Subject: RE: Order #600613290 // Incident #808944 // BLUOBND-X2150-B5 // Black+Decker - Steam Iron With Ceramic Soleplate // AFTER SALE / WARRANTY
From: Cherry Ann Binondo <[email-masked]>
To: Denmark A <[email-masked]>
Cc: customer care <[email-masked]>, Returns.fc <[email-masked]>, Kenneth Nwaso <[email-masked]>, Umang Mehrotra <[email-masked]>, Alina D'Souza <[email-masked]>
Date: Mon, 20 Jul 2020 12:23:41 +0000
List-Id: <ccteam.mumzworld.com>

Dear Denmark,
Please confirm where did you send the unit?
Regards,
Cherry

From: Denmark A <[email-masked]>
Sent: Monday, July 20, 2020 4:00 PM
To: Cherry Ann Binondo <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Kenneth Nwaso <[email-masked]>; Umang Mehrotra <[email-masked]>; Alina D'Souza <[email-masked]>
Subject: Re: Order #600613290 // Incident #808944 // BLUOBND-X2150-B5 // Black+Decker - Steam Iron With Ceramic Soleplate // AFTER SALE / WARRANTY

Dear Cherry,

Any update on this?

On Thu, May 28, 2020 at 5:32 PM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Hi Alina,

Please proceed with the replacement.
CRA is refunded

Regards,
Den mark

On Thu, May 28, 2020 at 4:55 PM Cherry Ann Binondo <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,
Please note that faulty unit is giving directly to service center from your end with Normal SLA of 15 working days.
If by chance this unit is still with service center, follow ups should have come from the Mumzworld Team.
Thanks,
Cherry

From: Alina D'Souza <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 28, 2020 4:41 PM
To: Cherry Ann Binondo <[email-masked]<mailto:[email-masked]>>
Cc: Denmark A <[email-masked]<mailto:[email-masked]>>; Vipin Varunny <[email-masked]<mailto:[email-masked]>>; Akash Himthani <[email-masked]<mailto:[email-masked]>>; Nikhil Kumar <[email-masked]<mailto:[email-masked]>>; Rais Ahmad <[email-masked]<mailto:[email-masked]>>; Pramod Kumar Kottuvala <[email-masked]<mailto:[email-masked]>>; Amanpreet Singh <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600613290 // Incident #808944 // BLUOBND-X2150-B5 // Black+Decker - Steam Iron With Ceramic Soleplate // AFTER SALE / WARRANTY

Hi Denmark,

Was this sent customer is waiting since February.

@Umang Mehrotra<mailto:[email-masked]> Please assist. Customer needs an immediate replacement

Regards,
Alina

On Thu, Apr 16, 2020 at 1:15 PM Cherry Ann Binondo <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,
Please send the faulty unit to Al Mazhar Distribution, on below address.
This is for the meantime till Service Center opens.

Al Mazhar Distribution LLC
Compound #5, Store #3,
Industrial Area #1, Al Qusais, Dubai
Landmark : Opposite Ministry Of Labour Office, Behind Sina Tyres
Look for Hadi or Mansoor : 04 04 257 2572

Regards,
Cherry

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 16, 2020 12:58 PM
To: Cherry Ann Binondo <[email-masked]<mailto:[email-masked]>>
Cc: Vipin Varunny <[email-masked]<mailto:[email-masked]>>; Akash Himthani <[email-masked]<mailto:[email-masked]>>; Nikhil Kumar <[email-masked]<mailto:[email-masked]>>; Rais Ahmad <[email-masked]<mailto:[email-masked]>>; Pramod Kumar Kottuvala <[email-masked]<mailto:[email-masked]>>; Amanpreet Singh <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600613290 // Incident #808944 // BLUOBND-X2150-B5 // Black+Decker - Steam Iron With Ceramic Soleplate // AFTER SALE / WARRANTY

Hi Cherry,

Kindly find the attached sales invoice for your reference.

Regards,
Den mark

On Thu, Apr 16, 2020 at 12:51 PM Cherry Ann Binondo <[email-masked]<mailto:[email-masked]>> wrote:
Dear Denmark,
Please send us copy of invoice.
Thanks,
Cherry

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 16, 2020 12:40 PM
To: Vipin Varunny <[email-masked]<mailto:[email-masked]>>; Akash Himthani <[email-masked]<mailto:[email-masked]>>; Cherry Ann Binondo <[email-masked]<mailto:[email-masked]>>; Nikhil Kumar <[email-masked]<mailto:[email-masked]>>; Rais Ahmad <[email-masked]<mailto:[email-masked]>>; Pramod Kumar Kottuvala <[email-masked]<mailto:[email-masked]>>; Amanpreet Singh <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
Subject: Order #600613290 // Incident #808944 // BLUOBND-X2150-B5 // Black+Decker - Steam Iron With Ceramic Soleplate // AFTER SALE / WARRANTY

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Customer Comments :  It keeps tripping our fuses every time we use it. It is possible to have it repaired or replaced?

We appreciate your support in this matter, Thank you.

Stay HOME Stay SAFE…

Regards,

Den mark