Subject: Re: Bundle Missing Quantity - Order No.600926546 and 600926549
From: Vipul Arora <[email-masked]>
To: Anas nazzal <[email-masked]>
Cc: Erica Jane Serrano <[email-masked]>, Ashish Nair <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Mostafa Said <[email-masked]>, Muhammad Habib <[email-masked]>, Vipin Raj <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Mamdouh Younes <[email-masked]>
Date: Tue, 21 Jul 2020 16:45:17 +0400
List-Id: <ccteam.mumzworld.com>

Dear Anas

Please wait checking with vendor will get back to you by tomorrow.
ᐧ

On Tue, 21 Jul 2020 at 14:16, Anas nazzal <[email-masked]> wrote:

> Dear Team,
>
> Kindly assist with the below customer as he keeps calling to follow up.
>
> Best Regards,
> Anas Nazzal
>
> On Mon, Jul 20, 2020 at 11:11 AM Erica Jane Serrano <[email-masked]>
> wrote:
>
>> Hi Vipul,
>>
>> Still on discussion with the vendor and waiting for the Invoice copy from
>> their WH as I dont have the hard copy will revert within today.
>>
>> Thanks & Regards,
>>
>> *Erica Serrano*
>> Logistics Executive
>>
>> *P* +971 4 433 9455 Ext (1337)
>> *E* [email-masked] <[email-masked]>*
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
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>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>>
>>
>>
>>
>> On Mon, Jul 20, 2020 at 11:07 AM Vipul Arora <[email-masked]> wrote:
>>
>>> +Erica Jane Serrano <[email-masked]> : as discussed yesterday
>>> please check with the vendor as he delivered single piece instead of bundle
>>> ᐧ
>>>
>>> On Mon, 20 Jul 2020 at 10:27, Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> Do we have an update?
>>>>
>>>> Thank you.
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> On Sun, 19 Jul 2020 at 15:29, Ashish Nair <[email-masked]> wrote:
>>>>
>>>>> Hi Mohit,
>>>>>
>>>>> Please be informed that the missing packs is not physically available.
>>>>>
>>>>> @Vipul Arora <[email-masked]>  - please have a look into this
>>>>> subject case & give ur feedback.
>>>>>
>>>>> Regards,
>>>>>
>>>>> *Ashish.S.Nair*
>>>>> Inventory Controller
>>>>>
>>>>>
>>>>> *E* [email-masked]
>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>> Dubai, UAE
>>>>>
>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>> facebook] <https://www.facebook.com/mumzworld> 
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>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>> <https://twitter.com/mumzworld>
>>>>>
>>>>>  <https://www.mumzworld.com/en/>
>>>>>
>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>
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>>>>>
>>>>>
>>>>> On Sun, Jul 19, 2020 at 3:12 PM Mohit Caleb <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> +Ashish Nair <[email-masked]> - Kindly support in checking the
>>>>>> issue here.
>>>>>> ᐧ
>>>>>>
>>>>>> On Sun, Jul 19, 2020 at 2:47 PM Hyacinth Joyce <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi team,
>>>>>>>
>>>>>>> The customer placed the above orders for the below items. Each is
>>>>>>> supposed to be a pack of 10 however the customer received only 1 pack of
>>>>>>> each.
>>>>>>>
>>>>>>> Please see the below images for your reference.
>>>>>>>
>>>>>>>
>>>>>>> 600926546 TM-54029-502
>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1081042> Jacobs
>>>>>>> Espresso 12 Ristretto - 10 Packs of 10 Coffee Capsule 1
>>>>>>>
>>>>>>> 600926549 TM-54027-503
>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1081040> Jacobs
>>>>>>> Espresso 7 Classico - 10 Packs of 10 Coffee Capsules 1
>>>>>>>
>>>>>>> Kindly check and advise ASAP.
>>>>>>>
>>>>>>> Thank you.
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Joyce Alvarado*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>>>  │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>