Subject: Re: Urgent Cases
From: Yaseen Shaqra <[email-masked]>
To: Zubair Wahid <[email-masked]>
Cc: Ahmed Irfan <[email-masked]>, customer care <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Sagar Khawani <[email-masked]>, Alaa Musa <[email-masked]>
Date: Mon, 20 Jul 2020 19:00:08 +0400
List-Id: <ccteam.mumzworld.com>

Hi Zubair,

Please check the and confirm the items that needs a refund below, we have
placed a new order for the available items 600930357

Order Number Items needs refund Items Value  Missing items Reordered  Items
Value  Comment
100145915_2
KSA-AHG-01776-023_2-4M
GT-CH02525 203.73 AED TC-TT423228
GT-CH79467-31 1,196.62 AED The order is showing cancelled from Shipa, the
customer wants a refund for the missing items
100152219_4 - - KSA-LALS-3H551610_8  54.93 AED The customer recived a wrong
product KSA-FAMC-10-1745117-Blue
100156825_2  KSA-AT-NC-SPPL8
TC-TT446502GreenBlueBoys 590 AED KSA-LALS-126G776_9m
KSA-AIP-219307
KSA-IA-11507089
355.17 AED Please create CRA for the Items needs refund
100148896_1 KSA-AHG-54262701-3-6M
KSA-AHG-54264201-0-3M
KSA-AHG-54750302-3-6M
KSA-AHG-55072200-3-6M
KSA-AHG-54263900-3-6M
KSA-AHG-53938105-6-7Y
KSA-AHG-53938105-8-9Y  522.01 AED TC-TT42257885
BNDL-B-TT9  110.9 AED Please create CRA for the Items needs refund
100163244_1  - -  TC-Y3173 59 AED Wrong color received

On Thu, Jul 16, 2020 at 3:17 PM Zubair Wahid <[email-masked]> wrote:

