Subject: Re: 600360284 // Incident #803997 // "ITL-RR-TW-01 "// Pikkaboo Twist Smartest 360 Rotatable Luxury Stroller, Navy // Warranty check
From: "Alina D'Souza" <[email-masked]>
To: Denmark A <[email-masked]>, Mohamed Magdy <[email-masked]>
Cc: Pikkaboo -Baby Essentials- <[email-masked]>, Umang Mehrotra <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Karthik Sankar <[email-masked]>, John Joseph Lantaca <[email-masked]>, Shady Elgendy <[email-masked]>, Ekta Jesswani <[email-masked]>, Sujan Raj <[email-masked]>, Abigail Capinpin - Mumzworld <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Mon, 20 Jul 2020 16:26:41 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

Did we get the stroller back from the customer

The CRA is refunded should i give GC or are we shipping the item to the
customer

Regards,
Alina

On Sun, Jul 19, 2020 at 8:45 AM Denmark A <[email-masked]> wrote:

> Dear Alina,
>
> Noted with thanks.
>
> @Pikkaboo -Baby Essentials- <[email-masked]> Please update,
> and send me your complete address.
>
> Regards,
> Den mark
>
> On Sun, Jul 19, 2020 at 8:43 AM Alina D'Souza <[email-masked]> wrote:
>
>> Hi Denmark,
>>
>> Customer does not need repairs and mentioned ok to use it without repair
>>
>> Please reship back to customer asap
>>
>> Regards,
>> Alina
>>
>> On Sun, May 31, 2020 at 8:49 AM Alina D'Souza <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> Please advise customer is asking for another option.
>>>
>>> Regards,
>>> Alina
>>>
>>> On Thu, May 28, 2020 at 5:27 PM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>>> Dear Sandy,
>>>>
>>>> Informed customer the part in the video however because its in Hindi
>>>> she didn quiet understand the video
>>>>
>>>>
>>>> However is there any other option.
>>>>
>>>> Regards,
>>>> Alina
>>>>
>>>> On Thu, May 28, 2020 at 1:14 PM Alina D'Souza <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dear Sandy,
>>>>>
>>>>> Will advise the customer.
>>>>>
>>>>> Regards,
>>>>> Alina
>>>>>
>>>>> On Thu, May 28, 2020 at 11:04 AM Pikkaboo -Baby Essentials- <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hello Alina,
>>>>>>
>>>>>> Good day!
>>>>>>
>>>>>> Please refer to the attached video.
>>>>>>
>>>>>> Should you have further questions please let us know.
>>>>>>
>>>>>> Thank you,
>>>>>>
>>>>>> Sandy
>>>>>>
>>>>>> Stroll in Style
>>>>>>
>>>>>> On Thu, May 28, 2020, 10:27 AM Alina D'Souza <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Sandy,
>>>>>>>
>>>>>>> If you could please assist on the below query of the customer.
>>>>>>>
>>>>>>> "Can you show me the photo of the lock that is damaged?
>>>>>>>
>>>>>>> We hardly use this stroller for over a year now, and the only one
>>>>>>> who was using this stroller was my son who weighed less than 10kg at that
>>>>>>> time. It is very convenient of the manufacturer to say that we exerted too
>>>>>>> much pressure on the stroller so we purchase the frame. After not using the
>>>>>>> stroller for 3 months, we decided to use it one day and put it in the car.
>>>>>>> When we unfolded it, it was already not working.
>>>>>>>
>>>>>>> Can they not simply fix the lock?
>>>>>>>
>>>>>>> Please advise.
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> Alina
>>>>>>>
>>>>>>> On Wed, May 27, 2020 at 4:59 PM Pikkaboo -Baby Essentials- <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hello Denmark,
>>>>>>>>
>>>>>>>> Good day!
>>>>>>>>
>>>>>>>> Upon checking the Twist stroller, it shows that the lock has been
>>>>>>>> damaged due to excessive pressure exerted on the stroller. It was not a
>>>>>>>> defect in the stroller. What we suggest is to purchase a stroller frame for
>>>>>>>> 376 AED (VAT included).
>>>>>>>>
>>>>>>>> Should you have further questions please let us know.
>>>>>>>>
>>>>>>>> Thank you,
>>>>>>>>
>>>>>>>> Sandy
>>>>>>>>
>>>>>>>> *Pikkaboo,*
>>>>>>>> *Stroll in Style*
>>>>>>>> *0567070958*
>>>>>>>>
>>>>>>>>
>>>>>>>> On Wed, May 20, 2020 at 2:25 PM Pikkaboo -Baby Essentials- <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hello Denmark,
>>>>>>>>>
>>>>>>>>> Confirming receipt of the Twist stroller.
>>>>>>>>>
>>>>>>>>> Should you have further questions please let us know.
>>>>>>>>>
>>>>>>>>> Thank you,
>>>>>>>>>
>>>>>>>>> Sandy
>>>>>>>>>
>>>>>>>>> *Pikkaboo,*
>>>>>>>>> *Stroll in Style*
>>>>>>>>> *0567070958*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Wed, May 20, 2020 at 2:14 PM Denmark A <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Sandy,
>>>>>>>>>>
>>>>>>>>>> Is the item delivered already?
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>> Den mark
>>>>>>>>>>
>>>>>>>>>> On Tue, May 19, 2020 at 1:09 PM Denmark A <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> @Sujan Raj <[email-masked]> Please update.
>>>>>>>>>>>
>>>>>>>>>>> Regards,
>>>>>>>>>>> Den mark
>>>>>>>>>>>
>>>>>>>>>>> On Tue, May 19, 2020 at 1:02 PM Pikkaboo -Baby Essentials- <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hello Denmark,
>>>>>>>>>>>>
>>>>>>>>>>>> Good day!
>>>>>>>>>>>>
>>>>>>>>>>>> Just to let you know that we haven't received the Twist
>>>>>>>>>>>> stroller yet.
>>>>>>>>>>>>
>>>>>>>>>>>> Should you have further questions please let us know.
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you,
>>>>>>>>>>>>
>>>>>>>>>>>> Sandy
>>>>>>>>>>>>
>>>>>>>>>>>> *Pikkaboo,*
>>>>>>>>>>>> *Stroll in Style*
>>>>>>>>>>>> *0567070958*
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Sun, May 17, 2020 at 1:37 PM Pikkaboo -Baby Essentials- <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hello Denmark,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Yes, will do.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Should you have further questions please let us know.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thank you,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Sandy
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Pikkaboo,*
>>>>>>>>>>>>> *Stroll in Style*
>>>>>>>>>>>>> *0567070958*
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Sun, May 17, 2020 at 12:22 PM Denmark A <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Sandy,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Good Day!
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Please confirm once you received the item thank you.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>> Den mark
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Sat, May 16, 2020 at 11:52 AM Denmark A <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi Alina,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Item already sent and dispatched last thursday.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> @Sujan Raj <[email-masked]> Please confirm if the
>>>>>>>>>>>>>>> item already reached the vendor's warehouse for evaluation.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>> Den mark
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Thu, May 14, 2020 at 12:56 PM Pikkaboo -Baby Essentials- <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Hello Denmark,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Warehouse address: 28 D Street Warehouse S2 Umm Ramool,
>>>>>>>>>>>>>>>> Dubai UAE
>>>>>>>>>>>>>>>> Contact person: Sandy
>>>>>>>>>>>>>>>> Contact Number: 0564922117
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Should you have further questions please let us know.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thank you,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Sandy
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> *Pikkaboo,*
>>>>>>>>>>>>>>>> *Stroll in Style*
>>>>>>>>>>>>>>>> *0567070958*
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Thu, May 14, 2020 at 12:45 PM Denmark A <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Hi Sandy,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Can we get your complete warehouse address and contact
>>>>>>>>>>>>>>>>> person for whom we will hand over the item?
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>> Den mark
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Thu, May 14, 2020 at 12:34 PM Alina D'Souza <
>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Hi Umang,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> The case is since Feb, could you please advise and send
>>>>>>>>>>>>>>>>>> the item asap
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> The customer is complaining and we did a vendor
>>>>>>>>>>>>>>>>>> communication in April.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>> Alina
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Thu, May 14, 2020 at 12:11 PM Pikkaboo <
>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Hello Umang
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> After checking with the technical team, will need to
>>>>>>>>>>>>>>>>>>> physically assess the stroller. Kindly arrange delivering the stroller to
>>>>>>>>>>>>>>>>>>> our warehouse and we shall revert back to you in 2 days after receiving it
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Pikkaboo
>>>>>>>>>>>>>>>>>>> Parenting made easy
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> -------- Original message --------
