Subject: Re: 600923912 - 600926650 || NYZTC-2214647 || DAMAGED ITEMS
From: Christian Mendoza <[email-masked]>
To: Chirin Khawatmi <[email-masked]>
Cc: sagar audugur <[email-masked]>, customer care <[email-masked]>, Vipul Arora <[email-masked]>, Mamdouh Younes <[email-masked]>, Desmond <[email-masked]>
Date: Tue, 21 Jul 2020 15:11:22 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Checking with the customer and will let you know.

Thank you and Best Regards,

On Tue, Jul 21, 2020 at 3:04 PM Chirin Khawatmi <[email-masked]>
wrote:

> Thanks Sagar for the quick confirmation.
>
> @Christian Mendoza <[email-masked]> - Please check how the
> customer wants to proceed. If she is ok with another replacement please ask
> WH to triple check quality before dispatch.
>
> Thanks.
>
> On Tue, Jul 21, 2020 at 2:59 PM sagar audugur <[email-masked]>
> wrote:
>
>> Dear All,
>>
>> Good Afternoon!!
>>
>> We have done the random audit  and checked all the boxes . We do not have
>> any such damage product .
>>
>> Do let us know if you need any further information.
>>
>> *Sagar Veerabhadrappa*
>> Inventory Controller
>>
>> *P* +971 58 953 2023   *E:* [email-masked]
>> <[email-masked]>*
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
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>>
>>  <https://www.mumzworld.com/en/>
>>
>>
>>
>>> On Tue, 21 Jul 2020 at 12:40, Chirin Khawatmi <[email-masked]>
>>> wrote:
>>>
>>>> Hi Christian,
>>>>
>>>> Thanks for sharing
>>>>
>>>> @Vipul - can you ask your team to do a quick quality check on a few
>>>> random units of the SKU below:
>>>>
>>>> NYZTC-2214647           Swimmers - Sprinkler Pad Water Kids Playmat
>>>> Fun Sea 170cm
>>>>
>>>> We have sold 45 so far and received only two complaints..
>>>>
>>>> Christian if the rest of the items are in good condition, would the
>>>> customer want to receive a 3rd replacement? Or maybe another design from
>>>> the range?
>>>>
>>>> https://www.mumzworld.com/en/swimmers/
>>>>
>>>>
>>>>
>>>> On Tue, Jul 21, 2020 at 10:16 AM Christian Mendoza <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> Customer ordered the below item however, they reported it as damaged.
>>>>> We have sent a replacement but the new stock was still on the same
>>>>> condition. Please see the images below and check.
>>>>>
>>>>>
>>>>> NYZTC-2214647
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1228498> Swimmers
>>>>> - Sprinkler Pad Water Kids Playmat Fun Sea 170cm
>>>>> First Item:
>>>>>
>>>>> Second/Replacement Item:
>>>>>
>>>>>
>>>>> Thank you and Best Regards,
>>>>>
>>>>>
>>>>
>>>> --
>>>>
>>>> *Chirin Khawatmi*
>>>> International Brand Manager
>>>>
>>>> *P* +971 58 530 5300
>>>> *E* [email-masked] <[email-masked]>
>>>>
>>>>
>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>>> UAE
>>>>
>>>>
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>>>
>>
>>
>>
>>
>
> --
>
> *Chirin Khawatmi*
> International Brand Manager
>
> *P* +971 58 530 5300
> *E* [email-masked] <[email-masked]>
>
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>
> Confidentiality Notice: This e-mail message, including any attachments, is
> for the sole use of the intended recipient(s) and may contain confidential
> and privileged information. Any unauthorized review, use, disclosure or
> distribution of this information is prohibited, and may be punishable by
> law. If this was sent to you in error, please notify the sender by reply
> e-mail and destroy all copies of the original message. Please consider the
> environment before printing this e-mail.
>