Subject: Re: SO # 100155742_2 - 6175484394
From: Karthik Sankar <[email-masked]>
To: Mary Anne Agapito <[email-masked]>
Cc: Muhammad Habib <[email-masked]>, Mostafa Said <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Furqan hameed <[email-masked]>, "Inbound.fc" <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Mostafa saad <[email-masked]>, Naib Khan <[email-masked]>, Yaseen Shaqra <[email-masked]>, KSA Lastmile <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <
Date: Tue, 21 Jul 2020 12:34:04 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mac,

The order is committed.

@Outbound.fc <[email-masked]>  FYA. Please action on this
immediately.

Regards,

On Sun, 19 Jul 2020 at 11:11, Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> The customer keeps on calling and extremely upset. The nursery center is
> still not with her and she is about to give birth this week. As per the
> email below, we didn't receive it physically.
>
> There is an email thread about this but can't seem to find if CC team was
> looped in
>
>
> Since this is taking so long to be resolved and the customer is about to
> give birth this week, we, therefore place a new order instead.
>
> new SO
> 600929072
>
> @Karthik Sankar <[email-masked]>  - need your help, please collect
> it asap
>
> @Outbound.fc <[email-masked]> @Mohit Caleb
> <[email-masked]> @Inbound.fc <[email-masked]>  - please
> pick and pack the item asap when received
>
> @lastmile <[email-masked]> @Eugene Mugisa <[email-masked]> @Mostafa
> saad <[email-masked]> - please dispatch it asap when fulfilled
>
> Thank you all.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sun, Jul 19, 2020 at 10:09 AM Samiya Sheikh <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> Kindly update urgently. The highlighted item is missing.
>>
>>
>> Regards
>>
>> On Fri, Jul 17, 2020 at 10:56 AM Mary Anne Agapito <
>> [email-masked]> wrote:
>>
>>> Hi Team,
>>>
>>> Any update on this case, please?
>>>
>>> 1 piece delivered on June 11th June.- customer received the high chair
>>>
>>> 2 pcs were received on June 14 - car seat & stroller
>>>
>>> DHL confirmed 2 deliveries as well. The customer will give birth next
>>> week, still, the nursery center hasn't been delivered yet
>>>
>>> As per the customer, if it will not be delivered, she wants a full
>>> refund to buy from somewhere else. The customer wants a final update on
>>> Sunday.
>>>
>>> There is an existing case -   Incident #1175869
>>>
>>> @Asad <[email-masked]>  - please assist.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Tue, Jul 7, 2020 at 5:30 PM Muhammad Habib <[email-masked]>
>>> wrote:
>>>
>>>> @Yaseen Shaqra <[email-masked]>  As i can see in zendesk
>>>> tickets 1 pc of packages is pending for delivery.
>>>> @Naib Khan <[email-masked]> FYA
>>>>
>>>> On Tue, Jul 7, 2020 at 2:44 PM Mostafa Said <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dears,
>>>>>
>>>>> Please raise a zendesk ticket.
>>>>> @Muhammad Habib <[email-masked]> FYI.
>>>>>
>>>>> On Tue, Jul 7, 2020 at 1:31 PM Yaseen Shaqra <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Mohit and KSA,
>>>>>>
>>>>>> Please note that the customer confirmed that she did not receive  the
>>>>>> nursery center
>>>>>>
>>>>>>
>>>>>> On Tue, Jul 7, 2020 at 1:18 PM Yaseen Shaqra <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> Please note that the customer did not receive the below part, we
>>>>>>> have confirmed with DHL that all the shipments have been delivered
>>>>>>>
>>>>>>> Babytrend - Golite System + Nursery + Feeding Center - Grey
>>>>>>> BK-TS53057A-PY47054H-HC57054B
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Yaseen Shaqra*
>>>>>>>
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>>>>   │ w: www.mumzworld.com
>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>> Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Yaseen Shaqra*
>>>>>>
>>>>>> Customer Care Representative
>>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>>>   │ w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>> --
>>>>>> You received this message because you are subscribed to the Google
>>>>>> Groups "Outbound.fc" group.
>>>>>> To unsubscribe from this group and stop receiving emails from it,
>>>>>> send an email to [email-masked].
>>>>>> To view this discussion on the web visit
>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CADpSfADgrdC5wqEW53KegEg%2BUttTpVWU1Hv39%3DcZ2%2BhX1vLbOg%40mail.gmail.com
>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CADpSfADgrdC5wqEW53KegEg%2BUttTpVWU1Hv39%3DcZ2%2BhX1vLbOg%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>> .
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>
>>>>
>>>> --
>>>>
>>>>
>>>> Thanks & regards,
>>>>
>>>>
>>>>
>>>>