Subject: Re: Bundle Missing Quantity - Order No.600926546 and 600926549
From: Anas nazzal <[email-masked]>
To: Erica Jane Serrano <[email-masked]>, Vipul Arora <[email-masked]>
Cc: Ashish Nair <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Mostafa Said <[email-masked]>, Muhammad Habib <[email-masked]>, Vipin Raj <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Mamdouh Younes <[email-masked]>
Date: Tue, 21 Jul 2020 14:16:46 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team,

Kindly assist with the below customer as he keeps calling to follow up.

Best Regards,
Anas Nazzal

On Mon, Jul 20, 2020 at 11:11 AM Erica Jane Serrano <[email-masked]>
wrote:

> Hi Vipul,
>
> Still on discussion with the vendor and waiting for the Invoice copy from
> their WH as I dont have the hard copy will revert within today.
>
> Thanks & Regards,
>
> *Erica Serrano*
> Logistics Executive
>
> *P* +971 4 433 9455 Ext (1337)
> *E* [email-masked] <[email-masked]>*
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
>
>
>
> On Mon, Jul 20, 2020 at 11:07 AM Vipul Arora <[email-masked]> wrote:
>
>> +Erica Jane Serrano <[email-masked]> : as discussed yesterday
>> please check with the vendor as he delivered single piece instead of bundle
>> ᐧ
>>
>> On Mon, 20 Jul 2020 at 10:27, Hyacinth Joyce <[email-masked]> wrote:
>>
>>> Hi Team,
>>>
>>> Do we have an update?
>>>
>>> Thank you.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Sun, 19 Jul 2020 at 15:29, Ashish Nair <[email-masked]> wrote:
>>>
>>>> Hi Mohit,
>>>>
>>>> Please be informed that the missing packs is not physically available.
>>>>
>>>> @Vipul Arora <[email-masked]>  - please have a look into this
>>>> subject case & give ur feedback.
>>>>
>>>> Regards,
>>>>
>>>> *Ashish.S.Nair*
>>>> Inventory Controller
>>>>
>>>>
>>>> *E* [email-masked]
>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>>> UAE
>>>>
>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>> <https://www.youtube.com/user/MumZworld> 
>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>> <https://twitter.com/mumzworld>
>>>>
>>>>  <https://www.mumzworld.com/en/>
>>>>
>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>
>>>> Confidentiality Notice: This e-mail message, including any attachments,
>>>> is for the sole use of the intended recipient(s) and may contain
>>>> confidential and privileged information. Any unauthorized review, use,
>>>> disclosure or distribution of this information is prohibited, and may be
>>>> punishable by law. If this was sent to you in error, please notify the
>>>> sender by reply e-mail and destroy all copies of the original message.
>>>> Please consider the environment before printing this e-mail.
>>>>
>>>>
>>>>
>>>>
>>>> On Sun, Jul 19, 2020 at 3:12 PM Mohit Caleb <[email-masked]>
>>>> wrote:
>>>>
>>>>> +Ashish Nair <[email-masked]> - Kindly support in checking the
>>>>> issue here.
>>>>> ᐧ
>>>>>
>>>>> On Sun, Jul 19, 2020 at 2:47 PM Hyacinth Joyce <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi team,
>>>>>>
>>>>>> The customer placed the above orders for the below items. Each is
>>>>>> supposed to be a pack of 10 however the customer received only 1 pack of
>>>>>> each.
>>>>>>
>>>>>> Please see the below images for your reference.
>>>>>>
>>>>>>
>>>>>> 600926546 TM-54029-502
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1081042> Jacobs
>>>>>> Espresso 12 Ristretto - 10 Packs of 10 Coffee Capsule 1
>>>>>>
>>>>>> 600926549 TM-54027-503
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1081040> Jacobs
>>>>>> Espresso 7 Classico - 10 Packs of 10 Coffee Capsules 1
>>>>>>
>>>>>> Kindly check and advise ASAP.
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Joyce Alvarado*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>