> Yaseen
> Please create a new order for mentioned items including the wrong color
> item. We will dispatch them together.
> Hussain can you assist in creating the order again.
>
> On Thu, Jul 16, 2020, 2:05 PM Yaseen Shaqra <[email-masked]>
> wrote:
>
>> Hi Zubair,
>>
>> Please update us up on the cases
>>
>> On Tue, Jul 14, 2020 at 8:02 PM Yaseen Shaqra <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> Please find below the new issues that the customer is facing
>>>
>>> *100148896_1*, the customer did not receive the below items
>>>
>>> KSA-AHG-54262701-3-6M
>>> KSA-AHG-54264201-0-3M
>>> KSA-AHG-54750302-3-6M
>>> KSA-AHG-55072200-3-6M
>>> KSA-AHG-54263900-3-6M
>>> KSA-AHG-53938105-6-7Y
>>> KSA-AHG-53938105-8-9Y
>>> TC-TT42257885
>>> BNDL-B-TT9
>>>
>>> *100143650*, The customer received damaged car seat
>>>
>>> KSA-MD-BZ10504-01
>>>
>>> *100163244*, Wrong color received, the customer ordered blue and she
>>> received pink
>>>
>>> TC-Y3173
>>>
>>> On Sun, Jul 12, 2020 at 12:47 PM Alaa Musa <[email-masked]> wrote:
>>>
>>>> Hi Zubair and Ahmed,
>>>>
>>>> The customer has another issue now. For order # 100156825_2 . She
>>>> received part of the items, below items are missing:
>>>> KSA-AT-NC-SPPL8
>>>> TC-TT446502GreenBlueBoys
>>>> KSA-LALS-126G776_9m
>>>> KSA-AIP-219307
>>>> KSA-IA-11507089 ( received part of the bundle (84 picec rather than 168)
>>>>
>>>> Please dispatch asap customer is due on Tuesday
>>>>
>>>> Regards,
>>>> Alaa
>>>>
>>>>
>>>> On Thu, 9 Jul 2020 at 10:42, Yaseen Shaqra <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Zubair,
>>>>>
>>>>> as discussed yesterday about dispatching the shipments, until not
>>>>> there are no records on the shipments
>>>>>
>>>>> The customer needs an answer today
>>>>>
>>>>> Kindly check and advise
>>>>>
>>>>> On Sun, Jul 5, 2020 at 11:49 AM Zubair Wahid <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Yes Asad
>>>>>> I had spoken to Yaseen and sorted the issue
>>>>>>
>>>>>> On Sun, Jul 5, 2020 at 10:44 AM Asad . <[email-masked]> wrote:
>>>>>>
>>>>>>> Has this case been addressed?
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Kind Regards,
>>>>>>>
>>>>>>> *Asad Pirzada*
>>>>>>> Chief Operations Officer
>>>>>>>
>>>>>>> *M * +971 504 09 5386
>>>>>>> *E* [email-masked]
>>>>>>>
>>>>>>>
>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>> Dubai, UAE
>>>>>>>
>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>> <https://www.youtube.com/user/MumZworld> 
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>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>
>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>
>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>
>>>>>>> Confidentiality Notice: This e-mail message, including any
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>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From: *"Asad ." <[email-masked]>
>>>>>>> *Date: *Thursday, 2 July 2020 at 5:19 PM
>>>>>>> *To: *Yaseen Shaqra <[email-masked]>, Zubair Wahid <
>>>>>>> [email-masked]>
>>>>>>> *Cc: *Ahmed Irfan <[email-masked]>, customer care <
>>>>>>> [email-masked]>, Hussain Firoz Miyagamwala <
>>>>>>> [email-masked]>, Alaa Musa <[email-masked]>, Ekta
>>>>>>> Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>,
>>>>>>> Sagar Khawani <[email-masked]>
>>>>>>> *Subject: *Re: Urgent Cases
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Zubair, can you please address this immediately.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Kind Regards,
>>>>>>>
>>>>>>> *Asad Pirzada*
>>>>>>> Chief Operations Officer
>>>>>>>
>>>>>>> *M * +971 504 09 5386
>>>>>>> *E* [email-masked]
>>>>>>>
>>>>>>>
>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>> Dubai, UAE
>>>>>>>
>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>
>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>
>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>
>>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>>>> contain confidential and privileged information. Any unauthorized review,
>>>>>>> use, disclosure or distribution of this information is prohibited, and may
>>>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>>> Please consider the environment before printing this e-mail.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From: *Yaseen Shaqra <[email-masked]>
>>>>>>> *Date: *Thursday, 2 July 2020 at 2:53 PM
>>>>>>> *To: *Asad <[email-masked]>
>>>>>>> *Cc: *Zubair Wahid <[email-masked]>, Ahmed Irfan <
>>>>>>> [email-masked]>, customer care <[email-masked]>, Hussain
>>>>>>> Firoz Miyagamwala <[email-masked]>, Alaa Musa <
>>>>>>> [email-masked]>, Ekta Jesswani <[email-masked]>, Amir
>>>>>>> Julkarnain <[email-masked]>, Sagar Khawani <
>>>>>>> [email-masked]>
>>>>>>> *Subject: *Urgent Cases
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Dear Asad
>>>>>>>
>>>>>>> We need your support here
>>>>>>>
>>>>>>> The customer is ordering frequently from us and her lifetime sales
>>>>>>> since April until today is 17,841.59 AED
>>>>>>>
>>>>>>> She is facing several issues with all the orders that she placed,
>>>>>>> and her due date is next week
>>>>>>>
>>>>>>> We need to solve all the issues below at the soonest:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> ·         23-Apr-2020 // 100142271_2: she received the below
>>>>>>> products damaged by the heat; we need your approval to refund the customer
>>>>>>> without collecting the             items as its damaged and there is no use
>>>>>>> to collect them (81.82AED)
>>>>>>>
>>>>>>>         Haribo Happy Cola 175g Cup ASTA-HG205 – (18.82AED)
>>>>>>>
>>>>>>>         Mustela - Vitamin Barrier Cream 123 (50ml) ASK-8702480 –
>>>>>>> (31.50AED)
>>>>>>>
>>>>>>>         Charmm Baby Bottle, Toy Cleanser 650ml HGT-700697251982 –
>>>>>>> (31.50AED)
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> ·         1-May-2020 // 100145915_2:  is was assigned to Shipa but
>>>>>>> until today it is not shipped
>>>>>>>
>>>>>>>  we placed a new order for the customer *100167000*, without
>>>>>>> GT-CH02525 because it is OOS
>>>>>>>
>>>>>>> The customer wants a refund for the OOS product.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> ·        27-May-2020 // 100152219_2: The customer received a wrong
>>>>>>> product different than she ordered, she ordered MD-AC3120 (179 AED)
>>>>>>>
>>>>>>> but she received MD-AC3020 (139 AED), the customer is okay to refund
>>>>>>> the price different (40 AED) back to the same card that she used.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> ·         27-May-2020 // 100152219_4: The customer ordered
>>>>>>> KSA-LALS-3H551610_8 (94.76AED) but she received KSA-FAMC-10-1745117-Blue
>>>>>>> (23AED)
>>>>>>>
>>>>>>> Please advise if we should place a new order for the customer
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> ·         8-Jun-2020 // 100156825_2: The shipment is not dispatched
>>>>>>> yet with Barq
>>>>>>>
>>>>>>> ·         25-Jun-2020 // 100163244_1: The shipment is not
>>>>>>> dispatched yet with Barq
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Yaseen Shaqra*
>>>>>>>
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>>>>   │ w: www.mumzworld.com
>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>> Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Yaseen Shaqra*
>>>>>
>>>>> Customer Care Representative
>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>> │ w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>
>>>
>>> --
>>>
>>> Best Regards,
>>>
>>> *Yaseen Shaqra*
>>>
>>> Customer Care Representative
>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>> w: www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>

-- 

Best Regards,

*Yaseen Shaqra*

Customer Care Representative
p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE