Subject: Re: 600880076 AWB: 1000007017618 Wrong Delivery
From: Taqwa Ali <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, Naib Khan <[email-masked]>, Rajesh Pattabhi <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Samiya Sheikh <[email-masked]>, Radwa Ali <[email-masked]>, Usman Abbasi <[email-masked]>, Malyke Awayan Igaya <[email-masked]>, Tabrez Darji <[email-masked]>
Date: Tue, 21 Jul 2020 16:46:22 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team

Please assist, and update the CM is following up

Regards
Taqwa

On Wed, Jul 15, 2020 at 5:14 PM Rajesh Pattabhi <
[email-masked]> wrote:

> *Dear Eugene*
>
>
>
> *Good evening*
>
> *Pls advise further action – customer has refused as per today’s update.*
>
>
>
>
>
> *Best regards*
>
>
>
>
>
>
> *Raj.P*
>
> E-Commerce & Large Enterprises
>
> Manager | Parcels and express BU
>
> Head Office - Dubai
>
> P.O. Box 99999, Dubai, United Arab Emirates
>
> *T*
>
>  *+971 4 230 3000 <+971-4-230-3000>*
>
>  |
>
> *  M*
>
>  *+971 55 257 1010 <+999-99-999-9999>*
>
> *E*
>
>  [email-masked] <[email-masked]>*
>
>  |
>
> *  W*
>
>  *www.emiratespost.ae <http://www.emiratespost.ae/>*
>
>  <https://www.facebook.com/EmiratesPostUAE/>
>
>  <https://www.instagram.com/emiratespostuae/>
>
>
>
> *@ your service 24/7 ! *
>
>
>
> *We Care – Safety first; Contactless Deliveries – COVID-19*
>
>
>
>
>
>
>
> *From:* Tabrez Darji
> *Sent:* Wednesday, July 15, 2020 5:04 PM
> *To:* Rajesh Pattabhi <[email-masked]>
> *Cc:* Naib Khan <[email-masked]>; Mostafa saad <
> [email-masked]>; customer care <[email-masked]>; lastmile <
> [email-masked]>; Samiya Sheikh <[email-masked]>; Radwa Ali <
> [email-masked]>; Usman Abbasi <[email-masked]>; Malyke
> Awayan Igaya <[email-masked]>; Eugene Mugisa <
> [email-masked]>
> *Subject:* RE: 600880076 AWB: 1000007017618 Wrong Delivery
>
>
>
> Dear Raj,
>
>
>
> No customer has not agreed.
>
>
>
> Pls. advise !
>
>
>
>
> *Tabrez Darji*
>
> Operation Supervisor
>
> P.O. Box 99999, Dubai, United Arab Emirates
>
> *T*
>
>
>
> *+971 04 2303830*
>
>
>
>  |
>
> *  M*
>
>  *+971 50 945 3309  *
>
> *E*
>
>  [email-masked]
>
>  |
>
> *  W*
>
>  www.emiratespost.ae
>
>  <https://www.facebook.com/EmiratesPostUAE/>
>
>  <https://www.instagram.com/emiratespostuae/>
>
>
>
>
>
> *From:* Rajesh Pattabhi
> *Sent:* Wednesday, July 15, 2020 08:51
> *To:* Tabrez Darji <[email-masked]>
> *Cc:* Naib Khan <[email-masked]>; Mostafa saad <
> [email-masked]>; customer care <[email-masked]>; lastmile <
> [email-masked]>; Samiya Sheikh <[email-masked]>; Radwa Ali <
> [email-masked]>; Usman Abbasi <[email-masked]>; Malyke
> Awayan Igaya <[email-masked]>; Eugene Mugisa <
> [email-masked]>
> *Subject:* RE: 600880076 AWB: 1000007017618 Wrong Delivery
>
>
>
> *Dear Tabrez*
>
>
>
> *Good morning*
>
> *Pls advise if the customer has agreed*
>
>
>
>
>
>
>
> *Best regards*
>
>
>
>
>
>
> *Raj.P*
>
> E-Commerce & Large Enterprises
>
> Manager | Parcels and express BU
>
> Head Office - Dubai
>
> P.O. Box 99999, Dubai, United Arab Emirates
>
> *T*
>
>  *+971 4 230 3000 <+971-4-230-3000>*
>
>  |
>
> *  M*
>
>  *+971 55 257 1010 <+999-99-999-9999>*
>
> *E*
>
>  [email-masked] <[email-masked]>*
>
>  |
>
> *  W*
>
>  *www.emiratespost.ae <http://www.emiratespost.ae/>*
>
>  <https://www.facebook.com/EmiratesPostUAE/>
>
>  <https://www.instagram.com/emiratespostuae/>
>
>
>
> *@ your service 24/7 ! *
>
>
>
