Subject: Re: Urgent Warranty Confirmation / SKU MMZT-042.0011 - Order No. 600839981
From: Denmark A <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Anas nazzal <[email-masked]>, Mohamed Magdy <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, customer care <[email-masked]>, John Garcia <[email-masked]>
Date: Tue, 21 Jul 2020 13:08:16 +0400
List-Id: <ccteam.mumzworld.com>

Dear Mostafa,

Sohit handed over the item last 16th of July 2020.

Check when you shipped it out.

Regards,

On Tue, Jul 21, 2020 at 12:56 PM Mostafa saad <[email-masked]>
wrote:

> @Denmark A <[email-masked]> Please advise because we dint receive
> this order from your side
>
>
>
>
> Regards
> Mostafa Saad
>
>
>
> On Tue, Jul 21, 2020 at 12:39 PM Anas nazzal <[email-masked]> wrote:
>
>> Dear Mostafa,
>>
>> KIndly confirm when the item will be reship as the customer called again
>> to follow up.
>>
>> Best regards,
>> Anas Nazzal
>>
>> On Thu, Jul 16, 2020 at 4:56 PM Denmark A <[email-masked]> wrote:
>>
>>> Dear,
>>>
>>> Item received with thanks.
>>>
>>> @Mohamed Magdy <[email-masked]> Item bound to reship today.
>>> @Mostafa saad <[email-masked]> Please assist us to reship a
>>> package to the below address.
>>>
>>>
>>> Regards,
>>> Den mark
>>>
>>>
>>>
>>> Regards,
>>> Den mark
>>>
>>> On Thu, Jul 16, 2020 at 10:38 AM Ma Lourdes <[email-masked]> wrote:
>>>
>>>> Dear Partner;
>>>> I was advised yesterday that the Item was already checked and fix by
>>>> the technician and will be sent today thru your driver..
>>>>
>>>> Regards.
>>>>
>>>> Mary KP
>>>>
>>>> ------------------------------
>>>> *From:* Mohamed Magdy <[email-masked]>
>>>> *Sent:* 16 July 2020 09:34
>>>> *To:* Angeli Fontillas <[email-masked]>; Riyas Abdul Rahim <
>>>> [email-masked]>
>>>> *Cc:* Returns.fc <[email-masked]>; Denmark A <
>>>> [email-masked]>; Ameera Jinnah Meeran <[email-masked]>;
>>>> Ma Lourdes <[email-masked]>; Mostafa saad <[email-masked]>;
>>>> Alina D'Souza <[email-masked]>; Hyacinth Joyce <
>>>> [email-masked]>; customer care <[email-masked]>; John
>>>> Garcia <[email-masked]>; Yaseen Shaqra <
>>>> [email-masked]>; Mary Anne Agapito <[email-masked]>
>>>> *Subject:* Re: Urgent Warranty Confirmation / SKU MMZT-042.0011 -
>>>> Order No. 600839981
>>>>
>>>> @Mummazone Accounts <[email-masked]> ....Please note if we
>>>> didint receive an update today before EOD we will accept the item for the
>>>> customer and it will be deducted from your end.
>>>>
>>>> Thanks
>>>>
>>>> On Wed, Jul 15, 2020 at 6:02 PM Angeli Fontillas <[email-masked]>
>>>> wrote:
>>>>
>>>> Hello Team,
>>>>
>>>> May we have an update on this please?
>>>>
>>>> Customer is following up.
>>>>
>>>> Thank you.
>>>>
>>>> On Mon, 13 Jul 2020 at 18:36, Mary Anne Agapito <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Team,
>>>>
>>>> The customer called again and wants a replacement by tomorrow otherwise
>>>> she wants her money back so she can buy from somewhere else.
>>>>
>>>> Please assist. Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Mon, Jul 13, 2020 at 6:19 PM Yaseen Shaqra <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Team,
>>>>
>>>> Please confirm if the item was received at your end
>>>>
>>>> On Mon, Jul 13, 2020 at 11:54 AM Denmark A <[email-masked]>
>>>> wrote:
>>>>
>>>> Dear Mary,
>>>>
>>>> Item still with us and will be dispatched today by our driver thank
>>>> you.
>>>>
>>>> Regards,
>>>> Den mark
>>>>
>>>> On Sun, Jul 12, 2020 at 3:20 PM Hyacinth Joyce <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Mostafa,
>>>>
>>>> Please ensure that collection will be done Today.
>>>>
>>>> Thank you.
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado *
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> On Sun, 12 Jul 2020 at 11:37, Mostafa saad <[email-masked]>
>>>> wrote:
>>>>
>>>> Hello Alina
>>>>
>>>> Assign  now to ( Mumz Driver ) to collect it
>>>>
>>>> Regards
>>>> Mostafa Saad
>>>>
>>>>
>>>>
>>>> On Sun, Jul 12, 2020 at 11:31 AM Alina D'Souza <[email-masked]>
>>>> wrote:
>>>>
>>>> @Mostafa saad <[email-masked]> Please arrange a
>>>> collection asap customer on social media needs repaired urgently.
>>>>
>>>> @Denmark A <[email-masked]> FYI
>>>>
>>>> Regards,
>>>> Alina
>>>>
>>>> On Sun, Jul 12, 2020 at 10:34 AM Hyacinth Joyce <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Mary,
>>>>
>>>>
>>>> Thank you for your time earlier over the phone. As agreed we will
>>>> arrange collection of the item and will send to you immediately.
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado *
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> On Sat, 11 Jul 2020 at 10:13, Hyacinth Joyce <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi team,
>>>>
>>>> The customer called and informed that she just opened the item and the
>>>> pump is not working at all.
>>>>
>>>>
>>>> 600839981_1 MMZT-042.0011
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=88692> Medela
>>>> Free Style Breast Pump 1
>>>> The customer just gave birth and need the item on an URGENTLY.
>>>>
>>>> Kindly assist asap.
>>>>
>>>> Thank you.
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado *
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> Best Regards,
>>>>
>>>> *Yaseen Shaqra*
>>>>
>>>> Customer Care Representative
>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>>>  w: www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>> *Regards,*
>>>>
>>>> *Angeli Fontillas*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>> <[email-masked]> │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>>