Subject: Re: SO/ 200285246 / Customer complained/ Plz contact
From: Angeli Fontillas <[email-masked]>
To: Ahmed Irfan <[email-masked]>, Shipa Delivery Support <[email-masked]>
Cc: Samiya Sheikh <[email-masked]>, Zubair Wahid <[email-masked]>, Hyacinth Joyce <[email-masked]>, [email-masked], KSA Lastmile <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Radwa Ali <[email-masked]>, Anas nazzal <[email-masked]>, customer care <[email-masked]>, Taqwa Ali <[email-masked]>
Date: Tue, 21 Jul 2020 16:09:17 +0400
List-Id: <ccteam.mumzworld.com>

Hello Team,

Kindly confirm if the shipment has been returned please.

Customer is following up on his refund.

Please raise and receive CRA to request a refund.

Thank you.

On Mon, 20 Jul 2020 at 13:44, Shipa Delivery Support (
[email-masked]) <[email-masked]> wrote:

> Dear Team,
>
> Kindly note that we will proceed with the return, and the shipment will be
> delivered to your side at the soonest.
>
> Thank you.Regards.
>
>
> Mohammed Khabbaze
> Customer Care
> <https://www.shipa.com>
> *M:* 800 SHIPA
> www.shipa.com
>
> ------------------------------
> *From: [email-masked]
> *Sent: *19/7/2020 5:18 PM GMT+04:00
> *To: [email-masked]
> *Cc: [email-masked]; EMP393 Lubna Shehadeh (
> [email-masked]); [email-masked]; [email-masked];
> [email-masked]; [email-masked]; [email-masked];
> [email-masked]; [email-masked]; [email-masked]
> *Subject: *Re: SO/ 200285246 / Customer complained/ Plz contact
>
> Hi Team,
>
> Kindly cancel this shipment and create CRA urgently.
>
> Regards
>
> On Sun, Jul 19, 2020 at 2:42 PM Zubair Wahid <[email-masked]> wrote:
>
>> Hi Shipa team
>> Can you please return the subject order back to us.
>>
>> Thanks
>> Zubair
>>
>>
>> On Sun, Jul 19, 2020 at 1:30 PM Hyacinth Joyce <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> We have requested to cancel the delivery of the above-mentioned shipment.
>>>
>>> Upon tracking shows:
>>>
>>> Where is the shipment? is cancellation request communicated?
>>>
>>> The customer is very upset and threats to raise a formal complaint if
>>> the refund is not processed urgently.
>>>
>>> Thank you.
>>>
>>> Best Regards,
>>> *Joyce Alvarado*
>>>
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>> On Thu, 16 Jul 2020 at 11:20, Taqwa Ali <[email-masked]> wrote:
>>>
>>>> Dear Hussain
>>>>
>>>> can u assist as urgent  , CM want a refund
>>>>
>>>> Regards
>>>> Taqwa
>>>>
>>>>
>>>> On Wed, Jul 15, 2020 at 11:39 AM Shipa Delivery Support (
>>>> [email-masked]) <[email-masked]> wrote:
>>>>
>>>>> Dear All,
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> We haven't received the shipment from your side.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Best regards
>>>>>
>>>>>
>>>>>
>>>>> Ahmad Alqatawna
>>>>> Customer Care
>>>>> <https://www.shipa.com>
>>>>> *M:* 800 SHIPA
>>>>> www.shipa.com
>>>>>
>>>>> ------------------------------
>>>>> *From: *CST000000006 Shipa Customer Customer <[email-masked]>
>>>>> *Sent: *15/7/2020 10:20 AM GMT+04:00
>>>>> *To: [email-masked]
>>>>> *Cc: [email-masked]; [email-masked]; [email-masked];
>>>>> [email-masked]; [email-masked]; [email-masked];
>>>>> [email-masked]
>>>>> *Subject: *Re: SO/ 200285246 / Customer complained/ Plz contact
>>>>>
>>>>> Hi Team,
>>>>> Please confirm the status of the AWB#  SOR004532048  is this has been
>>>>> returned to our WH and cancelled as the customer wants a refund.
>>>>> @Ahmed Irfan <[email-masked]>  Please advise if you received the
>>>>> item as we need to refund the customer and this is pending since May 2020.
>>>>>
>>>>> *Radwa Ali*
>>>>> Customer Care Representative
>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>> w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>> On Tue, Jul 14, 2020 at 11:45 AM Taqwa Ali <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear Team
>>>>>>
>>>>>> Please cancel the order, CM want a refund
>>>>>>
>>>>>> @Hussain Firoz Miyagamwala <[email-masked]> Please receive
>>>>>> CRA
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>> Taqwa
>>>>>>
>>>>>> On Fri, Jul 3, 2020 at 4:33 PM Anas nazzal <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Dear Team,
>>>>>>>
>>>>>>> Kindly note that the below customer called again to inform that she
>>>>>>> wants to get order and doesn't want to go for refund option.
>>>>>>> The customer will report to economic department if no delivery was
>>>>>>> done within this week.
>>>>>>>
>>>>>>> Best regards,
>>>>>>> Anas Nazzal
>>>>>>>
>>>>>>> On Tue, Jun 30, 2020 at 12:28 PM Angeli Fontillas <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hello Team,
>>>>>>>>
>>>>>>>> Customer can  no longer wait and insisted to cancel and get a
>>>>>>>> refund.
>>>>>>>>
>>>>>>>> Please raise CRA to request for a refund.
>>>>>>>>
>>>>>>>> Thank you.
>>>>>>>>
>>>>>>>> On Thu, 21 May 2020 at 10:13, Heba Abd al rahman <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Dear All,
>>>>>>>>>
>>>>>>>>> Please the Customer SO 200285246/
>>>>>>>>> Shipa-KSA/ SOR004532048
>>>>>>>>>
>>>>>>>>> has not received the shipment from the courier and he submitted
>>>>>>>>> complaints. Please try to contact the customer.
>>>>>>>>>
>>>>>>>>> Thank you
>>>>>>>>> Heba Abdalrahman
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>> *Regards,*
>>>>>>>>
>>>>>>>> *Angeli Fontillas*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>

-- 
*Regards,*

*Angeli Fontillas*
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE