Subject: Re: Order #600788069 // Sku :JUM-LFWHT511 // Name :Laurastar - Lift Pure White // DEFECTIVE
From: Abdelmohsen basha <[email-masked]>
To: "Alina D'Souza" <[email-masked]>
Cc: Denmark A <[email-masked]>, Avni Duggal <[email-masked]>, Akshay Mukund <[email-masked]>, Mohd Ashraf <[email-masked]>, Mohit Kapoor <[email-masked]>, outbound jawh <[email-masked]>, POD jawh <[email-masked]>, Aadesh Kelkar <[email-masked]>, Praveen Suresh <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Samran Iftikhar <[email-masked]>
Date: Tue, 21 Jul 2020 14:56:46 +0400
List-Id: <ccteam.mumzworld.com>

Hello Alina,

As mentioned previously by the vendor, the customer shall contact their
service center.

Thanks

On Tue, 21 Jul 2020 at 14:35, Alina D'Souza <[email-masked]> wrote:

> Hi Team,
>
> Any update customer waiting for an update
>
> Regards,
> Alina
>
> On Mon, Jul 20, 2020 at 11:52 AM Denmark A <[email-masked]> wrote:
>
>> Dear Avni,
>>
>> Please update and also find the attached sales invoice for your reference.
>>
>> Regards,
>> Den mark
>>
>> On Mon, Jul 13, 2020 at 11:34 AM Avni Duggal <[email-masked]>
>> wrote:
>>
>>> Dear Denmark,
>>>
>>>
>>>
>>> The Laurastar products enjoy one year warranty.
>>>
>>>
>>>
>>> Please request the customer to get in touch with our service team –
>>> 800JUMBO or reach out to any of the service locations in order to get the
>>> unit checked.
>>>
>>>
>>>
>>> Regards,
>>>
>>>
>>> *Avni Duggal* *|* Business Development Manager - Distribution
>>> *Jumbo Electronics Co. Ltd (LLC)* PO Box 3426 Dubai UAE
>>> *T* +971 4 315 6380 *| F* +971 4 334 1091 *| M* +971 55 275 6168 *|
>>> email* [email-masked]
>>> www.twitter.com/JumboWorld *|* <http://www.jumbo.ae>
>>> www.facebook.com/JumboWorld
>>>   Corporate website: www.jumbogroup.com *|* Buy online at: www.jumbo.ae
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Akshay Mukund <[email-masked]>
>>> *Sent:* Saturday, July 11, 2020 2:08 PM
>>> *To:* Denmark A <[email-masked]>; Mohd Ashraf <
>>> [email-masked]>; Mohit Kapoor <[email-masked]>; outbound
>>> jawh <[email-masked]>; POD jawh <[email-masked]>; Aadesh
>>> Kelkar <[email-masked]>; Praveen Suresh <[email-masked]>;
>>> Avni Duggal <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>>> Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>
>>> *Subject:* RE: Order #600788069 // Sku :JUM-LFWHT511 // Name :Laurastar
>>> - Lift Pure White // DEFECTIVE
>>>
>>>
>>>
>>> +@Avni Duggal <[email-masked]>,
>>>
>>>
>>>
>>> Hi Avni, below is for Laurastar
>>>
>>>
>>>
>>>
>>> *Akshay Mukund* *|* Executive - Key Accounts - Lifestyle Brands - UAE
>>> *Jumbo Electronics Co. Ltd (LLC)* PO Box 3426 Dubai UAE
>>> *T* +971 4 315 6212 *| F* +971 4 315 6130 *| M* +971 55 281 5275 *|
>>> email* [email-masked]
>>> www.twitter.com/JumboWorld *|* <http://www.jumbo.ae>
>>> www.facebook.com/JumboWorld
>>>   Corporate website: www.jumbogroup.com *|* Buy online at: www.jumbo.ae
>>>
>>>
>>>
>>>
>>>
>>> *From:* Denmark A <[email-masked]>
>>> *Sent:* Saturday, July 11, 2020 12:25 PM
>>> *To:* Mohd Ashraf <[email-masked]>; Mohit Kapoor <
>>> [email-masked]>; Akshay Mukund <[email-masked]>;
>>> outbound jawh <[email-masked]>; POD jawh <[email-masked]>;
>>> Aadesh Kelkar <[email-masked]>; Praveen Suresh <
>>> [email-masked]>
>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>>> Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>
>>> *Subject:* Order #600788069 // Sku :JUM-LFWHT511 // Name :Laurastar -
>>> Lift Pure White // DEFECTIVE
>>>
>>>
>>>
>>> Dear Vendor,
>>>
>>>
>>>
>>> Please see the below customer complaint and allow us to send the item
>>> back to you for your further evaluation.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Return Reason:doesnt_work_or_defective
>>> Comments :Steam iron worked fine for 2 months, now suddenly not working
>>> well and just puts out lots of steam. Kindly arrange to repair the item
>>> under warranty or replace it with a new one, as it's unacceptable to get an
>>> item worth AED 2,000 and get defected in two months.
>>>
>>>
>>>
>>>
>>>
>>> We appreciate your support in this matter, Thank you.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>>
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>>>
>>