Subject: Re: urgent dispatch 100144720 // Shipa-KSA::S001111942050
From: Hyacinth Joyce <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>
Cc: Zubair Wahid <[email-masked]>, Ahmed Irfan <[email-masked]>, KSA Lastmile <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, customer care <[email-masked]>, Samiya Sheikh <[email-masked]>
Date: Mon, 20 Jul 2020 16:11:13 +0400
List-Id: <ccteam.mumzworld.com>

Hi Hussain,

Thank you for the update.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, 20 Jul 2020 at 15:07, Hussain Firoz Miyagamwala <
[email-masked]> wrote:

> Received, thank you.
>
>
> On Mon, Jul 20, 2020 at 2:37 PM Hyacinth Joyce <[email-masked]>
> wrote:
>
>> Hi Hussain,
>>
>> Thank you for the update.
>>
>> Kindly receive the CRA too, shows pending receipt.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Mon, 20 Jul 2020 at 14:07, Hussain Firoz Miyagamwala <
>> [email-masked]> wrote:
>>
>>> CRAKTM8781
>>>
>>>
>>> On Mon, Jul 20, 2020 at 1:58 PM Zubair Wahid <[email-masked]>
>>> wrote:
>>>
>>>> @Hussain Firoz Miyagamwala <[email-masked]> Please process the
>>>> CRA
>>>>
>>>> On Mon, Jul 20, 2020 at 12:41 PM Hyacinth Joyce <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi team,
>>>>>
>>>>> The customer called very furious.
>>>>>
>>>>> She has requested to cancel the order due to excessive delay.
>>>>>
>>>>> Upon tracking the shipment shows cancelled:
>>>>>
>>>>> Kindly confirm and assist to update CRA to proceed with refund TODAY.
>>>>> The customer threats to raise a formal complaint if a refund is not
>>>>> initiated within the day.
>>>>>
>>>>> Thank you.
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> On Thu, 11 Jun 2020 at 11:03, Samiya Sheikh <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> Kindly update the status of this shipment urgently, the customer is
>>>>>> following up.
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>