Subject: RE: Order # 600796473 // DB-BMA001124UK // Babymoov Nutribaby + Food Processor & Blender - Grey // Defective
From: "Husain" <[email-masked]>
To: "'Denmark A'" <[email-masked]>
Cc: "'customer care'" <[email-masked]>, "'Returns.fc'" <[email-masked]>, "'Alina D'Souza'" <[email-masked]>, "'Michael Rolle'" <[email-masked]>, "'Abdelmohsen basha'" <[email-masked]>, <[email-masked]>
Date: Tue, 21 Jul 2020 15:28:24 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

I believe this issue is already addressed to us by Ashar.

Kindly confirm attached if it is the same customer.

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email:  <mailto:[email-masked]> [email-masked]

Web:    <http://www.playsmartme.com/> www.playsmartme.com

From: Denmark A <[email-masked]> 
Sent: Tuesday, July 21, 2020 1:14 PM
To: Husain <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Michael Rolle <[email-masked]>; Abdelmohsen basha <[email-masked]>
Subject: Order # 600796473 // DB-BMA001124UK // Babymoov Nutribaby + Food Processor & Blender - Grey // Defective

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation. 

Also find the attached Video for your reference.

Customer comment: Not properly working 

We appreciate your support in this matter, Thank you. 

Stay HOME Stay SAFE…

Best Regards,

Den mark 

Subject: Fwd: Checking for replacement of Babymoov Nutribaby + Food Processor & Blender - Grey :: Order #600796473
From: "Ashar Chalakkal" <[email-masked]>
To: "Husain" <[email-masked]>, "Taher" <[email-masked]>
Cc: "Ashutosh Gopal. Yadav" <[email-masked]>
Date: Mon, 13 Jul 2020 14:11:16 +0400

Hi Husain and Taher,

Please find the batch number shared by the customer.

Appreciate your support

---------- Forwarded message ---------
From: Ashutosh Gopal. Yadav <[email-masked] <mailto:[email-masked]> >
Date: Mon, Jul 13, 2020 at 2:05 PM
Subject: Re: Checking for replacement of Babymoov Nutribaby + Food Processor & Blender - Grey :: Order #600796473
To: Ashar Chalakkal <[email-masked] <mailto:[email-masked]> >

Hello Ashar,

Please find the attached image sent by customer. Request you to please expedite.

Stay safe,
Kind Regards,
Ashutosh Gopal Yadav The Mumzworld team     

  _____  

Sent: Monday, July 13, 2020 2:17:33 AM
Subject: Re: Checking for replacement of Babymoov Nutribaby + Food Processor & Blender - Grey :: Order #600796473

Hello Ashar,

Thank you for your valuable efforts. I have emailed customer for the same waiting for her reply.

Stay safe,
Kind Regards,
Ashutosh Gopal Yadav The Mumzworld team     

  _____  

From: 
To: "Ashutosh Gopal. Yadav" <[email-masked] <mailto:[email-masked]> >
Cc: "Taher" <[email-masked] <mailto:[email-masked]> >, "Husain" <[email-masked] <mailto:[email-masked]> >
Sent: Sunday, July 12, 2020 11:28:35 PM
Subject: Re: Checking for replacement of Babymoov Nutribaby + Food Processor & Blender - Grey :: Order #600796473

Hi Ashutosh,

Please reply to the vendor Request.

fyi

On Mon, Jul 13, 2020 at 10:26 AM Husain <[email-masked] <mailto:[email-masked]> > wrote:

Hello Ashar,

Can you request customer to share the Batch Number, it is at the bottom – 4 Digits.

Picture for your reference.

 

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email:  <mailto:[email-masked]> [email-masked]

Web:    <http://www.playsmartme.com/> www.playsmartme.com

Find us on 

 <https://www.instagram.com/playsmart_toys/>    <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal> 

Exclusive Distributors for

Admin Office - Business Bay, Opal Business Tower, 9th floor, Office # 909, Dubai, UAE.

Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab Emirates.        

 Please consider the environment before printing this email.

This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. Warning: Although the company has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. 

 

From: Ashar Chalakkal <[email-masked] <mailto:[email-masked]> > 
Sent: Thursday, July 9, 2020 1:03 PM
To: Taher <[email-masked] <mailto:[email-masked]> >; Husain <[email-masked] <mailto:[email-masked]> >
Cc: Ashutosh Gopal. Yadav <[email-masked] <mailto:[email-masked]> >
Subject: Re: Checking for replacement of Babymoov Nutribaby + Food Processor & Blender - Grey :: Order #600796473

Hi Taher and Husain,

have you got any update from the brand..?