> *We Care – Safety first; Contactless Deliveries – COVID-19*
>
>
>
>
>
>
>
> *From:* Rajesh Pattabhi
> *Sent:* Monday, July 13, 2020 10:19 AM
> *To:* Eugene Mugisa <[email-masked]>
> *Cc:* Naib Khan <[email-masked]>; Mostafa saad <
> [email-masked]>; customer care <[email-masked]>; lastmile <
> [email-masked]>; Samiya Sheikh <[email-masked]>; Radwa Ali <
> [email-masked]>; Usman Abbasi <[email-masked]>; Malyke
> Awayan Igaya <[email-masked]>; Tabrez Darji <
> [email-masked]>
> *Subject:* RE: 600880076 AWB: 1000007017618 Wrong Delivery
>
>
>
> *Dear Eugene*
>
>
>
>
> *Good morning Kindly assist to have the customer aligned as we are not
> able to perform the request after several attempts to convey the same as
> narrated below*
>
>
>
>
>
> *Best regards*
>
>
>
>
>
>
> *Raj.P*
>
> E-Commerce & Large Enterprises
>
> Manager | Parcels and express BU
>
> Head Office - Dubai
>
> P.O. Box 99999, Dubai, United Arab Emirates
>
> *T*
>
>  *+971 4 230 3000 <+971-4-230-3000>*
>
>  |
>
> *  M*
>
>  *+971 55 257 1010 <+999-99-999-9999>*
>
> *E*
>
>  [email-masked] <[email-masked]>*
>
>  |
>
> *  W*
>
>  *www.emiratespost.ae <http://www.emiratespost.ae/>*
>
>  <https://www.facebook.com/EmiratesPostUAE/>
>
>  <https://www.instagram.com/emiratespostuae/>
>
>
>
> *@ your service 24/7 ! *
>
>
>
> *We Care – Safety first; Contactless Deliveries – COVID-19*
>
>
>
>
>
>
>
> *From:* Tabrez Darji
> *Sent:* Sunday, July 12, 2020 12:24 PM
> *To:* Rajesh Pattabhi <[email-masked]>
> *Cc:* Naib Khan <[email-masked]>; Mostafa saad <
> [email-masked]>; customer care <[email-masked]>; lastmile <
> [email-masked]>; Samiya Sheikh <[email-masked]>; Radwa Ali <
> [email-masked]>; Eugene Mugisa <[email-masked]>; Usman Abbasi <
> [email-masked]>; Malyke Awayan Igaya <
> [email-masked]>
> *Subject:* RE: 600880076 AWB: 1000007017618 Wrong Delivery
>
>
>
> Dear Raj,
>
>
>
> Customer is not allowing us to speak on phone as we are trying to explain
> him to get the shipment back.
>
>
>
> Pls. allow us with some more time and will get back.
>
>
>
>
> *Tabrez Darji*
>
> Operation Supervisor
>
> P.O. Box 99999, Dubai, United Arab Emirates
>
> *T*
>
>
>
> *+971 04 2303830*
>
>
>
>  |
>
> *  M*
>
>  *+971 50 945 3309  *
>
> *E*
>
>  [email-masked]
>
>  |
>
> *  W*
>
>  www.emiratespost.ae
>
>  <https://www.facebook.com/EmiratesPostUAE/>
>
>  <https://www.instagram.com/emiratespostuae/>
>
>
>
>
>
> *From:* Rajesh Pattabhi
> *Sent:* Saturday, July 11, 2020 17:52
> *To:* Tabrez Darji <[email-masked]>
> *Cc:* Naib Khan <[email-masked]>; Mostafa saad <
> [email-masked]>; customer care <[email-masked]>; lastmile <
> [email-masked]>; Samiya Sheikh <[email-masked]>; Radwa Ali <
> [email-masked]>; Eugene Mugisa <[email-masked]>; Usman Abbasi <
> [email-masked]>; Malyke Awayan Igaya <
> [email-masked]>
> *Subject:* RE: 600880076 AWB: 1000007017618 Wrong Delivery
> *Importance:* High
>
>
>
> *Dear Tabrez*
>
>
>
> *Good evening*
>
> *Pls confirm asap*
>
>
>
>
>
>
>
> *Best regards*
>
>
>
>
>
>
> *Raj.P*
>
> E-Commerce & Large Enterprises
>
> Manager | Parcels and express BU
>
> Head Office - Dubai
>
> P.O. Box 99999, Dubai, United Arab Emirates
>
> *T*
>
>  *+971 4 230 3000 <+971-4-230-3000>*
>
>  |
>
> *  M*
>
>  *+971 55 257 1010 <+999-99-999-9999>*
>
> *E*
>
>  [email-masked] <[email-masked]>*
>
>  |
>
> *  W*
>
>  *www.emiratespost.ae <http://www.emiratespost.ae/>*
>
>  <https://www.facebook.com/EmiratesPostUAE/>
