Subject: Re: Order #600910813 // Sku :TC-B-TT68 // Name :Tommee Tippee Quick Cook Baby Food Steamer Blender + Soft Tip Weaning Spoon x 5 + Section Plate x 2 + Roll & Go Bib // DAMAGED
From: Ashley Fernandes <[email-masked]>
To: Abigail Nicole Capinpin <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, John Garcia <[email-masked]>, Radwa Ali <[email-masked]>, RP Singh TrucareFzc <[email-masked]>, Avinash TrucareFzc <[email-masked]>, Gabriel Bresse <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Abdelmohsen basha <[email-masked]>, Denmark A <[email-masked]>, Kiran jit kaur <[email-masked]>
Date: Mon, 20 Jul 2020 17:06:58 +0400
List-Id: <ccteam.mumzworld.com>

Dear Abigail,

The item was issued either in *PO_HQ3365* or *PO_HQ3367*.

Thanks and Regards,

*Ashley Fernandes*

Logistics Executive

*P* +971 4 245 1358      *M* +971 56 948 3116       *E* [email-masked]

*A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

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On Mon, Jul 20, 2020 at 4:46 PM Abigail Nicole Capinpin <
[email-masked]> wrote:

> Hi Mary Anne,
>
>
>
> Perhaps Logistics Team can assist if you to share the PO number against
> SO#600910813.
>
>
>
> @John <[email-masked]> – Could you please check and share the
> PO number?
>
>
>
> Regards,
>
> *Abigail Capinpin*
> Buyer
>
> *P* +971 4 433 9455
> *E* [email-masked]
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
>
>
>
>
>
>
>
> *From:* Mary Anne Agapito <[email-masked]>
> *Sent:* Monday, July 20, 2020 4:24 PM
> *To:* Abigail Nicole Capinpin <[email-masked]>
> *Cc:* Radwa Ali <[email-masked]>; RP Singh TrucareFzc <
> [email-masked]>; Avinash TrucareFzc <[email-masked]>;
> Gabriel Bresse <[email-masked]>; customer care <[email-masked]>;
> Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>;
> Abdelmohsen basha <[email-masked]>; Denmark A <[email-masked]>;
> John Garcia <[email-masked]>; Ashley Fernandes <
> [email-masked]>; Kiran jit kaur <[email-masked]>
> *Subject:* Re: Order #600910813 // Sku :TC-B-TT68 // Name :Tommee Tippee
> Quick Cook Baby Food Steamer Blender + Soft Tip Weaning Spoon x 5 + Section
> Plate x 2 + Roll & Go Bib // DAMAGED
>
>
>
> Hi Abigail,
>
>
>
> This order was placed on June 29 but there is no PO on that date. The next
> PO was 09 July.
>
>
>
> It looked like it came from our stock.
>
>
>
>
>
> The customer keeps on following up and he wants a store credit so he could
> buy another one.
>
>
>
> Please advise if we can proceed.
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Thu, Jul 16, 2020 at 3:45 PM Abigail Nicole Capinpin <
> [email-masked]> wrote:
>
> Hi Radwa,
>
>
>
> Please share the PO number for this order.
>
>
>
> Regards,
>
> *Abigail Capinpin*
> Buyer
>
> *P* +971 4 433 9455
> *E* [email-masked]
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
>
>
>
>
>
>
>
> *From:* Kiran jit kaur <[email-masked]>
> *Sent:* Thursday, July 16, 2020 3:43 PM
> *To:* Radwa Ali <[email-masked]>; Denmark A <[email-masked]>;
> John Garcia <[email-masked]>; Ashley Fernandes <
> [email-masked]>; Abigail Nicole Capinpin <[email-masked]>
> *Cc:* RP Singh TrucareFzc <[email-masked]>; Avinash TrucareFzc <
> [email-masked]>; Gabriel Bresse <[email-masked]>; customer
> care <[email-masked]>; Returns.fc <[email-masked]>; Alina
> D'Souza <[email-masked]>; Abdelmohsen basha <[email-masked]>
> *Subject:* RE: Order #600910813 // Sku :TC-B-TT68 // Name :Tommee Tippee
> Quick Cook Baby Food Steamer Blender + Soft Tip Weaning Spoon x 5 + Section
> Plate x 2 + Roll & Go Bib // DAMAGED
>
>
>
> Adding @Abigail Nicole Capinpin <[email-masked]>  who is
> handling this brand .
>
>
>
>
>
> *Kind Regards,*
>
>
>
> *Kiran Jit Kaur*
>
> Category Lead- Consumable
>
> T: 04 245 1328 / M: 050 284 1584
>
> E: [email-masked] <[email-masked]>*
>
>
>
> A:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> *From:* Radwa Ali <[email-masked]>
> *Sent:* Thursday, July 16, 2020 3:26 PM
> *To:* Denmark A <[email-masked]>; John Garcia <
> [email-masked]>; Ashley Fernandes <[email-masked]>
> *Cc:* RP Singh TrucareFzc <[email-masked]>; Avinash TrucareFzc <
> [email-masked]>; Gabriel Bresse <[email-masked]>; Kiran jit
> kaur <[email-masked]>; customer care <[email-masked]>;
> Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>;
> Abdelmohsen basha <[email-masked]>
> *Subject:* Re: Order #600910813 // Sku :TC-B-TT68 // Name :Tommee Tippee
> Quick Cook Baby Food Steamer Blender + Soft Tip Weaning Spoon x 5 + Section
> Plate x 2 + Roll & Go Bib // DAMAGED
>
>
>
> Hi All,
>
> The customer is following up and he wants store credit for th item.
>
> Please confirm if we can proceed.
>
> @John Garcia <[email-masked]>  @Ashley Fernandes
> <[email-masked]>  Can you advise whom to contact?
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Tue, Jul 14, 2020 at 8:21 AM Denmark A <[email-masked]> wrote:
>
> +Kiran jit kaur <[email-masked]> Please assist.
>
>
>
> On Tue, Jul 14, 2020 at 8:18 AM Denmark A <[email-masked]> wrote:
>
> +Gabriel Bresse <[email-masked]> Please assist.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Sat, Jul 11, 2020 at 8:49 AM Denmark A <[email-masked]> wrote:
>
> Dear RP and Avinash,
>
>
>
> Please update .
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Thu, Jul 9, 2020 at 10:13 AM Denmark A <[email-masked]> wrote:
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Return Reason:received_damaged_not_as_new
> Comments :Damage
>
>
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Regards,
>
> Den mark
>
>