On Thu, Jul 9, 2020 at 12:55 PM Ashar Chalakkal <[email-masked] <mailto:[email-masked]> > wrote:

Hi Ashutosh,

As per Vendor They already informed the brand about the issue and they are trying to inspect the fault with their technical team . Kindly allow us a couple of days to revert back on this issue.

On Thu, Jul 9, 2020 at 12:51 PM Ashutosh Gopal. Yadav <[email-masked] <mailto:[email-masked]> > wrote:

Hello Ashar,

Believe this email finds you well !!

Kind reminder. Customer is still waiting for our update. The delay in reply will cause to lose faith on us. Please expedite.

Find the customer email below.

"Dear Ashutosh,

Please give me an update on this.

Best regards
Zahoor"

Stay safe,  

Kind Regards,

Ashutosh Gopal Yadav from The Mumzworld Team 

 

  _____  

From: "Husain" <[email-masked] <mailto:[email-masked]> >
To: "Ashar Chalakkal" <[email-masked] <mailto:[email-masked]> >
Cc: "Taher" <[email-masked] <mailto:[email-masked]> >, "Ashutosh Gopal. Yadav" <[email-masked] <mailto:[email-masked]> >
Sent: Tuesday, July 7, 2020 5:48:15 AM
Subject: RE: Checking for replacement of Babymoov Nutribaby + Food Processor & Blender - Grey :: Order #600796473

Hello Ashar,

As discussed, please allow us a couple of days to revert back on this issue as we have already informed the brand about the issue and they are trying to inspect the fault with their technical team at the manufacturing unit.

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email:  <mailto:[email-masked]> [email-masked]

Web:    <http://www.playsmartme.com/> www.playsmartme.com

Find us on 

 <https://www.instagram.com/playsmart_toys/>    <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal> 

Exclusive Distributors for

Admin Office - Business Bay, Opal Business Tower, 9th floor, Office # 909, Dubai, UAE.

Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab Emirates.        

 Please consider the environment before printing this email.

This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. Warning: Although the company has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. 

 

From: Ashar Chalakkal <[email-masked] <mailto:[email-masked]> > 
Sent: Tuesday, July 7, 2020 1:09 PM
To: Husain <[email-masked] <mailto:[email-masked]> >
Cc: Taher <[email-masked] <mailto:[email-masked]> >; Ashutosh Gopal. Yadav <[email-masked] <mailto:[email-masked]> >
Subject: Re: Checking for replacement of Babymoov Nutribaby + Food Processor & Blender - Grey :: Order #600796473

Hi Husain,

Is there any update regarding This product? 

Customer requested to Expedite. Her sole purpose  of buying it was to prepare baby food.

Can we sort it out this asap...

On Mon, Jul 6, 2020 at 2:21 PM Husain <[email-masked] <mailto:[email-masked]> > wrote:

Hi Ashar,

The video has been forwarded to the brand.

We will keep you posted once we get an update from the brand.

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email:  <mailto:[email-masked]> [email-masked]

Web:    <http://www.playsmartme.com/> www.playsmartme.com

Find us on 

 <https://www.instagram.com/playsmart_toys/>    <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal> 

Exclusive Distributors for

Admin Office - Business Bay, Opal Business Tower, 9th floor, Office # 909, Dubai, UAE.

Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab Emirates.        

 Please consider the environment before printing this email.

This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. Warning: Although the company has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. 

 

From: Ashar Chalakkal <[email-masked] <mailto:[email-masked]> > 
Sent: Monday, July 6, 2020 12:25 PM
To: Husain <[email-masked] <mailto:[email-masked]> >
Cc: Taher <[email-masked] <mailto:[email-masked]> >; Ashutosh Gopal. Yadav <[email-masked] <mailto:[email-masked]> >
Subject: Fwd: Checking for replacement of Babymoov Nutribaby + Food Processor & Blender - Grey :: Order #600796473

Hi Husain,

 

please Find the attached Video for your reference

 

---------- Forwarded message ---------
From: Ashutosh Gopal. Yadav <[email-masked] <mailto:[email-masked]> >
Date: Sat, Jul 4, 2020 at 5:12 PM
Subject: Re: Checking for replacement of Babymoov Nutribaby + Food Processor & Blender - Grey :: Order #600796473
To: Ashar Chalakkal <[email-masked] <mailto:[email-masked]> >

Hello Ashar,

Believe this email finds you well!!