>
>  <https://www.instagram.com/emiratespostuae/>
>
>
>
> *@ your service 24/7 ! *
>
>
>
> *We Care – Safety first; Contactless Deliveries – COVID-19*
>
>
>
>
>
>
>
> *From:* Tabrez Darji
> *Sent:* Thursday, July 9, 2020 11:48 AM
> *To:* Rajesh Pattabhi <[email-masked]>; Usman Abbasi <
> [email-masked]>; Malyke Awayan Igaya <
> [email-masked]>
> *Cc:* Naib Khan <[email-masked]>; Mostafa saad <
> [email-masked]>; customer care <[email-masked]>; lastmile <
> [email-masked]>; Samiya Sheikh <[email-masked]>; Radwa Ali <
> [email-masked]>; Eugene Mugisa <[email-masked]>
> *Subject:* RE: 600880076 AWB: 1000007017618 Wrong Delivery
>
>
>
> Dear Rajesh,
>
>
>
> We are trying to retrieve this shipment today and will update you ASAP.
>
>
>
>
> *Tabrez Darji*
>
> Operation Supervisor
>
> P.O. Box 99999, Dubai, United Arab Emirates
>
> *T*
>
>
>
> *+971 04 2303830*
>
>
>
>  |
>
> *  M*
>
>  *+971 50 945 3309  *
>
> *E*
>
>  [email-masked]
>
>  |
>
> *  W*
>
>  www.emiratespost.ae
>
>  <https://www.facebook.com/EmiratesPostUAE/>
>
>  <https://www.instagram.com/emiratespostuae/>
>
>
>
>
>
> *From:* Rajesh Pattabhi
> *Sent:* Thursday, July 9, 2020 11:41
> *To:* Tabrez Darji <[email-masked]>; Usman Abbasi <
> [email-masked]>; Malyke Awayan Igaya <
> [email-masked]>
> *Cc:* Naib Khan <[email-masked]>; Mostafa saad <
> [email-masked]>; customer care <[email-masked]>; lastmile <
> [email-masked]>; Samiya Sheikh <[email-masked]>; Radwa Ali <
> [email-masked]>; Eugene Mugisa <[email-masked]>
> *Subject:* RE: 600880076 AWB: 1000007017618 Wrong Delivery
> *Importance:* High
>
>
>
> *Dear Tabrez*
>
>
>
> *Good morning*
>
> *Pls look at the below request on priority*
>
>
>
>
>
> *Best regards*
>
>
>
>
>
>
> *Raj.P*
>
> E-Commerce & Large Enterprises
>
> Manager | Parcels and express BU
>
> Head Office - Dubai
>
> P.O. Box 99999, Dubai, United Arab Emirates
>
> *T*
>
>  *+971 4 230 3000 <+971-4-230-3000>*
>
>  |
>
> *  M*
>
>  *+971 55 257 1010 <+999-99-999-9999>*
>
> *E*
>
>  [email-masked] <[email-masked]>*
>
>  |
>
> *  W*
>
>  *www.emiratespost.ae <http://www.emiratespost.ae/>*
>
>  <https://www.facebook.com/EmiratesPostUAE/>
>
>  <https://www.instagram.com/emiratespostuae/>
>
>
>
> *@ your service 24/7 ! *
>
>
>
> *We Care – Safety first; Contactless Deliveries – COVID-19*
>
>
>
>
>
> *From:* Eugene Mugisa <[email-masked]>
> *Sent:* Thursday, July 9, 2020 10:56 AM
> *To:* Radwa Ali <[email-masked]>; Usman Abbasi <
> [email-masked]>; Rajesh Pattabhi <
> [email-masked]>
> *Cc:* Naib Khan <[email-masked]>; Mostafa saad <
> [email-masked]>; customer care <[email-masked]>; lastmile <
> [email-masked]>; Samiya Sheikh <[email-masked]>; Malyke
> Awayan Igaya <[email-masked]>
> *Subject:* RE: 600880076 AWB: 1000007017618 Wrong Delivery
>
>
>
> + @Rajesh Pattabhi <[email-masked]>
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Radwa Ali <[email-masked]>
> *Sent:* Thursday, July 9, 2020 10:45 AM
> *To:* Usman Abbasi <[email-masked]>; Eugene Mugisa <
> [email-masked]>
> *Cc:* Naib Khan <[email-masked]>; Mostafa saad <
> [email-masked]>; customer care <[email-masked]>; lastmile <
> [email-masked]>; Samiya Sheikh <[email-masked]>; Rajesh
> Pattabhi <[email-masked]>; Malyke Awayan Igaya <
> [email-masked]>
> *Subject:* Re: 600880076 AWB: 1000007017618 Wrong Delivery
>
>
>
> Hi Usman,
>
> Is there any possibility we can retrieve this shipment ?
>
> @Eugene Mugisa <[email-masked]>  We need your input here? this one
> of two shipment that were both delivered and yet she did not receive
> anything. This customer is frustrated.
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Wed, Jul 8, 2020 at 3:53 PM Usman Abbasi <[email-masked]>
> wrote:
>
> Hi Naib/ Mostafa,
>
>
>
> As mentioned below, contact number provided initially was different. We
> have contacted on same number 17th June and delivered the shipment 18th
> June on provided location which was for Al AIN.
>
>
>
> Contact Number provided was :0508288482.
>
>
>
> It seems root cause of the incident is incorrect number.
>
>
>
>
>
>
>
> Regards
>
> Usman
>
> *From:* Naib Khan <[email-masked]>
> *Sent:* Wednesday, July 8, 2020 4:35 PM
> *To:* Mostafa saad <[email-masked]>
> *Cc:* Radwa Ali <[email-masked]>; Usman Abbasi <
> [email-masked]>; Usman Abbasi <[email-masked]>;
> customer care <[email-masked]>; lastmile <[email-masked]>;
> Samiya Sheikh <[email-masked]>; DXB Courier Ops - Projects <
> [email-masked]>; Rajesh Pattabhi <
> [email-masked]>
> *Subject:* Re: 600880076 AWB: 1000007017618 Wrong Delivery
>
>
>
> Hi Usman,
>
>
>
> Any update.
>
>
>
> Regards.
>
> Naib
>
>
>
>
>
> On Wed, 8 Jul 2020 at 08:28, Mostafa saad <[email-masked]> wrote:
>
> Hello Radwa
>
>
>
> Please provide the wrong address for the delivery
>
>
>
> @Usman Abbasi <[email-masked]> Please check with the customer
> what is the problem and share your feedback.
>
>
>
>
>
>
> Regards
>
> Mostafa Saad
>
>
>
>
>
>
>
> On Tue, Jul 7, 2020 at 7:08 PM Radwa Ali <[email-masked]> wrote:
>
> Hi Naib,
>
> This is the shipping address on the order.
>
> The order was delivered in an incorrect address ? please advise how this
> occured as we need to refund the cst ASAP.
>
>
>
> Sarfa street
> Bahia 1 building
> Dubai
> United Arab Emirates Map
>
> SHIP AREAAl Sufouh 1
>
> SHIP PHONE971508288482
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Sun, Jun 28, 2020 at 4:23 PM Naib Khan <[email-masked]> wrote:
>
> Noted with thanks.
>
>
>
> Regards.
>
> Naib
>
>
>
>
>
> On Sun, 28 Jun 2020 at 11:26, Usman Abbasi <[email-masked]>
> wrote:
>
> Hi Naib,
>
>
>
> Please find below POD.
>
>
>
> Contact number provided initially was 0508288482.
>
>
>
>
>
>
>
> Regards
>
> Usman
>
> *From:* Naib Khan <[email-masked]>
> *Sent:* Sunday, June 28, 2020 12:00 PM
> *To:* Usman Abbasi <[email-masked]>; DXB Courier Ops -
> Projects <[email-masked]>; customer care <
> [email-masked]>; lastmile <[email-masked]>; Samiya Sheikh <
> [email-masked]>
> *Subject:* 600880076 AWB: 1000007017618 Wrong Delivery
>
>
>
> Hi Usman,
>
>
>
> please investigate and revert back ASAP.
>
>    - Comments:  order is updated delivered but she didn't receive it.
>
> *0509288482 mobile number*
>
>
>
>
>
>
> Regards.
>
> Naib
>
> --
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> .
>
>