>>>>>>>>>>>>>>>>>>> From: Umang Mehrotra <[email-masked]>
>>>>>>>>>>>>>>>>>>> Date: Wed, May 13, 2020, 19:04
>>>>>>>>>>>>>>>>>>> To: Pikkaboo -Baby Essentials- <
>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>> Cc: customer care <[email-masked]>, "Returns.fc" <
>>>>>>>>>>>>>>>>>>> [email-masked]>, Karthik Sankar <
>>>>>>>>>>>>>>>>>>> [email-masked]>, John Joseph Lantaca <
>>>>>>>>>>>>>>>>>>> [email-masked]>, Denmark A <[email-masked]>
>>>>>>>>>>>>>>>>>>> Subject: RE: 600360284 // Incident #803997 //
>>>>>>>>>>>>>>>>>>> "ITL-RR-TW-01 "// Pikkaboo Twist Smartest 360 Rotatable Luxury Stroller,
>>>>>>>>>>>>>>>>>>> Navy // Warranty check
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Hi Sandy,
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Please respond.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Umang Mehrotra
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> *From:* Denmark A [mailto:[email-masked]]
>>>>>>>>>>>>>>>>>>> *Sent:* Thursday, May 7, 2020 9:52 AM
>>>>>>>>>>>>>>>>>>> *To:* Pikkaboo -Baby Essentials- <
>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>>>>>>>>>>>>>>>>> [email-masked]>; Umang Mehrotra <
>>>>>>>>>>>>>>>>>>> [email-masked]>; Karthik Sankar <
>>>>>>>>>>>>>>>>>>> [email-masked]>; John Joseph Lantaca <
>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>> *Subject:* Re: 600360284 // Incident #803997 //
>>>>>>>>>>>>>>>>>>> "ITL-RR-TW-01 "// Pikkaboo Twist Smartest 360 Rotatable Luxury Stroller,
>>>>>>>>>>>>>>>>>>> Navy // Warranty check
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Hi Sandy,
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Apologies for the late reply as per customer complaint.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Basically the stroller body is not stable and doesn't
>>>>>>>>>>>>>>>>>>> have the clicking sound when you change from folded position to unfolded.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Thanks & Regards,
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Den mark
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> On Thu, Apr 16, 2020 at 10:11 AM Denmark A <
>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Hi Sandy
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Good day.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Still we are  waiting for the customer response
>>>>>>>>>>>>>>>>>>> regarding the issue. We will get back to you once the customer reverts to
>>>>>>>>>>>>>>>>>>> us.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Den mark
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> On Sun, Apr 12, 2020 at 5:22 PM Pikkaboo -Baby
>>>>>>>>>>>>>>>>>>> Essentials- <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Hello Denmark,
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Good day!
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Can you please explain what happened?
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Should you have further questions please let us know.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Thank you,
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Sandy
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> *Pikkaboo,*
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> *Stroll in Style*
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> *0567070958*
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> On Sun, Apr 12, 2020 at 9:53 AM Denmark A <
>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> ---------- Forwarded message ---------
>>>>>>>>>>>>>>>>>>> From: *Denmark A* <[email-masked]>
>>>>>>>>>>>>>>>>>>> Date: Mon, Apr 6, 2020 at 2:59 PM
>>>>>>>>>>>>>>>>>>> Subject: 600360284 // Incident #803997 // "ITL-RR-TW-01
>>>>>>>>>>>>>>>>>>> "// Pikkaboo Twist Smartest 360 Rotatable Luxury Stroller, Navy // Warranty
>>>>>>>>>>>>>>>>>>> check
>>>>>>>>>>>>>>>>>>> To: <[email-masked]>
>>>>>>>>>>>>>>>>>>> Cc: customer care <[email-masked]>, Returns.fc <
>>>>>>>>>>>>>>>>>>> [email-masked]>, Kenneth Nwaso <
>>>>>>>>>>>>>>>>>>> [email-masked]>, Umang Mehrotra <
>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Dear Vendor,
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Please see the below customer complaint and allow us to
>>>>>>>>>>>>>>>>>>> send the item back to you for your further evaluation.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Warranty check
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> We appreciate your support in this matter, Thank you.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Den mark
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>