Subject: Re: 600923912 - 600926650 || NYZTC-2214647 || DAMAGED ITEMS
From: Chirin Khawatmi <[email-masked]>
To: sagar audugur <[email-masked]>
Cc: Christian Mendoza <[email-masked]>, customer care <[email-masked]>, Vipul Arora <[email-masked]>, Mamdouh Younes <[email-masked]>, Desmond <[email-masked]>
Date: Tue, 21 Jul 2020 15:04:35 +0400
List-Id: <ccteam.mumzworld.com>

Thanks Sagar for the quick confirmation.

@Christian Mendoza <[email-masked]> - Please check how the
customer wants to proceed. If she is ok with another replacement please ask
WH to triple check quality before dispatch.

Thanks.

On Tue, Jul 21, 2020 at 2:59 PM sagar audugur <[email-masked]>
wrote:

> Dear All,
>
> Good Afternoon!!
>
> We have done the random audit  and checked all the boxes . We do not have
> any such damage product .
>
> Do let us know if you need any further information.
>
> *Sagar Veerabhadrappa*
> Inventory Controller
>
> *P* +971 58 953 2023   *E:* [email-masked]
> <[email-masked]>*
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
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>
>> On Tue, 21 Jul 2020 at 12:40, Chirin Khawatmi <[email-masked]>
>> wrote:
>>
>>> Hi Christian,
>>>
>>> Thanks for sharing
>>>
>>> @Vipul - can you ask your team to do a quick quality check on a few
>>> random units of the SKU below:
>>>
>>> NYZTC-2214647           Swimmers - Sprinkler Pad Water Kids Playmat Fun
>>> Sea 170cm
>>>
>>> We have sold 45 so far and received only two complaints..
>>>
>>> Christian if the rest of the items are in good condition, would the
>>> customer want to receive a 3rd replacement? Or maybe another design from
>>> the range?
>>>
>>> https://www.mumzworld.com/en/swimmers/
>>>
>>>
>>>
>>> On Tue, Jul 21, 2020 at 10:16 AM Christian Mendoza <
>>> [email-masked]> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> Customer ordered the below item however, they reported it as damaged.
>>>> We have sent a replacement but the new stock was still on the same
>>>> condition. Please see the images below and check.
>>>>
>>>>
>>>> NYZTC-2214647
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1228498> Swimmers
>>>> - Sprinkler Pad Water Kids Playmat Fun Sea 170cm
>>>> First Item:
>>>>
>>>> Second/Replacement Item:
>>>>
>>>>
>>>> Thank you and Best Regards,
>>>>
>>>>
>>>
>>> --
>>>
>>> *Chirin Khawatmi*
>>> International Brand Manager
>>>
>>> *P* +971 58 530 5300
>>> *E* [email-masked] <[email-masked]>
>>>
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>>
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>>
>
>
>
>

-- 

*Chirin Khawatmi*
International Brand Manager

*P* +971 58 530 5300
*E* [email-masked] <[email-masked]>

*A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

Confidentiality Notice: This e-mail message, including any attachments, is
for the sole use of the intended recipient(s) and may contain confidential
and privileged information. Any unauthorized review, use, disclosure or
distribution of this information is prohibited, and may be punishable by
law. If this was sent to you in error, please notify the sender by reply
e-mail and destroy all copies of the original message. Please consider the
environment before printing this e-mail.