Subject: Re: Urgent Warranty Confirmation / SKU MMZT-042.0011 - Order No. 600839981
From: Anas nazzal <[email-masked]>
To: Denmark A <[email-masked]>, Mostafa saad <[email-masked]>
Cc: Mohamed Magdy <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, customer care <[email-masked]>, John Garcia <[email-masked]>
Date: Tue, 21 Jul 2020 12:39:20 +0400
List-Id: <ccteam.mumzworld.com>

Dear Mostafa,

KIndly confirm when the item will be reship as the customer called again to
follow up.

Best regards,
Anas Nazzal

On Thu, Jul 16, 2020 at 4:56 PM Denmark A <[email-masked]> wrote:

> Dear,
>
> Item received with thanks.
>
> @Mohamed Magdy <[email-masked]> Item bound to reship today.
> @Mostafa saad <[email-masked]> Please assist us to reship a
> package to the below address.
>
>
> Regards,
> Den mark
>
>
>
> Regards,
> Den mark
>
> On Thu, Jul 16, 2020 at 10:38 AM Ma Lourdes <[email-masked]> wrote:
>
>> Dear Partner;
>> I was advised yesterday that the Item was already checked and fix by the
>> technician and will be sent today thru your driver..
>>
>> Regards.
>>
>> Mary KP
>>
>> ------------------------------
>> *From:* Mohamed Magdy <[email-masked]>
>> *Sent:* 16 July 2020 09:34
>> *To:* Angeli Fontillas <[email-masked]>; Riyas Abdul Rahim <
>> [email-masked]>
>> *Cc:* Returns.fc <[email-masked]>; Denmark A <
>> [email-masked]>; Ameera Jinnah Meeran <[email-masked]>; Ma
>> Lourdes <[email-masked]>; Mostafa saad <[email-masked]>;
>> Alina D'Souza <[email-masked]>; Hyacinth Joyce <[email-masked]>;
>> customer care <[email-masked]>; John Garcia <
>> [email-masked]>; Yaseen Shaqra <[email-masked]>; Mary
>> Anne Agapito <[email-masked]>
>> *Subject:* Re: Urgent Warranty Confirmation / SKU MMZT-042.0011 - Order
>> No. 600839981
>>
>> @Mummazone Accounts <[email-masked]> ....Please note if we
>> didint receive an update today before EOD we will accept the item for the
>> customer and it will be deducted from your end.
>>
>> Thanks
>>
>> On Wed, Jul 15, 2020 at 6:02 PM Angeli Fontillas <[email-masked]>
>> wrote:
>>
>> Hello Team,
>>
>> May we have an update on this please?
>>
>> Customer is following up.
>>
>> Thank you.
>>
>> On Mon, 13 Jul 2020 at 18:36, Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>> The customer called again and wants a replacement by tomorrow otherwise
>> she wants her money back so she can buy from somewhere else.
>>
>> Please assist. Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Mon, Jul 13, 2020 at 6:19 PM Yaseen Shaqra <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>> Please confirm if the item was received at your end
>>
>> On Mon, Jul 13, 2020 at 11:54 AM Denmark A <[email-masked]> wrote:
>>
>> Dear Mary,
>>
>> Item still with us and will be dispatched today by our driver thank you.
>>
>> Regards,
>> Den mark
>>
>> On Sun, Jul 12, 2020 at 3:20 PM Hyacinth Joyce <[email-masked]>
>> wrote:
>>
>> Hi Mostafa,
>>
>> Please ensure that collection will be done Today.
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado *
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Sun, 12 Jul 2020 at 11:37, Mostafa saad <[email-masked]>
>> wrote:
>>
>> Hello Alina
>>
>> Assign  now to ( Mumz Driver ) to collect it
>>
>> Regards
>> Mostafa Saad
>>
>>
>>
>> On Sun, Jul 12, 2020 at 11:31 AM Alina D'Souza <[email-masked]>
>> wrote:
>>
>> @Mostafa saad <[email-masked]> Please arrange a collection asap
>> customer on social media needs repaired urgently.
>>
>> @Denmark A <[email-masked]> FYI
>>
>> Regards,
>> Alina
>>
>> On Sun, Jul 12, 2020 at 10:34 AM Hyacinth Joyce <[email-masked]>
>> wrote:
>>
>> Hi Mary,
>>
>>
>> Thank you for your time earlier over the phone. As agreed we will arrange
>> collection of the item and will send to you immediately.
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado *
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Sat, 11 Jul 2020 at 10:13, Hyacinth Joyce <[email-masked]> wrote:
>>
>> Hi team,
>>
>> The customer called and informed that she just opened the item and the
>> pump is not working at all.
>>
>>
>> 600839981_1 MMZT-042.0011
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=88692> Medela
>> Free Style Breast Pump 1
>> The customer just gave birth and need the item on an URGENTLY.
>>
>> Kindly assist asap.
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado *
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>> --
>> *Regards,*
>>
>> *Angeli Fontillas*
>> Customer Care Representative
>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>> --
>>
>>