Please find the attached video demonstration the malfunctioning of machine. Request you to please expedite. 

Stay safe,

Kind regards,

Ashutosh Gopal yadav The Mumzworld team  

  _____  

From: "Ashutosh Gopal. Yadav" <[email-masked] <mailto:[email-masked]> >
To: "Ashar Chalakkal" <[email-masked] <mailto:[email-masked]> >
Sent: Thursday, July 2, 2020 6:06:53 AM
Subject: Re: Checking for replacement of Babymoov Nutribaby + Food Processor & Blender - Grey :: Order #600796473

Hello Ashar,

Believe this email finds you well!!

Thank you for your valuable information. I have emailed the customer waiting for her reply with pitchers/Video with the explanation of customer problem.  

Stay safe,

Kind regards,

Ashutosh Gopal Yadav The Mumzworld Team,

  _____  

From: "Ashar Chalakkal" <[email-masked] <mailto:[email-masked]> >
To: "Ashutosh Gopal. Yadav" <[email-masked] <mailto:[email-masked]> >
Cc: "Taher" <[email-masked] <mailto:[email-masked]> >, "Husain" <[email-masked] <mailto:[email-masked]> >
Sent: Thursday, July 2, 2020 5:55:05 AM
Subject: Re: Checking for replacement of Babymoov Nutribaby + Food Processor & Blender - Grey :: Order #600796473

Hi Ashutosh,

Please get update from customer what is the issue they have facing 

On Thu, Jul 2, 2020 at 4:52 PM Husain <[email-masked] <mailto:[email-masked]> > wrote:

Hi Ashar,

Yes, we have 1 year warranty against manufacturing defect.

Please confirm the problem which the customer is facing.

Also please request customer to send pictures/videos so we can investigate further.

Thank you!

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email:  <mailto:[email-masked]> [email-masked]

Web:    <http://www.playsmartme.com/> www.playsmartme.com

Find us on 

 <https://www.instagram.com/playsmart_toys/>    <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal> 

Exclusive Distributors for

Admin Office - Business Bay, Opal Business Tower, 9th floor, Office # 909, Dubai, UAE.

Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab Emirates.        

 Please consider the environment before printing this email.

This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. Warning: Although the company has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. 

 

From: Ashar Chalakkal <[email-masked] <mailto:[email-masked]> > 
Sent: Thursday, July 2, 2020 4:40 PM
To: [email-masked] <mailto:[email-masked]> 
Cc: Ashutosh Gopal. Yadav <[email-masked] <mailto:[email-masked]> >
Subject: Re: Checking for replacement of Babymoov Nutribaby + Food Processor & Blender - Grey :: Order #600796473

Hi hussain,

Can you Please Check this item still has warranty. Because customer is asking about replacement 

DB-BMA001124UK it's Delivered under POMUMZ_DXB176468

Just let us know how can we assist

 

On Thu, Jul 2, 2020 at 3:38 PM Ashutosh Gopal. Yadav <[email-masked] <mailto:[email-masked]> > wrote:

Dear Karthik,

Believe this email finds you well!!

Kind remainder, Customer following up on this.

Stay safe,

Kind regards,

Ashutosh Gopal Yadav The Mumzworld Team. 

  _____  

From: "karthik" <[email-masked] <mailto:[email-masked]> >
To: "Ashutosh Gopal. Yadav" <[email-masked] <mailto:[email-masked]> >, "Ashar Chalakkal" <[email-masked] <mailto:[email-masked]> >
Cc: "jeffin" <[email-masked] <mailto:[email-masked]> >, "ccteam" <[email-masked] <mailto:[email-masked]> >
Sent: Wednesday, July 1, 2020 4:07:13 AM
Subject: Re: Checking for replacement of Babymoov Nutribaby + Food Processor & Blender - Grey :: Order #600796473

@Ashar Chalakkal <mailto:[email-masked]>  FYA

@Ashutosh Gopal. Yadav <mailto:[email-masked]>   Please copy the concerned logistics person to avoid delay in action.

Regards,

  <https://docs.google.com/uc?export=download&id=1GqwxHiZOLyLp4wX-dO9kksvbxkAQFy7K&revid=0Bwm3QDCK-z7nOGI2NGVKMGMrWVJjRkoyNkZ3UGgxMmRXL2tBPQ> 

 

On Wed, 1 Jul 2020 at 13:04, Ashutosh Gopal. Yadav <[email-masked] <mailto:[email-masked]> > wrote:

Dear Team,

Believe this email finds you well!! 

