the CRA.
>>>>>>>
>>>>>>> Please create the CRA for - *PST-VT80-166603*
>>>>>>>
>>>>>>> The customer keeps on following up on refund and we are unable to
>>>>>>> initiate because of this one item.
>>>>>>>
>>>>>>> Awaiting your reply. Thank you
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Fri, Jun 26, 2020 at 6:59 PM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Denmark,
>>>>>>>>
>>>>>>>> As per our conversation, the item mentioned above is not there,
>>>>>>>> hence, it has not been included on the CRA.
>>>>>>>>
>>>>>>>> Is there anyway we could trace who created the CRA and received it?
>>>>>>>>
>>>>>>>> Please assist. This is long overdue.
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Fri, Jun 19, 2020 at 1:14 PM Mary Anne Agapito <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Team,
>>>>>>>>>
>>>>>>>>> A gentle reminder on the above.
>>>>>>>>>
>>>>>>>>> Thank you
>>>>>>>>> Warm Regards,
>>>>>>>>>
>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Wed, Jun 17, 2020 at 6:58 PM Mary Anne Agapito <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Team,
>>>>>>>>>>
>>>>>>>>>> One item has been missed when CRA (CRAKTM6408) was created.
>>>>>>>>>>
>>>>>>>>>> Please update to initiate the refund.
>>>>>>>>>>
>>>>>>>>>> Thank you
>>>>>>>>>> Warm Regards,
>>>>>>>>>>
>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Fri, Jun 12, 2020 at 4:51 PM Mary Anne Agapito <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Team,
>>>>>>>>>>>
>>>>>>>>>>> The CRA created was incomplete. There is one item that was
>>>>>>>>>>> missed.
>>>>>>>>>>>
>>>>>>>>>>> 100132294 PST-VT80-166603
>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=472178> VTech
>>>>>>>>>>> - Tiny Tot Driver
>>>>>>>>>>>
>>>>>>>>>>> Please update the CRA to initiate a refund. Also, pls advise
>>>>>>>>>>> when done.
>>>>>>>>>>>
>>>>>>>>>>> Thank you
>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Wed, May 13, 2020 at 12:20 PM Reports Wimo <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Dear Ronald,
>>>>>>>>>>>>
>>>>>>>>>>>> Well noted.
>>>>>>>>>>>> We will return the shipment as soon as possible.
>>>>>>>>>>>>
>>>>>>>>>>>> *Naveed Hussain – *Customer Happiness Executive
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> *T*: +971-800 2465 *|* *M: *+971-58 3059811
>>>>>>>>>>>> *@:* [email-masked] *W*: www.wimoapp.com
>>>>>>>>>>>> *A:* https://goo.gl/maps/jAXHsETNka79GCxXA
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Wed, May 13, 2020 at 11:52 AM Ronald Gaviola <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> @Reports WimoShip <[email-masked]> Naveed.
>>>>>>>>>>>>>
>>>>>>>>>>>>> FYA- 1013000037958
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>> Ronald
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Wed, May 13, 2020 at 10:56 AM Hussain Firoz Miyagamwala <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> This from Dubai, Please check with Ronald
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Ronald Gaviola <[email-masked]> FYI
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Sun, May 10, 2020 at 11:40 AM Michaela Manibo <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi team,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Please advise courier to get this order returned ASAP.
>>>>>>>>>>>>>>> Customer cannot receive and is waiting for the refund.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thanks!
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>