Subject: RE: Product Availability- Cybex - Cloud Z I-Size - Stardust Black
From: Osmat El Mourad <[email-masked]>
To: Simone van Geemen <[email-masked]>, Carolin Wehrfritz <[email-masked]>, Angeli Fontillas <[email-masked]>
Cc: customer care <[email-masked]>
Date: Mon, 20 Jul 2020 11:51:02 +0000
List-Id: <ccteam.mumzworld.com>

Hi Simone,

Hope all is fine,

I totally understand and that’s why I CC’ed you in the email, just wanted to make sure that you internally align before changing anything.

Just to let you know on the other hand any changes or adjustment in any order will not take place before getting your approval on it, this is how we agreed on the way going forward after the last mistake happened so rest assure that we will not have the same issues and I keep close eyes on everything 😊.

Have an amazing day,

Regards,
Osmat

From: Simone van Geemen <[email-masked]>
Sent: Monday, July 20, 2020 12:39 PM
To: Osmat El Mourad <[email-masked]>; Carolin Wehrfritz <[email-masked]>; Angeli Fontillas <[email-masked]>
Cc: customer care <[email-masked]>
Subject: RE: Product Availability- Cybex - Cloud Z I-Size - Stardust Black

Caution! External E-mail 注意! 外部邮件
Hi All,

@Angeli<mailto:[email-masked]> for international vendors you can direct your queries on product availability and next ETA’s to the BD assigned directly next time.

Both items are included in the next shipment and we are expecting this within 5/6 weeks in Dubai.

@Osmat<mailto:[email-masked]> I would like to keep the order process with me alone and not with our customer care team for loose requests here and there, this will cause the descrepancies we have faced with last shipment on not approved items being added. Let’s refrain from that.

Kind regards.

From: Osmat El Mourad <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 20, 2020 2:03 PM
To: Carolin Wehrfritz <[email-masked]<mailto:[email-masked]>>; Angeli Fontillas <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Simone van Geemen <[email-masked]<mailto:[email-masked]>>
Subject: RE: Product Availability- Cybex - Cloud Z I-Size - Stardust Black

Hi Angeli,

Please note that there is an order that is planned to leave this month, that being said if you want to add any of the below let us know.

Thank you,
Osmat

From: Carolin Wehrfritz <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 20, 2020 12:00 PM
To: Angeli Fontillas <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Osmat El Mourad <[email-masked]<mailto:[email-masked]>>
Subject: Product Availability- Cybex - Cloud Z I-Size - Stardust Black

Hello Angeli,

The color Stardust Black of Cloud Z i-Size has been replaced by the successor color Deep Black:
520000003 Cloud Z i-Size Deep Black EAN: 4058511800622

Also, the Plus version has been updated to color Deep Black:
520000033 Cloud Z i-Size Plus Deep Black EAN: 4058511803302

Both items arrived today in our German warehouse and are now available again.

Base Z is compatible with Cloud Z i-Size and Sirona Z i-Size.
Please note that you can use the Cloud Z i-Size with or without Base Z but the Sirona Z i-Size must be used with the Base Z.

Please let me know if you need any further information!

Best regards
Carolin

Von: Osmat El Mourad <[email-masked]<mailto:[email-masked]>>
Gesendet: Montag, 20. Juli 2020 10:38
An: Carolin Wehrfritz <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Angeli Fontillas <[email-masked]<mailto:[email-masked]>>
Betreff: RE: Product Availability- Cybex - Cloud Z I-Size - Stardust Black

Hi Carolin,

Hope all is fine,

Can you please support Angeli with the below details.

Thank you,
Osmat

From: Angeli Fontillas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 19, 2020 2:43 PM
To: Osmat El Mourad <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>
Subject: Product Availability- Cybex - Cloud Z I-Size - Stardust Black

Caution! External E-mail 注意! 外部邮件
Hello,

Good day!

May we know the next availability of the below car seat please as well as the compatible base.

Kindly help to confirm if the cybex z- balc is the one compatible with this car seat.

https://www.mumzworld.com/en/cybex-cloud-z-i-size-stardust-black

https://www.mumzworld.com/en/cybex-base-z-black

Many Thanks in advance.

Regards,

Angeli Fontillas
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

Disclaimer: This message (including attachments, if any) is confidential and may be privileged. If you have received this message by mistake, please notify the sender by return e-mail and delete this message (including attachments, if any). Any unauthorized use or dissemination of this message in whole or in part is strictly prohibited. E-mail may contain viruses. Before opening attachments, please check them for viruses and defects. While our company has safeguards in place to minimize the risks, we will not be responsible for any viruses or defects in emails or their attachments emanating from either within or outside our company. We reserve the right to monitor and review the content of all messages sent to or from this e-mail address. Messages sent to or from this e-mail address may be retained by the company.

Disclaimer: This message (including attachments, if any) is confidential and may be privileged. If you have received this message by mistake, please notify the sender by return e-mail and delete this message (including attachments, if any). Any unauthorized use or dissemination of this message in whole or in part is strictly prohibited. E-mail may contain viruses. Before opening attachments, please check them for viruses and defects. While our company has safeguards in place to minimize the risks, we will not be responsible for any viruses or defects in emails or their attachments emanating from either within or outside our company. We reserve the right to monitor and review the content of all messages sent to or from this e-mail address. Messages sent to or from this e-mail address may be retained by the company.

Disclaimer: This message (including attachments, if any) is confidential and may be privileged. If you have received this message by mistake, please notify the sender by return e-mail and delete this message (including attachments, if any). Any unauthorized use or dissemination of this message in whole or in part is strictly prohibited. E-mail may contain viruses. Before opening attachments, please check them for viruses and defects. While our company has safeguards in place to minimize the risks, we will not be responsible for any viruses or defects in emails or their attachments emanating from either within or outside our company. We reserve the right to monitor and review the content of all messages sent to or from this e-mail address. Messages sent to or from this e-mail address may be retained by the company.

Disclaimer: This message (including attachments, if any) is confidential and may be privileged. If you have received this message by mistake, please notify the sender by return e-mail and delete this message (including attachments, if any). Any unauthorized use or dissemination of this message in whole or in part is strictly prohibited. E-mail may contain viruses. Before opening attachments, please check them for viruses and defects. While our company has safeguards in place to minimize the risks, we will not be responsible for any viruses or defects in emails or their attachments emanating from either within or outside our company. We reserve the right to monitor and review the content of all messages sent to or from this e-mail address. Messages sent to or from this e-mail address may be retained by the company.