Customer has ordered Babymoov Nutribaby + Food Processor & Blender - Grey  Order no. 600796473. Please check can we help her with the replacement. customer got the product on 2-Apr-2020.

Stay safe,

Kind regards,

Ashutosh Gopal Yadav The Mumzworld Team 

 

-- 

Thank you.

Ashar Chalackal
Logistics Executive

P +971 4 245 1359  E ashar@ <http://mumzworld.com/> mumzworld.com
A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

 <https://www.instagram.com/mumzworldcom/>   <https://www.facebook.com/mumzworld>   <https://www.youtube.com/user/MumZworld>   <https://www.snapchat.com/add/mumzworld.com>   <https://twitter.com/mumzworld> 

 <https://www.mumzworld.com/en/> 

 <https://www.mumzworld.com/en/media-and-press> 

-- 

Thank you.

Ashar Chalackal
Logistics Executive

P +971 4 245 1359  E ashar@ <http://mumzworld.com/> mumzworld.com
A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

 <https://www.instagram.com/mumzworldcom/>   <https://www.facebook.com/mumzworld>   <https://www.youtube.com/user/MumZworld>   <https://www.snapchat.com/add/mumzworld.com>   <https://twitter.com/mumzworld> 

 <https://www.mumzworld.com/en/> 

 <https://www.mumzworld.com/en/media-and-press> 

 

-- 

Thank you.

Ashar Chalackal
Logistics Executive

P +971 4 245 1359  E ashar@ <http://mumzworld.com/> mumzworld.com
A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

 <https://www.instagram.com/mumzworldcom/>   <https://www.facebook.com/mumzworld>   <https://www.youtube.com/user/MumZworld>   <https://www.snapchat.com/add/mumzworld.com>   <https://twitter.com/mumzworld> 

 <https://www.mumzworld.com/en/> 

 <https://www.mumzworld.com/en/media-and-press> 

 

-- 

Thank you.

Ashar Chalackal
Logistics Executive

P +971 4 245 1359  E ashar@ <http://mumzworld.com/> mumzworld.com
A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

 <https://www.instagram.com/mumzworldcom/>   <https://www.facebook.com/mumzworld>   <https://www.youtube.com/user/MumZworld>   <https://www.snapchat.com/add/mumzworld.com>   <https://twitter.com/mumzworld> 

 <https://www.mumzworld.com/en/> 

 <https://www.mumzworld.com/en/media-and-press> 

 

 

-- 

Thank you.

Ashar Chalackal
Logistics Executive

P +971 4 245 1359  E ashar@ <http://mumzworld.com/> mumzworld.com
A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

 <https://www.instagram.com/mumzworldcom/>   <https://www.facebook.com/mumzworld>   <https://www.youtube.com/user/MumZworld>   <https://www.snapchat.com/add/mumzworld.com>   <https://twitter.com/mumzworld> 

 <https://www.mumzworld.com/en/> 

 <https://www.mumzworld.com/en/media-and-press> 

 

-- 

Thank you.

Ashar Chalackal
Logistics Executive

P +971 4 245 1359  E ashar@ <http://mumzworld.com/> mumzworld.com
A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

 <https://www.instagram.com/mumzworldcom/>   <https://www.facebook.com/mumzworld>   <https://www.youtube.com/user/MumZworld>   <https://www.snapchat.com/add/mumzworld.com>   <https://twitter.com/mumzworld> 

 <https://www.mumzworld.com/en/> 

 <https://www.mumzworld.com/en/media-and-press> 

-- 

Thank you.

Ashar Chalackal
Logistics Executive

P +971 4 245 1359  E [email-masked] <http://mumzworld.com/> 
A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

 <https://www.instagram.com/mumzworldcom/>   <https://www.facebook.com/mumzworld>   <https://www.youtube.com/user/MumZworld>   <https://www.snapchat.com/add/mumzworld.com>   <https://twitter.com/mumzworld> 

 <https://www.mumzworld.com/en/> 

 <https://www.mumzworld.com/en/media-and-press> 

-- 

Thank you.

Ashar Chalackal
Logistics Executive

P +971 4 245 1359  E [email-masked] <http://mumzworld.com/> 
A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

 <https://www.instagram.com/mumzworldcom/>   <https://www.facebook.com/mumzworld>   <https://www.youtube.com/user/MumZworld>   <https://www.snapchat.com/add/mumzworld.com>   <https://twitter.com/mumzworld> 

 <https://www.mumzworld.com/en/> 

 <https://www.mumzworld.com/en/media-and-press>