Subject: RE: FW: AWB : 5545669603 social media complaint - DM ** urgent **
From: "'Umer Jillani (DHL SA)' via customer care" <[email-masked]>
To: "Mohammed Shafi (3PL)" <[email-masked]>, Pavankumar A <[email-masked]>
Cc: Anne D’souza <[email-masked]>, Rodina Magdy <[email-masked]>, Ekta Jesswani <[email-masked]>, customer care <[email-masked]>, "DOMINIC SANTE ABE (DHL SA)" <[email-masked]>, "Meshari Al Dossari (DHL SA)" <[email-masked]>, "Esam Adolay (3PL)" <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Tue, 21 Jul 2020 09:56:18 +0000
List-Id: <ccteam.mumzworld.com>

Many thanks…

From: Mohammed Shafi (3PL) [mailto:[email-masked]]
Sent: Tuesday, July 21, 2020 12:43 PM
To: Pavankumar A
Cc: Anne D’souza; Rodina Magdy; Ekta Jesswani; customer care; Umer Jillani (DHL SA); DOMINIC SANTE ABE (DHL SA); Meshari Al Dossari (DHL SA); Esam Adolay (3PL); Eugene Mugisa
Subject: Re: FW: AWB : 5545669603 social media complaint - DM ** urgent **

Dear All,

FYR shipment has been delivered to customer under (200307391_2R).

Regards,

On Tue, Jul 21, 2020 at 11:03 AM Pavankumar A <[email-masked]<mailto:[email-masked]>> wrote:
Thanks Anne,

@Mohammed Shafi (3PL)<mailto:[email-masked]> FYI,

On Tue, Jul 21, 2020 at 11:48 AM Anne D’souza <[email-masked]<mailto:[email-masked]>> wrote:
Dear Pavan,

Please make note of the customer's address and phone number

Phone no. 0543635464 or 0553301190

Address: Jeddah, abraq al reqama area, third building after the school, in front of al mosaed masjed.

Regards
Anne

On Tue, Jul 21, 2020 at 8:54 AM Pavankumar A <[email-masked]<mailto:[email-masked]>> wrote:
Dear Anne and Ekta,

Please check the CST is not answering and address was incorrect, Please look into this close case, Thanks

On Tue, Jul 21, 2020 at 8:43 AM Mohammed Shafi (3PL) <[email-masked]<mailto:[email-masked]>> wrote:
Dear Umer,

This shipment is present here but the customer has incorrect address and contacted several times no answer. @Pavankumar A<mailto:[email-masked]>  customer is requesting for delivery. I made a return to shipper update in comment.

200307391_2

1 PCs

Thanks & Regards
Ishak

On Mon, Jul 20, 2020 at 4:31 PM Umer Jillani (DHL SA) <[email-masked]<mailto:[email-masked]>> wrote:
Hi Shafi,

Please check subject waybill and advise

Best regards,

Umer Jillani
Jed Operation Debriefer

DHL Express
King Abdulaziz International AirPort
Jeddah
P.O. Box: 7977
Jeddah 21472, Saudi Arabia
Phone +966 6401920 Ext 2219
Toll Free: 8003450000
www.dhl.com.sa<http://www.dhl.com.sa/>

From: DOMINIC SANTE ABE (DHL SA)
Sent: Monday, July 20, 2020 2:28 PM
To: Meshari Al Dossari (DHL SA); JED Supervisor (DHL SA); Jeddah Despatcher (DHL SA); jed undel (DHL SA); Jeddah Base Agent (DHL SA); JED Night (DHL SA); Rizwan Shahid (DHL SA); Umer Jillani (DHL SA)
Cc: Exec_Response_Team_SA
Subject: RE: AWB : 5545669603 social media complaint - DM ** urgent **

Hi Umer, please check with TP and revert back

Rgds,
Dominic

From: Meshari Al Dossari (DHL SA)
Sent: Monday, July 20, 2020 2:19 PM
To: JED Supervisor (DHL SA); Jeddah Despatcher (DHL SA); jed undel (DHL SA); Jeddah Base Agent (DHL SA); JED Night (DHL SA); DOMINIC SANTE ABE (DHL SA); Rizwan Shahid (DHL SA)
Cc: Exec_Response_Team_SA
Subject: AWB : 5545669603 social media complaint - DM ** urgent **
Importance: High

Dear Dominic ,

Kindly advice why this shipment still not been delivered ?
Customer is really mad

Stay Safe

Best Regards

Meshari Al Dossari
Import clearance Advisor

DHL Express
Al-Huqayet Modern Center, 7th Floor
King Khalid Branch Road, Ibn Sina
P.O. Box: 897, Al-Khobar 31952,
Saudi Arabia
Working hours : 8.00am - 17.00hrs
Tel:  +966 13 831 7082  Ext: 43513
Mobile: +966 059 450 1398

www.dhl.com.sa<http://www.dhl.com.sa/>
How am I doing ? Please rate my service by sending an email to my supervisor [email-masked]<mailto:[email-masked]> with any feedback .

<https://www.dhl.com/global-en/home/global-news-alerts/global-messages/coronavirus.html>
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Regards,
Pavankumar A
Last Mile Operations
P +971 507074205
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

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Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail.

CONFIDENTIALITY NOTICE: This message is from DHL and may contain confidential business information. It is intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient please contact the sender and delete this message and any attachment from your system. Unauthorized publication, use, dissemination, forwarding, printing or copying of this E-Mail and its attachments is strictly prohibited.