Subject: FW: FW: SO# 700222818 // Incident #863449 // CGT-HX8431-03 // Philips Sonicare - Airfloss Ultra - Black // Defective
From: Mable Ann Abraham <[email-masked]>
To: Denmark A <[email-masked]>
Cc: customer care <[email-masked]>, "[email-masked]" <[email-masked]>, 'Kenneth Nwaso' <[email-masked]>, Umang Mehrotra <[email-masked]>
Date: Tue, 21 Jul 2020 11:35:05 +0000
List-Id: <ccteam.mumzworld.com>

Dear Denmark,

Please be informed that we have not received unit at our office for testing. Kindly send us faulty unit, which if under warranty and not working, can be replaced free of cost.

Thank you!

Regards,

From: Denmark A <[email-masked]>
Sent: 20 July 2020 14:59
To: Mable Ann Abraham <[email-masked]>
Cc: customer care <[email-masked]>; [email-masked]; Kenneth Nwaso <[email-masked]>; Umang Mehrotra <[email-masked]>; Aparna Ramesh <[email-masked]>; Henny <[email-masked]>
Subject: Re: FW: SO# 700222818 // Incident #863449 // CGT-HX8431-03 // Philips Sonicare - Airfloss Ultra - Black // Defective

Dear Mable,

Any update on this? please issue a credit note on this item.

Regards,
Den mark

On Thu, Apr 16, 2020 at 10:16 AM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Hi Mable,

Well noted with thanks.

Regards,
Den mark

On Thu, Apr 16, 2020 at 8:30 AM Mable Ann Abraham <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,

Good Day!

With reference to the video, the unit is not working as it should. We shall ask our delivery person to collect it from you at the time of regular order deliveries. Our service department will check the unit once we return to work when the lockdown is eased.

Thank you!

Regards,

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: 14 April 2020 14:50
To: Aparna Ramesh <[email-masked]<mailto:[email-masked]>>; Henny <[email-masked]<mailto:[email-masked]>>; Mable Ann Abraham <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
Subject: SO# 700222818 // Incident #863449 // CGT-HX8431-03 // Philips Sonicare - Airfloss Ultra - Black // Defective

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.
Find the attached video for your reference.

Not working properly / Defective

We appreciate your support in this matter, Thank you.

Stay HOME Stay SAFE…

Regards,

Den mark