Subject: Re: FW: AWB : 5545669603 social media complaint - DM ** urgent **
From: "Mohammed Shafi (3PL)" <[email-masked]>
To: Pavankumar A <[email-masked]>
Cc: Anne D’souza <[email-masked]>, Rodina Magdy <[email-masked]>, Ekta Jesswani <[email-masked]>, customer care <[email-masked]>, "Umer Jillani (DHL SA)" <[email-masked]>, "DOMINIC SANTE ABE (DHL SA)" <[email-masked]>, "Meshari Al Dossari (DHL SA)" <[email-masked]>, "Esam Adolay (3PL)" <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Tue, 21 Jul 2020 12:42:55 +0300
List-Id: <ccteam.mumzworld.com>

Dear All,

FYR shipment has been delivered to customer under (200307391_2R).

Regards,

On Tue, Jul 21, 2020 at 11:03 AM Pavankumar A <[email-masked]>
wrote:

> Thanks Anne,
>
> @Mohammed Shafi (3PL) <[email-masked]> FYI,
>
> On Tue, Jul 21, 2020 at 11:48 AM Anne D’souza <[email-masked]> wrote:
>
>> Dear Pavan,
>>
>> Please make note of the customer's address and phone number
>>
>> Phone no. 0543635464 or 0553301190
>>
>> Address: Jeddah, abraq al reqama area, third building after the school,
>> in front of al mosaed masjed.
>>
>> Regards
>> Anne
>>
>>
>>
>>
>>
>> On Tue, Jul 21, 2020 at 8:54 AM Pavankumar A <[email-masked]>
>> wrote:
>>
>>> Dear Anne and Ekta,
>>>
>>> Please check the CST is not answering and address was incorrect, Please
>>> look into this close case, Thanks
>>>
>>> On Tue, Jul 21, 2020 at 8:43 AM Mohammed Shafi (3PL) <
>>> [email-masked]> wrote:
>>>
>>>> Dear Umer,
>>>>
>>>> This shipment is present here but the customer has incorrect address
>>>> and contacted several times no answer. @Pavankumar A
>>>> <[email-masked]>  customer is requesting for delivery. I
>>>> made a return to shipper update in comment.
>>>>
>>>> 200307391_2 1 PCs
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Thanks & Regards
>>>> Ishak
>>>>
>>>> On Mon, Jul 20, 2020 at 4:31 PM Umer Jillani (DHL SA) <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Shafi,
>>>>>
>>>>>
>>>>>
>>>>> Please check subject waybill and advise
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Best regards,
>>>>>
>>>>>
>>>>>
>>>>> *Umer Jillani*
>>>>>
>>>>> Jed Operation Debriefer
>>>>>
>>>>>
>>>>>
>>>>> *DHL Express *
>>>>>
>>>>> King Abdulaziz International AirPort
>>>>>
>>>>> Jeddah
>>>>>
>>>>> P.O. Box: 7977
>>>>> Jeddah 21472, Saudi Arabia
>>>>>
>>>>> Phone +966 6401920 Ext 2219
>>>>>
>>>>> Toll Free: 8003450000
>>>>>
>>>>> www.dhl.com.sa
>>>>>
>>>>> [image:
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* DOMINIC SANTE ABE (DHL SA)
>>>>> *Sent:* Monday, July 20, 2020 2:28 PM
>>>>> *To:* Meshari Al Dossari (DHL SA); JED Supervisor (DHL SA); Jeddah
>>>>> Despatcher (DHL SA); jed undel (DHL SA); Jeddah Base Agent (DHL SA); JED
>>>>> Night (DHL SA); Rizwan Shahid (DHL SA); Umer Jillani (DHL SA)
>>>>> *Cc:* Exec_Response_Team_SA
>>>>> *Subject:* RE: AWB : 5545669603 social media complaint - DM ** urgent
>>>>> **
>>>>>
>>>>>
>>>>>
>>>>> Hi Umer, please check with TP and revert back
>>>>>
>>>>>
>>>>>
>>>>> Rgds,
>>>>>
>>>>> Dominic
>>>>>
>>>>>
>>>>>
>>>>> *From:* Meshari Al Dossari (DHL SA)
>>>>> *Sent:* Monday, July 20, 2020 2:19 PM
>>>>> *To:* JED Supervisor (DHL SA); Jeddah Despatcher (DHL SA); jed undel
>>>>> (DHL SA); Jeddah Base Agent (DHL SA); JED Night (DHL SA); DOMINIC SANTE ABE
>>>>> (DHL SA); Rizwan Shahid (DHL SA)
>>>>> *Cc:* Exec_Response_Team_SA
>>>>> *Subject:* AWB : 5545669603 social media complaint - DM ** urgent **
>>>>> *Importance:* High
>>>>>
>>>>>
>>>>>
>>>>> *Dear Dominic ,*
>>>>>
>>>>>
>>>>>
>>>>> Kindly advice why this shipment still not been delivered ?
>>>>>
>>>>> Customer is really mad
>>>>>
>>>>>
>>>>>
>>>>> *Stay Safe*
>>>>>
>>>>>
>>>>>
>>>>> Best Regards
>>>>>
>>>>>
>>>>>
>>>>> *Meshari Al Dossari*
>>>>>
>>>>> Import clearance Advisor
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *DHL Express *
>>>>>
>>>>> Al-Huqayet Modern Center, 7th Floor
>>>>>
>>>>> King Khalid Branch Road, Ibn Sina
>>>>>
>>>>> P.O. Box: 897, Al-Khobar 31952,
>>>>>
>>>>> Saudi Arabia
>>>>>
>>>>> Working hours : 8.00am - 17.00hrs
>>>>>
>>>>> Tel:  +966 13 831 7082  Ext: 43513
>>>>>
>>>>> Mobile: +966 059 450 1398
>>>>>
>>>>>
>>>>>
>>>>> www.dhl.com.sa
>>>>>
>>>>> *How am I doing ?* *Please rate my service by sending an email to my
>>>>> supervisor [email-masked] <[email-masked]> with any
>>>>> feedback** .*
>>>>>
>>>>>
>>>>>
>>>>> <https://www.dhl.com/global-en/home/global-news-alerts/global-messages/coronavirus.html>
>>>>>
>>>>>  <http://bit.ly/2FIElaL>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> CONFIDENTIALITY NOTICE: This message is from DHL and may contain
>>>>> confidential business information. It is intended solely for the use of the
>>>>> individual to whom it is addressed. If you are not the intended recipient
>>>>> please contact the sender and delete this message and any attachment from
>>>>> your system. Unauthorized publication, use, dissemination, forwarding,
>>>>> printing or copying of this E-Mail and its attachments is strictly
>>>>> prohibited.
>>>>>
>>>>
>>>
>>> --
>>>
>>> Regards,
>>>
>>> *Pavankumar A*
>>> Last Mile Operations
>>>
>>> *P* +971 507074205
>>> *E* [email-masked] <[email-masked]>
>>>
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>>
>
> --
>
> Regards,
>
> *Pavankumar A*
> Last Mile Operations
>
> *P* +971 507074205
> *E* [email-masked] <[email-masked]>
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
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